Ratings based on 296 Verified Reviews

3.8 out of 5
63% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from new york

Rooms smelled like sewage.

Posted Feb 23, 2018
Room smelled awful. No amount of room freshener was of any help.stinky hotel.
1 out of 5
by A verified traveler

Pathetic hotel ..

Posted Feb 17, 2018
Pathetic hotel , it’s like a 3 star hotel .. no focus on amenities and cleanliness and duty manager not helpful and rude .
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good Hotel

Posted Feb 14, 2018
The staff was cordial and the stay was comfortable
Comment from Hotel Management
Feb 16, 2018 by prakhar, Hotel Management
Thank you for choosing The Grand New Delhi, we look foward to your visit. Best Regards
1 out of 5
by A verified traveler

Worst hotel in Delhi with horrible staff

Posted Dec 14, 2017
Cons: Treat your customers honorably with respect.
We booked this hotel for 5 days and due to an health emergency had to cancel our stay on the first day of checkin. Naturally, I expected that they would charge us for a day or two and return the rest of the money. After repeated requests they refused to return any money and were not helpful. STAY AWAY
Comment from Hotel Management
Dec 18, 2017 by Prakhar, Hotel Management
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. Your feedback is important to us, and we would surely work on all the areas which you have mentioned. We assure you a better experience on your next visit. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Stay

Posted Dec 1, 2017
Pros: Clean, comfortable and Safe.
Location: Next to the mall!
The hotel staff were excellent. I was travelling by myself and they literally went above and beyond for me with all of my requests. I would give the staff 10 stars!
Comment from Hotel Management
Dec 6, 2017 by Prakhar, Hotel Management
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. We look forward to welcoming you back at our hotel and making the experience memorable once again with our warm hospitality and commitment towards highest standards of service. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from California

good

Posted Nov 28, 2017
Pros: The nice restaurant, bar and chatting room.
Cons: Bathroom.
Location: The location is an isolated area and has to go by taxi anywhere you want.
The hotel was an isolated area, with old bathroom and expensive food. The staff was very nice and very helpful. it is a huge hotel and have a good environment. there are some shopping malls are close by that you have to go by taxi.
Comment from Hotel Management
Dec 6, 2017 by Prakhar, Hotel Management
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. We look forward to welcoming you back at our hotel and making the experience memorable once again with our warm hospitality and commitment towards highest standards of service. Best Regards,
2 out of 5
by A verified traveler from New Jersey..USA

Worst hotel and management I have ever seen

Posted Nov 23, 2017
5 days of constant complaints I couldn’t get my AC to work... Bathrooms are falling apart.. Drainage doesn’t work and no body seems to care
Comment from Hotel Management
Dec 6, 2017 by Prakhar, Hotel Management
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. Your feedback is important to us, and we would surely work on all the areas which you have mentioned. We assure you a better experience on your next visit. Best Regards,
1 out of 5
by A verified traveler

Posted Nov 14, 2017
Pathetic. Staff running away at the time of check in was a disaster late at night.
Comment from Hotel Management
Nov 21, 2017 by Rajat Sethi, Hotel Management
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. Your feedback is important to us, and we would surely work on all the areas which you have mentioned. We assure you a better experience on your next visit. Best Regards,
3 out of 5
by A verified traveler

Posted Nov 9, 2017
Older hotel so things are falling apart under the surface. Beds are very comfortable though the staff isnot very helpful and do not speak English.
Comment from Hotel Management
Nov 14, 2017 by Rajat Sethi, Hotel Management
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. Your feedback is important to us, and we would surely work on all the areas which you have mentioned. We assure you a better experience on your next visit. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Functional hotel, good for large numbers

Posted Sep 25, 2017
This is a large hotel, which offers a good range of facilities and level of service. Our room had a lovely view of the garden and was in better condition than the room we had on a previous visit. Staff are polite and efficient.
Comment from Hotel Management
Oct 3, 2017 by Rajat Sethi, Hotel Management
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. We look forward to welcoming you back at our hotel and making the experience memorable once again with our warm hospitality and commitment towards highest standards of service. Best Regards,