Overpriced with an attitude
Posted Oct 8, 2016
A clean, quaint period hotel in an excellent location for touring the Loire valley. It is a beautifully restored structure, with unique rooms and features. The staff, however, do not convey the feeling of you being a welcome guest, and they speak very little english, very surprising when the majority of their clientel is Brittish or North american. They have a beautiful garden area to relax in, but, you must buy your wine from them if you wish to partake of a glass on their grounds. A quoted price for breakfast from Expedia, the same price as advertised in hotel's own literature was not honored, and we were not informed of this untill our final bill was presented. Front desk staff were hard to locate, and were not overly forthcoming with information or assistance. We had an issue with the temperature in our room, but language difficulties and a seemingly blaise attitude ment our 3rd floor room remained exceptionally warm for sleeping. A 4 star hotel that has possibilities, it needs a lession in tourism and client attitentiveness.
Comment from Hotel Management
Oct 12, 2016 by Hotel Le Clos d'Amboise, Hotel Management
Thank you for taking time to write us a comment.
We are really surprised about your remarks about staff because it's generally the thing the most appreciated by our guests.
Anyway, we are sorry for disappointment.
Thank you for th rest of your compliments.