Helicopter/plane tours

Reviews of Le Grand Hotel Tours

4 out of 5
Le Grand Hotel Tours
9, place du General Leclerc, Tours, Indre-et-Loire

Reviews

7.8

Good

Rating 10 - Excellent. 153 out of 628 reviews" "
Rating 8 - Good. 286 out of 628 reviews" "
Rating 6 - Okay. 130 out of 628 reviews" "
Rating 4 - Poor. 40 out of 628 reviews" "
Rating 2 - Terrible. 19 out of 628 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a beautiful and convenient location near many restaurants and the train station. Would definitely choose to stay here again.
Stayed 1 night in Feb 2024
Response from Mathias on Feb 23, 2024
Hello,Thank you for your comment about your stay.We are pleased that you enjoyed your stay in our hotel.We hope to see you again.Sincerely.Mathias

8/10 Good

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although there was a lot of renovation work being carried out at the hotel, it was clean, the staff helpful, the bedroom and bathroom spacious providing a comfortable bed and lots of hot water in freezing weather.
Stayed 1 night in Jan 2024
Response from Lucie on Jan 22, 2024
Hello,We are delighted to hear that you had a pleasant stay at our hotel. We regularly carry out renovation work to maintain the spirit of the 1930s.We are delighted that you have appreciated the various services offered by our establishment.The entire Grand Hôtel team will be delighted to welcome you on your next visit to Tours.Yours sincerelyLucie

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mathias on Jan 10, 2024
Bonjour,Nous vous remercions pour votre commentaire et de l'intérêt que vous portez à notre établissement.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour chez nous.En espérant vous revoir très vite au Grand Hôtel de Tours.Cordialement,Mathias

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Mathias on Dec 12, 2023
Bonjour,Nous vous remercions pour votre commentaire, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour chez nous,En espérant vous revoir chez nous,Cordialement,Mathias

4/10 Poor

RICHARD

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located near the old Tour train station and has some charm but it is dowdy looking and the staff for the most part were not very hospitable. Richard Pinder
Stayed 2 nights in Sep 2023
Response from Juline on Nov 25, 2023
Hello, Thank you for taking the time to write a review of your stay.Our hotel was built in 1927 and we have decided to preserve the soul and spirit of the place, which is reflected in our "Art Deco 30s" decoration and our furniture, most of which is period. Similarly, our bar retains the spirit of the 30s, creating a cosy, comfortable atmosphere. We're sorry if it wasn't to your taste.It's also important to us that you've been made to feel welcome, and we take great care to ensure that your arrival is as positive and professional as possible, as a warm welcome is essential to making your stay as pleasant as possible.Every room in our hotel is different: Our hotel has several room categories: Comfort rooms, Superior and Triple rooms, Premium rooms as well as Junior Suites and finally our Winston Churchill Suite. Some rooms overlook the station square, others are on the side of the pedestrian street, and still others overlook the building's inner courtyard and are therefore "quiet" rooms.Hoping to see you again, Yours sincerely Juline

10/10 Excellent

Cathrine

Traveled with group
Liked: Amenities
Very friendly reception. Wonderful high ceiling suite with huge bath. Great views and forvtrain travelers it’s just steps from the station!
Stayed 1 night in Oct 2023
Response from Marlène on Oct 18, 2023
Dear Guest, We are really happy to read your feedback. Thank you for taking time to write it, Hope we will welcom you soon againBest regards,

10/10 Excellent

Andres

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff.
Helpful friendly staff in location near to shops, food and the train station make it very convenient.
Stayed 1 night in Sep 2023
Response from Mathias on Sep 27, 2023
Hello,Thank you for taking the time to give us feedback on your stay,We are pleased to hear that you enjoyed your stay and the ambience of the hotel. We hope to see you again at the Grand Hotel de Tours,Yours faithfullyMathias

10/10 Excellent

henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and the AIR conditioning was great. So very convenient to the train station for trips over from Paris.
Stayed 4 nights in Sep 2023
Response from Marlène on Oct 18, 2023
Dear Henry, Thank you for your feedback. We are really happy to read that you enjoyed your stay. Kind regards,

8/10 Good

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location, helpful staff
Great location near station and Tours proper. Lots of interesting shops and helpful staff
Stayed 2 nights in Sep 2023
Response from mathias on Sep 15, 2023
Hello,We would like to thank you for taking the time to leave us a comment. We are delighted to hear that you had a pleasant stay, and enjoyed our location,The entire Grand Hotel team will be delighted to welcome you back to our establishment during your next stay in Tours.Yours sincerelyMathiasReception

8/10 Good

Florian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Aug 2023

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed here overnight on our way to Bordeaux, old hotel with character. Great breakfast. Lovely room, very comfy bed.
Stayed 1 night in Jul 2023
Response from mathias on Aug 22, 2023
Hello,We would like to thank you for your comments, which help us to improve the quality of our services.We are delighted that you enjoyed your stay in our hotel.The entire Grand Hotel team will be delighted to welcome you back to our establishment during your next stay in Tours.Yours sincerelyMathiasReception

8/10 Good

Ron

Stayed 1 night in Aug 2023

10/10 Excellent

Sylvia

Stayed 1 night in Jun 2023

10/10 Excellent

Marianyoly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and confortable rooms!
Stayed 1 night in May 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Tours, one of your favorite spots in France. Highly recommend this hotel, great staff, breakfast was outstanding the rooms updated, clean and plenty of room.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great location right next to the train station.
Stayed 1 night in May 2023

10/10 Excellent

Jimin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near train station and city hall, convenient location.
Stayed 2 nights in May 2023

10/10 Excellent

Salim

Stayed 1 night in Jan 2023

8/10 Good

Stanley

Liked: Cleanliness, staff & service, room comfort
Well located close to all amenities and pat
Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very tired in desperate need of a renovation and overhaul. Not sure how it has managed to keep 4 stars.
Stayed 1 night in Jul 2022

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and centrally located. The staff were helpful and polite. I would definitely stay here again.
Stayed 6 nights in Jul 2022

2/10 Terrible

Rosa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a 1- or 2-star hotel at best. The conditions of the hotel were awful. Our rooms were not ready when we arrived to check in and the rooms had not been cleaned in years. There were layers of dust on everything, everywhere. The front desk lady told me she would be cancelling my reservation, but I have yet to receive the credit. Please stop lying to consumers about this hotel.
Stayed 5 nights in Jun 2022

2/10 Terrible

Nabil

Stayed 1 night in Jul 2022

10/10 Excellent

m k

Stayed 1 night in May 2022

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Florian M on Nov 21, 2021
Bonjour. Nous vous remercions pour votre très chaleureux commentaire. Nous sommes heureux de voir que vous avez passé un agréable séjour parmi nous. Toute l’équipe du Grand Hôtel sera heureuse de vous recevoir de nouveau lors de votre prochaine visite de Tours. Bien cordialement. Florian M

10/10 Excellent

John

Stayed 1 night in Sep 2021
Response from Florian M on Oct 2, 2021
Bonjour. Nous vous remercions pour votre commentaire. Nous sommes heureux de voir que vous avez passé un agréable séjour parmi nous. Toute l’équipe du Grand Hôtel sera heureuse de vous recevoir de nouveau lors de votre prochaine visite de Tours. Bien cordialement. Florian M

2/10 Terrible

Mike

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast left at 9pm
Stayed 1 night in Aug 2021
Response from Florian M on Aug 17, 2021
Hello. Thank you for your comment, they help us improve and change everything that needs to so that we can provide the best service. We will gladly welcome you back for your next trip to Tours. Kind regards Florian M

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is good. Comfortable room. Staffs were kind But the WiFi is a bit slow and weak
Stayed 2 nights in Jun 2021
Response from Florian M on Jun 10, 2021
Hello. Thank you for your comment. We are very happy that you spent a nice stay with us. We will gladly welcome you again in our hotel for your next trip to the city of Tours. Kind regards. Florian M

8/10 Good

Envel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Abel on Apr 4, 2021
Cher Monsieur/ Chère Madame, Toute l'équipe vous remercie pour la note que vous avez pris le soin de partager à la communauté d'Expédia. Nous sommes particulièrement heureux d'apprendre que notre travail et nos efforts pour vous satisfaire ont été appréciés et nous espérons vous revoir très bientôt dans notre établissement. Bien cordialement Abel Réception

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I thought the room was great. Good bed and pillows. Air con perfect. Bathroom immaculate. Reception staff spoke English and were very helpful. Breakfast ok could have been better. Hot food ran out
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great Expectations MISSED
The large suite in photos appears to have a division between master and children bed. Not the case. Although the room does have air conditioning the mini split is not large enough to actually cool the room. It can only maintain.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights here as a base to visit the chateaux in Loire Valley, very convenient to parking, and walking distance to the Old Town. We changed room as the first one given to us had a very tiny toilet with no sink. That’s pretty normal in France but since the shower was on the other part of the room, it felt a bit strange. However, the second room was much better and quieter too. It’s also more modern and brighter. Good choice of breakfast and friendly staff.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building although being refurbished during our stay - very noisy in the morning when the work started. Excellent location
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent location but rooms not so clean
Hotel was so so.... one Male reception helping us with taxi cheated us with his friend asking for a fare 5 times than a metered taxi did! Rooms are bit grubby and sheets were dirty... but location is unbeatable
Stayed 1 night in Sep 2019

8/10 Good

Bengt

Liked: Cleanliness
Central location
Old fashioned hotel right in the center of town right opposite main train station. We had upgraded ourselves to premium and room was large. The only chair was however too low and useless. Good sound insulated windows. No own garage but parking is available under the main square in front of hotel at special rate of 8€ per 24 hrs. Breakfast room slightly too small for the number of people eating and service was lacking a bit specially on the Sunday.
Stayed 2 nights in Aug 2019

6/10 Okay

Guilherme

Disliked: Property conditions & facilities, room comfort
3-star hotel being sold as a 4-star
The hotel presents itself as a 4-star when it’s truly a 3-star. The wifi didn’t work in our room. The pillows were awful. On the positive side, the bathroom appeared to be recently renovated, but the decor of the room was very outdated.
Stayed 1 night in Aug 2019

6/10 Okay

Donna

Traveled with family
Liked: Staff & service, room comfort
Excellent location to the train station and tourist information office.
Stayed 3 nights in Aug 2019

4/10 Poor

GYC, Gibraltar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very very old hotel, very deferentially than the pictures you presented this hotel, the drainage in the shower and sink was blocked , not pleasant at all, the staff was very welcoming and polite.
Stayed 1 night in Jul 2019
Response from Cassandra on Aug 20, 2019
Dear guest, We would like to thank you for taking the time to write us your feedback. Our team is happy to read that you appreciate his professionalism. Having your review motivates and encourages our team to keep improving! Unfortunately, we are sad to see that you did not enjoy your room. Pictures are well representative of our different types of room. The hotel was built in 1927 and it is the choice of the direction to keep the Art Deco Style. Concerning the shower problem, we thank you to notice it and we are sorry. We informed the technician and the problem has been solved. Feel free to contact the reception on site, we are here 24h/7 to help you. Hope to welcome you in the region soon, Kind Regards, Cassandra

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Lea - Front desk agent on Jul 29, 2019
Dear Guest, Thank you for your perfect mark! Best regards,

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room, fantastic!
One night, family room. Fantastic.
Stayed 1 night in Jul 2019
Response from Cassandra - Front desk Agent on Jul 29, 2019
Dear Richard, Thank you for taking the time to write us a comment. It is a pleasure to read that you enjoyed your stay with us. It is true that our family rooms are spacious with big bathrooms. Our hotel is located in the city center, perfect location for visiting Tours in family. The hotel is in front of the train and bus station, that facilitate the access for the guests. There are as well plenty of shops, museums and restaurants around the hotel that allow our guests to enjoy the city easily. The old town is at less than 15min by walk from the hotel. We hope that we will welcome you again in Le Grand Hotel soon. Kind Regards, Cassandra

2/10 Terrible

Tricia

Disliked: Property conditions & facilities, room comfort
This hotel needs a total refurb. It was old, scruffy and had no amenities. We were shown into the bar which was a dingy room that looked like a dump site for all the surplus chairs etc. In being shown to our room we had to go through a room full of bicycles. We were put into a room in the loft that did not represent the picture of the room that I booked. I would NEVER recommend anyone to stay at this hotel
Stayed 1 night in Jul 2019
Response from Cassandra - Front Desk Receptionist on Jul 29, 2019
Dear Tricia, Thank you for taking time to write a comment. It is important for us to have your returns, it allows us to improve ourselves! We are sad to read that you were disappointed of your stay. Our hotel was built in 1927, and we decided to keep an Art Deco Style. It was designed by Mr. Chareau, one of the most famous interior decorators od the world! In each room you have a courtesy tray with a bottle of water, tea and coffee. Our bar is open from 6pm to 12pm and we offer different fresh and hot drinks, wine and spirits. We have two accesses to go to the rooms, and one is in our seminar room, sometimes used to stock the bikes of our guests. The hotel is composed of 104 rooms, all different, we did not post a picture of each room on Internet. We hope you will keep a nice souvenir of your stay in Tours. Kind Regards, Cassandra

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel near train station and tram, close to shops and a variety of restaurants.
Stayed 4 nights in Jul 2019
Response from Cassandra, from the Reception on Jul 29, 2019
Dear guest, Thank you for taking the time to write us a comment. It is a pleasure for us to read that you enjoyed your stay in Tours. Indeed, our hotel is located in the city center, in front of the train and bus station which facilitate the access of the city and of the hotel for tourists from all over the world. It is true that around the hotel you can find plenty shops, restaurants and museums. We will be happy to welcome you again at Le Grand Hôtel. Kind Regards, Cassandra, from the Reception

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from réception on Jul 4, 2019
Cher client, nous vous remercions pour la jolie note que vous nous avez attribuée. Au plaisir de vous accueillir de nouveau ! Bien à vous, La réception

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff were very helpful and our room was fantastic.
Stayed 1 night in May 2019
Response from The front desk team on Jun 6, 2019
Dear Guest, we would like to thank you for taking time to share your experience and we are delighted to read you enjoyed your stay in our establishment. We are grateful to your kind words for our front desk team and about our rooms. We are looking forward to welcoming you back at the Grand Hôtel de Tours ! Kind regards, The front desk team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from La réception on Jun 8, 2019
Cher David, merci d'avoir pris le temps de nous attribuer une jolie note. Au plaisir de vous accueillir de nouveau ! La réception

4/10 Poor

viktor

Disliked: Staff & service, property conditions & facilities
Not grand at all
There is nothing grand about this hotel other than its name
Stayed 1 night in May 2019
Response from The front desk team on Jun 6, 2019
Dear Viktor, we would like to thank you for taking time to write a review about your experience. We are sorry to read you did not have a grand experience in our hotel. Could you explain us more about it ? Your feedbacks are important to us, in order to improve ourself. Kind regards, The front desk team

8/10 Good

sue

Liked: Cleanliness, staff & service, room comfort
Perfect location for train travelors
Great location! Can’t beat the opportunity to walk off the train and be at your hotel. Our room was ready and even had an upgrade to what we were expecting. The outside is beautiful old world charm and even though construction was going on , it was still beautiful. The interior needs some TLC, parts look tired and extremely worn out. The breakfast at an additional cost was very nice and a good value. Some little things need attention, like a missing bolt on the toilet seat, wobbly bathroom faucet and confetti outside our door for 3 days before it was vacuumed. The WiFi was very unreliable as well. For the price we paid , it was a great value.
Stayed 3 nights in Apr 2019
Response from Front Desk reception on May 2, 2019
Dear guest, We would like to thank you for your comment. It helps us to improve ourself. We are glad to read that you enjoyed your stay with us. Indeed, we are very well located in front of the train station. Really easy to find. Our breakfast located at the first floor of our hotel is a continental buffet with everything you need to start your day properly. We took good notes of your comment about some work we have to make in our establishment. We will try our best to make quick improvement. We hope to see you soon, Best regards

8/10 Good

Josi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Front desk reception on May 2, 2019
Thank you for your good mark ! Best regards,