Indoor pool, open 8:00 AM to 9:00 PM, sun loungers

Reviews of Mercure Tours Sud

4 out of 5
Mercure Tours Sud
Allee Andre Malraux, Parc des Bretonnieres, Joue-les-Tours, Indre-et-Loire

Reviews

8.2

Very Good

Rating 10 - Excellent. 98 out of 275 reviews" "
Rating 8 - Good. 117 out of 275 reviews" "
Rating 6 - Okay. 36 out of 275 reviews" "
Rating 4 - Poor. 16 out of 275 reviews" "
Rating 2 - Terrible. 8 out of 275 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Maurice

Disliked: Cleanliness, staff & service
Called a couple of days before to ask about the spa and gym and was told that everything is functioning. Sauna was NOT working and pool was quite dirty. Disappointed but then there's a beautiful lake right by the property
Stayed 1 night in Sep 2023

10/10 Excellent

Roger

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Liked: Staff & service
Lots of surface area for our stuff. The lake and walking path behind the hotel are beautiful!
Stayed 1 night in Feb 2023

2/10 Terrible

Jay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mecure Tours Sud
New, modern, well appointed. Very helpful staff. Nice lake to walk round if you want a breath of fresh air. Supermarket close by and within walking distance, but not much in the way if cafes, restaurants etc. Ideal if you just want somewhere to sleep enroute. Off the motorway but not noisy. Good parking. 60 Euros by taxi from Tours airport (which shuts at 8pm and has very few facilities).
Stayed 1 night in Dec 2019

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a stopover.
This visit was a stopover so we were very tired when we arrived for just one night. Check in was good and luckily I had pre-booked dinner in the restaurant. If I hadn't we would not have got a table ! Bed very comfortable. Room clean. Choose carefully in the restaurant as the food is very hit and miss. Would suggest you keep it simple. Very close to motorway.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good- was exactly what we needed
Hotel was fine for what it was needed for. We were travelling back and needed a stop in Tours. Was perfect location and had all the amenities needed with a 10month old baby.
Stayed 1 night in Jul 2019

6/10 Okay

Kenrick

Liked: Cleanliness, property conditions & facilities, room comfort
Good 3 star Hotel with many pluses
Mercure is not a 4 star hotel, more a 3 star trying their best as they always find ways to tarnish their reputation. I say this as an Accor loyalty member who spent more than 40 nights in Mercure hotels last year. I only stayed at this hotel because I had a non refundable booking as my last Accor booking for Mercure Hatfield was inexplicable cancelled and after initial contact with customer service, they have chosen to ignore my follow up email checking for a response. Therefore, it would have been cancelled if I could have had a refund. In general, room was comfortable and staff were always helpful until upon check-out the receptionist did not acknowledge me and proceeded to take 3 phone calls including an enquiry for the Accor loyalty programme and a possible stay in 3 weeks time. Room was comfortable and cool even though it was exceptionally hot. Room layout was good and familiar from other Mercure hotels but all the towels were too worn for every day during my 3 days. Location was perfect for getting around Tours and getting the périphérique for outside Tours. Didn't use the restaurant, but it looked good and seemed popular. Lifts were available which is not always the case at Mercure. Parking was good and seemed safe which is important for me as it is less so for hotels more central in Tours.
Stayed 3 nights in Jul 2019
Response from Arnaud COCHET on Jul 31, 2019
Chers clients, Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour à l'hôtel Mercure Tours Sud Nous aurions préféré que votre expérience ait été plus agréable cependant, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Nous espérons pouvoir regagner votre confiance lors d'un prochain séjour, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Arnaud COCHET Directeur

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, check in was a breeze and my room was clean. Breakfast could’ve improved. Gym and pool were great. Ample parking at hotel. The one negative was that the air was turned off so the room was hot and stuffy. There are no screens in the window so if you choose to open for fresh air, bugs come in.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Rob

Great stop off hotel
Hotel was clean and room comfortable. Food was of good quality for the money paid
Stayed 1 night in Sep 2018

6/10 Okay

Anoushka

4Star Really??!!
Front desk was lovely, the breakfast staff were efficient but nice. The rooms are tired, not what I would expect for 4star, its more 3star. The food was good, the menu was very expensive, nearly €5 for a bottle of water!!!! In the room itself, 3 of us were in the room, and only one small bottle of evian was left as a compliment. That is not a compliment, it was an insult not to leave one for each person. The message is staff very nice, hotel tired, over priced, and it was freezing in the dining room, yet when asked if the air conditioning could be turned down or indeed off, it was a flat no. So noway a 4 star, more 3 or a 2 star, that way you wont be dissappointed if you understand what star it should be. So not sure I would stay again, but staff were super nice, so silver linings
Stayed 1 night in Sep 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover hotel
When we first pulled up to the hotel, I was very concerned about what the interior might look like, as the facade resembled a bit like a motel. However, we were pleasantly surprised that our twin room on the second was modern, very clean and comfortable, but as it was opposite the elevator, it was a little noisy. The front desk staff, as were the rest, were very friendly and accommodating.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

The Hotel is well positioned.
Pleasant stay. Close to a lake and walks. Good parking.
Stayed 1 night in Jun 2018

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover in quiet location
This hotel is perfect for a stopover on a long journey. The staff were friendly and helpful, the food amazing and the accommodation was perfect for our needs. The hotel is also located next to a beautiful lake and recreation area which was perfect for an evening stroll.
Stayed 1 night in Jun 2018

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Very happy with this hotel.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Stella, St Albans

Liked: Cleanliness, room comfort
Disliked: Staff & service
OK for one-night stay
We enjoyed brief swim in the indoor pool, and the Jacuzzi, before a good dinner in the restaurant. The bed was comfortable but the room a bit airless, even with the windows open. Breakfast was disorganised: food OK but drinks flavourless. Generally the staff seemed a bit disconnected and uninterested in the guests.

8/10 Good

Terry, Belleville, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tours France
This is a very nice, inexpensive hotel on the our edges of the city. The accommodations suited our purpose for a short stay. We were driving and our Garmin was unable to locate the address given so it was a little hard to locate. I would stay here again.

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Tours Hotel
This was once a nice hotel. It is still nice enough, but time for a renovation.

6/10 Okay

Verified traveler

Too much far from the center of Tours
The hotel is ok. A bit far from Tours. A nice park and a lake is in front of the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Stay and service was good. Not central but easy access to town centre as we had a car While booking I got the impression that the hotel was part of golf course complex

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good for week end
good hotel. Pleasant to relax and have sauna and pool before room service and good night sleep. Pillows not my taste

10/10 Excellent

Martin, Chesterfield,England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with relatively easy access.
We wanted a convenient hotel travelling from Spain and this hotel fitted well. Staff were very pleasant on arrival and the room was excellent in terms of size and facilities. Nice to see a separate WC separate from the bathroom. Only adverse comment was that the Steak I had at the evening meal was on the tough side but otherwise a good meal choice for evening and breakfast.

8/10 Good

Gill, Midlands

Liked: Cleanliness, property conditions & facilities, room comfort
Handy for motorway
Easy to find from Motorway, tricky from the centre of town.

6/10 Okay

Meredith, Virginia

Disliked: Property conditions & facilities, room comfort
An Okay Choice
Hotel was adequate for a more 'budget' stay. The rooms were ok and pretty clean, but the beds were horribly uncomfortable. The wonderful buffet breakfast made up for it (and was included in our room price).

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We enjoyed our stay here immensely. Room was clean, big, had a refrigerator and air conditioning. The cost of breakfast, at 15.5 euros each, was too much to consider when we could get a croissant and coffee for 2-3 euros each elsewhere. Is hard to find without GPS. But we highly recommend...it was a nice hotel!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, located by a tranquil lake/park, however the nearby facilities were a little lacking - and there was a noise problem as a small crowd of loud teenagers were hanging around the back of the hotel all night, laughing, shouting and revving on motorbikes etc.

10/10 Excellent

Bob Eldridge, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round comfort
Extremely comfortable hotel to stay in with great food and amenities.

6/10 Okay

John, london

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the major routes surrounding Tours.
We needed a place to stop to break our journey from the south of France to the north. And this was a good choice. Not the place to stay if you want to see Tours, but we knew that. It has good facilities, pool. spa etc, all of which seemed popular with the locals. It is also clearly a hotel for business conferences. As with other Mercure and Novotel hotels the food is pretty mediocre, but edible all the same.

10/10 Excellent

David, Nashua, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
My simple review is that everything exceeded my expectations.

10/10 Excellent

Tourist France, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loire visit
Great place to stay. Enjoyed the pool and sauna. Service was excellent at the frontdesk. Service in the breakfast area left a lot to be desired,,,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel.
Clean, comfortable hotel with helpful staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Tours Sud
Used it as overnight stop on way back to ferry. Easy to find using hotels directions. Just off ring road. Staff helpful and pleasant. Had lovely dinner in the restaurant. Breakfast very good. Would use hotel again travelling to/from ferry ports.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Comfortable room, nice pool, great restaurant and close enough to all must-see castles.

4/10 Poor

Linda, Kake, AK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad Service
It was comfortable and very cozy, but couldn't get anyone to fix the TV. Seemed a lot of service was lacking.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
My wife and I couldn't say enough good about this place. The staff was so friendly, the food in their quaint little eatery so good. The beds are amazingly plush, and you don't feel like you're staying in a hotel....more like a little country Inn. I can't imagine a better place to hang your hat..one night...or one week..FIVE STARS!!

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

DAVID

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023

4/10 Poor

richard

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Théo

Stayed 1 night in Sep 2023

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien équipé, nous avons pu profiter de cours de sport et d’aquagym. Les chambres sont très confortables. Nous y retournerons avec plaisir.
Stayed 1 night in Sep 2023

10/10 Excellent

Jean Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Chambre spacieuse et confortable. Piscine avec accès jacuzzi hammam et sauna. Petit dejeuner varié et qualitatif avec un bonne option salée. Option restauration satisfaisante pour le soir.
Stayed 1 night in Aug 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023