Ratings based on 140 Verified Reviews

3.3 out of 5
66% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Beverly Hills

Posted May 4, 2017
Pros: Elevators
Cons: Lights in room, hot water in shower.
Location: Terrible location. Industrial area. Noisy and polluted.
Somewhat clean place. Expedia prepayment avoided any hassle.
Comment from Hotel Management
May 5, 2017 by Guest Service, Hotel Management
Dear P, We are very grateful you share your recent experience with us, your comments are welcome and are essential to us as they help us to identify our areas of opportunity and get a continuous improvement. Moreover, as you say, The Hotel del Valle de México is ideal for a business trip in the State of Mexico and it is an industrial area. Again we welcome your feedback and look forward to the opportunity to see you again in the future so that you can find our improvements. Best wishes,
2 out of 5
by A verified traveler from Mexico city

Some issues

Posted Apr 13, 2017 on Orbitz
At check-in i faced issues, I'm pretty sure was hotel problem, orbitz support staff resolved the issue. The room was very old The bathroom wasn't very clean. No soap.
Comment from Hotel Management
Apr 15, 2017 by Guest Service, Hotel Management
Dear Mauricio, We are very grateful you share your recent experience with us, your comments are welcome and are essential and they help us to identify our areas of opportunity and get a continuous improvement. We look forward to the opportunity to welcome you again in the near future so that you can find our improvements. Best wishes,
5 out of 5
by alejandro

Nice hotel

Posted Mar 9, 2017 on Hotels
Customer service is really good. All the staff were very friendly. The area is quiet and close to restaurants and markets. The rooms were kept very clean. I had a good stay!
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Thank you very much for sending us your feedback about your recent stay with us. It is really valuable for us to know about this experience in our building was a unique one. We feel happy to know that you enjoyed our guest service and your room. It would be a pleasure to know you have planned to come back again to our hotel. Best Regards,
5 out of 5
by A verified traveler

it's real clean and comfortable

Posted Nov 30, 2016 on Hotels
i think you have to improve your wi fi connections
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
We are very grateful you share your recent experience with us, your comments are welcome and are essential to us as they help us to identify our areas of opportunity and get a continuous improvement. We look forward to welcome you again in the near future so that you can find our improvements. Best wishes,
1 out of 5
by A verified traveler

bad service bad bed

Posted Aug 28, 2016
i don't like this hotel, stuff is not polite,service is bad, the bed is small
Comment from Hotel Management
Aug 31, 2016 by Guest Service, Hotel Management
Thank you for your comments. We regret to know that we did not feel your expectations. We thank you for showing us these opportunity areas; this way we can work on them and continue to excel in the services that we provide to our guests.
3 out of 5
by A verified traveler

noisy

Posted May 7, 2016 on Hotels
It was OK, but very noisy. All day and night there was a tapping sound could be from construction. Was hard to fall asleep
Comment from Hotel Management
Jul 16, 2016 by Guest Service, Hotel Management
Dear Guest, Thank you for your review of our hotel. You have noted some inconvenient during your stay that we sorry. The management of the hotel will take your comments into consideration to act and improve in the areas of opportunity you have mentioned, Best Regards.
4 out of 5
by A verified traveler

alright

Posted Jun 27, 2015 on Hotels
One night only. Staff is friendly.
Comment from Hotel Management
Jul 3, 2015 by Guest Service Manager, Hotel Management
Thank you for your comment. It will be our pleasure to have your visit again.
3 out of 5
by A verified traveler

Posted Mar 11, 2015 on Hotels
Comment from Hotel Management
Jul 3, 2015 by Guest Service Manager, Hotel Management
Thank you for your rating, for us it's always a pleasure to have your visit.
3 out of 5
by Mario from monterrey

Good Value

Posted Jan 19, 2015 on Hotels
It was a good hotel for the price and location. We stayed there because of a nearby client. We will definitely stay here if on the neighbourhood.
Comment from Hotel Management
Aug 15, 2015 by Guest Service Manager, Hotel Management
Thank you for your preference, experience the perfect balance of modern convenience, unparalleled service and amazing value at Hotel Valle de México. Located in the energetic city of Naucalpan, near Centro Banamex, the Mexican Olympic Committee and Naucalpan Industrial Zone, our hotel is a quiet oasis in the heart of the action, offering exceptional amenities
5 out of 5
by angie from texas

Posted Sep 6, 2014 on Hotels
I was satisfied, rooms are ok, service very good. Amenities are available upon request and personnel are friendly and ready to help. Since hotel is near highway, it's a bit noisy, especially early morning, so it's hard to sleep in late but if you need to wake up early, you don't an alarm..
Comment from Hotel Management
Aug 15, 2015 by Guest Service Manager, Hotel Management
Your comments give us an opportunity to identify details s that we can improve to offer you the excellent service you deserve. We can assure you that our guest’s satisfaction is our priority. We hope you provide us the chance to welcome you again in the future and change your opinion about us.