Ratings based on 94 Verified Reviews

4.1 out of 5
75% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from istanbul

Smell of Moisture in the Rooms

Posted Sep 2, 2017
The hotel is nice but the rooms smell mold. Obviously they have not been aerated for a while. The breakfast was very good.
4 out of 5
by Fernan Arturo

Consistency over time

Posted Apr 1, 2017 on Hotels
It has been 6 or seven times in less than two years and the hotel has maintained a great staff, a comfortable, clean and nice environment and good food.
3 out of 5
by Nigel

Far from everywhere....

Posted Mar 18, 2017 on Hotels
It is the Amazon....what do you expect? Has Institutional feel . Very basic.
4 out of 5
by Rosamary from Mexico City

Posted Mar 27, 2016 on Hotels
We were there for a very short time
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Rosamary, Thank you very much for your comments regarding our services and products, we will be waiting for you in next visits to Manaus, whether for work or leisure. Happy New Year holidays. Sincerely, Edmar Thomas - General Manager
4 out of 5
by A verified traveler

A good hotel at the industrial zone of Manaus

Posted Jan 18, 2016 on Hotels
Great breakfast, nice room (clean and comfortable) and good staff (responded promptly to questions and cordial). Need to improve around the neighborhood, to give a sensation of a more secure area.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for taking the time to comment on our services and product, you will always be very welcome to Novotel Manaus. Greetings, Edmar Thomas - General Manager
4 out of 5
by Joel from Yonkers, NY

Great hotel for our stay in Manaus.

Posted Aug 25, 2015 on Hotels
Staff were exceptional. Any need we had they accommodated. The room was very clean and comfortable. Never had we have to ask for more towels. Room service was also good. Food took a bit to come to the room but it was very tasty. I wish breakfast was included in our stay because R$35 per person per day is a bit much. The hotel was a few minutes from the Opera House which has a few very good restaurants/pizzerias near as well as a beautiful opera house and courtyard perfect for a stroll during the evening and night. I'd highly recommend this hotel if staying in Manaus.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Joel, Thank you very much for taking the time to comment on our services and product, you will always be very welcome to Novotel Manaus. Greetings, Edmar Thomas - General Manager
5 out of 5
Recommended
for Couples
by Anu.769

Awesome Amazonia!

Posted Jan 15, 2015 on Orbitz
Hotel was super close to the harbor! Staff were very helpful.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good hotel, bad location.

Posted Jul 7, 2014
Location: Nothing to do around the area.
Location is in an hotel area. Nothing to do walking distance. 30 minutes from airport. Hotel facilities are great, pool, restaurant, bed, bathroom, wifi, all services are good and room is very clean.
4 out of 5
by susie from new york

Clean and New

Posted Jun 30, 2014 on Hotels
The Novotel was one of the cleanest and most modern hotels we stayed in in all of Brazil. The rooms were a good size and the beds were comfortable. Also, we got the room for a very reasonable price, during the World Cup noless.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Susie, Thank you very much for taking the time to comment on our services and product, you will always be very welcome to Novotel Manaus. Greetings, Edmar Thomas - General Manager
1 out of 5
by shaun from NEW YORK, United States of America

A reservation means nothing here.

Posted Jun 14, 2014
This hotel is miles away from Manaus, but it does have a pool and a good breakfast, but a reservation doesn't mean anything here. We booked and prepaid two rooms but the hotel sold our rooms to someone else and moved us to their shabby "sister" hotel a block away. There is a bar at the hotel with an expert barman who has never heard of gin and whose addition skills involve the sum of 18 and 28 being 56.