Ratings based on 692 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from England

very good location close to everything

Posted Nov 13, 2017
Pros: location, breakfast was ok
Cons: charged us for mineral water left on the side, not made clear it wasn't free, we assumed things in the fridge/minibar was chargeable not the water.
Location: near to river Danube, shops, jewish quarter, palace, government building and many restaurants and bars.
great location to sightsee everything that you would want to see.
Comment from Hotel Management
Nov 17, 2017 by Gregory, Hotel Management
Dear Alison, Thank you very much for choosing Promenade City Hotel and sharing your feedback with us. It makes us glad to read that you were fully satisfied with the location of the hotel. We are more than happy to read that our breakfast service was for your liking. I am sorry for any caused inconveninences regarding the big bottles of mineral water, placed on the desk of the room. All beverages of the room are parts of the minibar, being mentioned on the price list. Once again, thank you for your time and I very much look forward to being your host again, hopefully in the not so distant future. Best regards, Gergő Blaskovits
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Nice hotel perfect location

Posted Oct 28, 2017
Pros: At the very center of the city but very quite with nice room and extremely friendly and helpful staff.
Cons: Supply of the soap can be more generous.
Location: Hotel is located at the very center of the city in the middle of the most popular street and with proximity to the many famous attractions.
Very good and friendly staff...nice and quiet room....very good breakfast.......and the most important, - location of the hotel being as close as possible to quite a few attractions of this beautiful city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conferencing and site-seeing

Posted Oct 2, 2017
Pros: location, breakfast, cleanliness
Cons: shower curtains, please, showering doesn't work without it!
Location: location is central, right on the walking street of Vaci Utca. Very close to the river, many restaurants, sites, concerts, market, cafes, etc.
I came to Budapest for a conference and wanted to stay in the center - walking distance to my two venues as well as easy access to all site-seeing and restaurants in the evening. The location was perfect for all of my needs. The hotel itself is well organized, the rooms are very small but have everything you need for a short stay. The only negative is the lack of a shower curtain around the bathtub. It wasn't that big of an issue for me, but made is uncomfortable to "shower" for my much bigger husband. The breakfast has many options and is well set up and refilled. The hotel staff is helpful and the pick up from the airport was very easy to set up and very reasonable. But it is also close to the subway which can quickly take you to the train station etc, as well as to trams and buses. The hotel can also help you with various concerts and river cruises going on. I would recommend this hotel to anyone desiring an easy stay in Budapest.
Comment from Hotel Management
Oct 8, 2017 by Gregory, Hotel Management
Dear Anna, Thank you very much for sharing your feedback with us and for choosing Promenade City Hotel. We are glad to read that you were satisfied with the location of the hotel, which is situated on the main shopping and walking street of Budapest. My colleagues do their best to make a nice and varied breakfast every morning as a great start of the day. Our 24/7 available front desk agents are always ready to help to our kind guests with organising programs and transportation services. We truly hope we can see you again in Budapest. Best regards, Gergő Blaskovits Rooms Division Manager
4 out of 5
by A verified traveler

Posted Sep 15, 2017 on Hotels
very pleasant
5 out of 5
by Maurice

Great place

Posted Sep 13, 2017 on Hotels
Wonderful stay. Great location and helpful staff.! Great buffet breakfast!
Comment from Hotel Management
Sep 15, 2017
Dear Maurice, Thank you very much for choosing Promenade City Hotel and for sharing your feedback with us. We are glad to read about your satisfaction regarding the location of the hotel, which is situated on the most famous shopping and walking street of Budapest. We are more than happy to read that you liked our reception staff. We truly hope we can see you again in Budapest. Best regards, Gergő Blaskovits Rooms Division Manager
2 out of 5
by A verified traveler

Didn't meet my standards!

Posted Sep 4, 2017 on Hotels
Stuff was nice and friendly, however the hotel has a very bad odor!! The air conditioning didn't go below 25 degrees and breakfast and the breakfast area was just awful. We ate there only one. The breakfast room was so smelly, tight and food was not appealing at all that the rest of our vacation we decided not to eat there.
Comment from Hotel Management
Sep 8, 2017
Dear Anonymus, Thank you very much for choosing Promenade City Hotel and for sharing your feedback with us. We are glad to read about your satisfaction regarding the staff of the hotel. If you have any technical problem in you room, please inform our 24/7 open front desk and my colleagues will find a solution for you. I regret to read that you did not like our breakfast service, my colleagues work hard to prepare a nice and varied selection of foods every morning as a great start of the day. I truly hope next time you will have better experiences with our hotel! Best regards, Gergő Blaskovits
5 out of 5
by Min

decent stay in Budapest

Posted Jul 25, 2017 on Hotels
Nice stay. close to station.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great location

Posted Jul 17, 2017
Pros: Location is walking distance to everything
Cons: The sewage smell has to be definitely dealt with. Coffee at breakfast was terrible.
Location: Location is good, close to the river, shopping and excursions
It is an ok hotel, a little to expensive for what it offers. The double room we were in was very small and very dark, it seems that majority of rooms are looking into a narrow shaft of a court yard with very little day light. There was also all permeating sewage smell that was terrible. Breakfast is also very modest. Hotel requested payment upfront on our check in. Wi Fi in the room was also ok. Staff was very helpful.
Comment from Hotel Management
Jul 21, 2017 by Gregory, Hotel Management
Dear Troy, Thank you very much for choosing Promenade City Hotel and for sharing your feedback with us. We are more than happy to read about your satisfaction regarding the location of the hotel, which is located in the heart of the city, next to the main walking street of Budapest. It makes me glad to read that you like the helpful staff of the hotel, we do our bests make all of our guests as satisfied as we can. If you are not satisfied with your room, please let our 24/7 open reception know about it, my colleagues will do their bests to find a same category room for you, which is would fit your expectations or all of our guests have a possibility to upgrade their reservation to a higher category street facing room. I regret to read that there was some sewage smell in your room, if you have any technical problem in your room, please let my colleagues know about it, they will do their bests to fix it for you as soon as they can. Regarding the breakfast, my colleagues work hard to provide a fresh and varied breakfast selection every morning as a great start of the day. Best regards, Gergő Blaskovits Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cyprus

Nice hotel in the centre of town

Posted Jul 8, 2017 on Orbitz
Very good service Frienly staff Good quality rooms at the heart of Town
4 out of 5
by igor

Toronto

Posted Jul 7, 2017 on Hotels
Overall pretty good