Ratings based on 825 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from burlington, ON

Best Hotel with a Fantastic Location

Posted Sep 21, 2017
We arrived early and after a long night of travelling we were so happy to hear that our room was ready at 10:00am The location is amazing and our room was large and beautifully decorated with the most comfortable bed ever. I highly recommend the Ritz Carlton Budapest
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Excellent hotel.Perfect location,right in heart of everything
Comment from Hotel Management
Jun 10, 2017 by Suzanna, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to share your kind feedback with us. I hope the central location gave you lots of opportunities to explore our lively city and we can soon welcome you back again at The Ritz-Carlton, Budapest.
4 out of 5
by gustavo

Posted May 27, 2017 on Hotels
Recommend they upgrade spa to include manicures and pedicures and more equipment in gym.
Comment from Hotel Management
Jun 10, 2017
Dear Valued Guest, Thank you very much for staying at The Ritz-Carlton, Budapest. We appreciate your comments and recommendations that is being reviewed by the management of the hotel. I trust that we will have the opportunity to welcoming you back again in the near future. Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice room, not so nice housekeeping service

Posted May 22, 2017
Pros: Restaurant, room decor, quiet.
Cons: Housekeeping service
Location: On a pedestrian shopping lane and across the street from a park with a ferris wheel. Walking distance to the Danube and most major sites.
The Ritz Carlton is a lovely, modern hotel in a central location. The common areas and our room were nicely appointed, and the restaurant was casual, including an outdoor cafe, and delicious. Our biggest issue was with the housekeeping service. When we returned to our room one afternoon, we discovered that we had no toilet paper and were left with only one towel. Comments to the Concierge and the front desk were met with apologies, but there was no real rush to correct the issues. Finally, we received what we needed, but only after a lengthy delay. I expect better at a Ritz Carlton property.
Comment from Hotel Management
May 27, 2017 by Suzanna, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete a survey. I would like to take this opportunity to apologize for the inconveniences you have faced during your stay. Cleanliness is a top priority for our hotel and I am very sorry that it fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Kind regards, Zsuzsanna Fodor
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Fantastic holidays

Posted Apr 11, 2017
Eventhou our trip started out like a night mare, while struck in New York for three days of our holiday.When we finally got to Budapest the staff at the hotel and the atmosphere of hotel made everything worth the wait. Well trained staff, most hotels should follow suit. Job well done , we are already looking forward to returning just because of them. Cheers
Comment from Hotel Management
Apr 13, 2017 by Zsuzsanna, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to share your kind feedback with us. It makes me most proud to read your great feedback about the service our Ladies and Gentlemen provided you during your visits and to learn that we managed to reach our most important goal to make you feel welcomed and meeting your expectations while staying with us. We trust to welcome you back to our property in the near future. Kind regards, Executive Office
5 out of 5
by Damian

Exceptional Service and Great Experience

Posted Apr 8, 2017 on Hotels
Absolutely perfect. They will not say "no" to you. If you want to bungee jump from the roof, they'll probably figure out a way to make it happen (if you have the money). I asked to have roses put in our room on our wedding anniversary. They not only complied, but also had french pastries and macaroons waiting too. They have late morning house keeping (not too ealry) as well as a night time service that you don't even have to ask for. Every person in the hotel rushed to open doors, take bags, or provide assistance. We had the basic room and it was very good. Absolutely no complaints. If in Budapest again we will stay here again.
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you very much for being your hotel choice on your recent visit to Budapest. We truly appreciate your kind words and positive comments about The Ritz-Carlton, Budapest. It makes me most proud to read your great feedback about the service our Ladies and Gentlemen provided you during your visits and to learn that we managed to reach our most important goal to make you feel welcomed and meeting your expectations while staying with us. We trust to have the opportunity to welcoming you back to our hotel, whenever your visit takes you to Budapest. Kind regards, Executive Office
5 out of 5
by Stephanie

We would stay here again!

Posted Mar 21, 2017 on Hotels
outstanding staff and service
Comment from Hotel Management
Mar 24, 2017
Dear Valued Guest, Thank you for your kind comment. We trust to welcome you back to The Ritz-Carlton, Budapest. Executive Office
4 out of 5
by PRABHU

One of the Best place to stay in Budapest !!

Posted Mar 16, 2017 on Hotels
It is an amazing property, very centrally located with very good and neat rooms. The view from the room allocated to us was not that great though. The Buffet breakfast was very sad. Very little option and too less a spread for 32 Euro's charged.
Comment from Hotel Management
Mar 24, 2017
Thank you for your comment. We hope to welcome you back to The Ritz-Carlton, Budapest. Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

A Hotel Excel your expectations!

Posted Mar 10, 2017
led by hotel staff to the room, clearly explained the room features to us, and excellent services that down to very detailed - all from the point of guests - thoughtful and warm. The is the hotel you are looking for if you want a warm stay!
Comment from Hotel Management
Mar 13, 2017 by SuzannaF, Hotel Management
Dear Valued Guest, We are happy you enjoyed your stay with us and that the facilities and service experience was what you expected and deserve. We appreciate your time in sharing with us your experience. Thank you again and look forward to welcoming you back to The Ritz-Carlton, Budapest. Kind regards, Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel!

Posted Feb 28, 2017
The rooms are very spacious. The hotel staff was an absolute delight! Gave us many recommendations of what to do. Always asked us about our day upon our return to the hotel. A fantastic stay overalls.
Comment from Hotel Management
Mar 9, 2017 by ZFodor, Hotel Management
Dear Valued Guest, Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very happy to read that you enjoyed your stay at our hotel so much while being our valued guest. We truly appreciate your kind comments about the rooms as well the service you experienced from our Ladies and Gentlemen and the central location of The Ritz-Carlton, Budapest. I hope you had the chance to discover our lively city and we will have the chance to welcoming you back soon again at our hotel. Kind regards, Executive Office