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Reviews of Renaissance Baltimore Harborplace Hotel

4 out of 5
Renaissance Baltimore Harborplace Hotel
202 E Pratt St, Baltimore, MD

Reviews

8.4

Very Good

Rating 10 - Excellent. 1156 out of 2056 reviews" "
Rating 8 - Good. 473 out of 2056 reviews" "
Rating 6 - Okay. 206 out of 2056 reviews" "
Rating 4 - Poor. 114 out of 2056 reviews" "
Rating 2 - Terrible. 107 out of 2056 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the customer service
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in took over an hour. Elevators took forever to get on the line was huge. The walkfrom the elevator was unacceptable
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Very pleasant
Stayed 2 nights in Apr 2024

4/10 Poor

Jose

Traveled with family
Disliked: Staff & service
Parking is too expensive and there was. I shampoo or soap in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and extremely professional
Stayed 3 nights in Apr 2024

6/10 Okay

Kelly

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
The staff on the property had poor customer service. I was there for a basketball tournament and there was a long wait for check in. Not enough staff. When I was the next one up the person at the counter, decided to take a bathroom break. The food in the nearby areas is terrible and so is their customer service I have never been more disappointed in my life and could not wait to leave Baltimore, Maryland. Male African American bald bartender was serving drinks and it looked like he did not want to be there. I asked for jack and coke and he gave me Pepsi and jack. I asked for a lime several times. Asked him for 1 ice cube in my drink and he gave me several. At one point, the bar was open and no bartender there. I had to go to the 5th floor and that was also closed. Smh.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Salema

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice size pool, goes up to 7 feet. Hershey candy bars upon arrival. Restaurant in lobby. Parking was convenient. Great location. Will definitely return
Stayed 1 night in Apr 2024

10/10 Excellent

Lacy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 4 nights in Apr 2024

6/10 Okay

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! I am giving lower stars because although I had a room booked it was not available to get into until midnight and that was after several conversations with the manager at the front desk. I was told the issue was they did not have enough staff to clean the rooms so rooms were still being cleaned at midnight and therefore others who were waiting for a room ended up having to find another hotel at midnight
Stayed 1 night in Apr 2024

10/10 Excellent

LaVonia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything! The entire experience was superior! Thank you!
Stayed 1 night in Apr 2024

4/10 Poor

Almaz

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property is clean. However it took me 45 minutes to check in they only had two front desk clerks scheduled on a very busy day:( The bell men aren’t customer friendly at all! All they care about it their tips!!!
Stayed 1 night in Apr 2024

4/10 Poor

Huijing

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Ann

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Upon checkin we were told the Bell Hop would get our bags and he did not. He actually went to the car behind us. When we pulled up he did ask if we needed help and i said yes but I was going to check in and my husband who was driving would get the bags out. I checked in early and the room was not ready and the front desk staff (whom I won’t name bc I’m not like that even though he was rude) told me that we could leave our bags on the closet by the front and that he would call us when our room was ready. After a very hard few hours of being out and about (dealing with personal issues) we arrived back at the hotel to get our bags and key. The same employee wanted to argue with me about the fact our bags had been checked in and we had the check in tags. They had not give us any. In fact when I brought the bags in by myself (no help from the front bell hop). The employee told me just to leave them. Then argued with me when we picked up that he had given me red tags. Until he walked out and looked at our bags and realized there were no tags. I then told him that he also was supposed to call and let us know our room was ready. I which he said well maybe it isn’t. I responded that that it’s 6p and it should be. I did call him boo because just what I do and over and over again he told me his name!! I am not rude enough to mention that here bc that is just not me. The pool was gross. No towels. And they tee piled up dirty. We didn’t even have one for the kids to dry on. I have pics
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels we’ve stayed in Baltimore. The breakfast, especially the omelettes were delicious. The cleanliness and overall aura of the hotel was perfect.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the necessities. Inner Harbor events and amenities are right across the street.
Stayed 1 night in Apr 2024

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zarine

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2024

4/10 Poor

Kristen, Quinton

Traveled with family and small children
Liked: Staff & service
Noisy, unruly people at pool, shooting (17yo killed) on door step of the hotel. Staff was nice and attentive to issues that they could help with but overall the Harbor area seems no longer to be an area I am comfortable taking my kids.
Stayed 2 nights in Mar 2024

8/10 Good

Hope B

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our bathroom did not have soap or shampoo. There we a big roach in our bathroom. The parking was difficult to keep adding time for the car and more expensive than I was told.
Stayed 1 night in Apr 2024

8/10 Good

Preshaunt

Liked: Cleanliness, staff & service, property conditions & facilities
It'll be top tier if they offer breakfast. Everything else was great, the cleanliness and location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosalie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kayla

Business traveler, Traveled with partner
The beds were amazing
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Katiusca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the inner harbor area. We were close to many attractions including dining options. The room was spacious and clean. The pool was smaller than we anticipated. Overall, we enjoyed our stay.
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities
Fun!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerard

Liked: Cleanliness, staff & service, property conditions & facilities
This place was very clean with beautiful rooms. Staff was more than exceptional and the views were excellent. Hallways are a bit long getting to your room but well worth the walk.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth, Bristow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice view of the harbor. Lots of police and security present. Had a lot of motorcycle groups ride down the road doing wheelies and moving between traffic and I think the police came to encourage them to go elsewhere.
Stayed 1 night in Apr 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Phillip, Camas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this property. The location was convenient and I felt safe in a city I was visiting alone for the first time. Dining, entertainment, and shopping options in walking distance. The staff was friendly and helpful Big shout out and thank you to Derrick (Bellman/Valet) who was extremely nice and friendly. He helped me with storing my luggage for a few hours before my departure. If I visit Baltimore again in the future, will return to the Renaissance Baltimore Harborplace Hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

jacqueline

Traveled with family
Liked: Amenities
Beautiful
Stayed 2 nights in Apr 2024

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 1 night in Mar 2024

8/10 Good

Jamal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was convenient to my location.
Stayed 1 night in Apr 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carie

Liked: Cleanliness
Amazing city and Bay views from our room
Stayed 1 night in Apr 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Refrigerator wasn't working.
Stayed 1 night in Apr 2024

10/10 Excellent

lisandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great, Noah helped us at check in and he was kind and professional. The room was nice, but there were a few things we didn’t like: my husband can hear the noise coming from the room being close to the main road. We had no shampoo in the room. Coffee table only had enough ingredients for one person. The hotel looks nice and is overall a nice hotel. I wouldn’t mind coming back.
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great having the car charging available.
Stayed 2 nights in Apr 2024

6/10 Okay

antonio

Business traveler, Traveled with partner
Needs update
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kalila

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Did have to wait a couple of hours for a room.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check-in process was unfortunately one of the worst we've had. Not only were we not able to check-in 15 min prior to 4pm... Our room was not ready until 6:45pm! On top of that, our RESERVED 1 king size bed was taken.
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Short walk to inner harbor!
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very clean.
Stayed 1 night in Apr 2024

4/10 Poor

Samantha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks nice until you’re in your room. Very lightly clean. Paid 3x what we were told for food.
Stayed 1 night in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kelly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival the front desk staff was not very pleasant. I purchased a club level room which was supposed to include a lot of benefits. When we tried to go to the club lounge it was closed and not open. I called front desk and the woman was not very pleasant and she said she just found out it was closed!!!! She could not say why and told me to order breakfast from restaurant (which is a very limited menu) and they would credit me. I ended leaving the hotel the next day and not staying my entire four nights. In the morning after we moved hotels we found out a 17 year old boy was shot dead right out in front of the hotel. There were very big groups of kids hanging around which was a little nerve wracking. Would not stay there again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela avery

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024