Ratings based on 652 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from baltimore, md

Decent for price-bare bones hotel

Posted Sep 22, 2017
Booked this trip for a last minute get away with my S/O. The location was perfect to the inner harbor, and a short distance from plenty of things to do. The staff was extremely helpful and so friendly- they redeemed the stay for sure. A huge issue and complaint was the construction outside. They are building a stones throw away from the hotel and began work at about 7am. It was hard to relax let alone get any rest with the sound of beeping and construction trucks/cranes. The hotel itself was quiet- we barely saw another person but they really should warn you upon booking about the construction or perhaps not book guests on that side of the hotel if possible. Again, not the hotels fault about what is happening outside, but we were not expecting that when we got there. We also ordered room service at 9pm and unfortunately hours went by with no response after the order was placed. Ordered a pizza from Domimos in the mean time that arrived before our hotel food. (We're talking 3 hours we waited for a sandwich.) Other than that the hotel served its purpose but it's definitely suited for going out and not for having a cozy lazy night in.
Comment from Hotel Management
Sep 24, 2017 by Steve, Hotel Management
Thank you for staying with us recently at Royal Sonesta Harbor Court Baltimore. The hotel has been at full capacity all but a few nights in the month of September; because there are no guestrooms across the hall from one another, noise does not travel between our guestrooms and the hotel feels quiet and peaceful when we are sold out. I'm glad that you enjoyed our ideal Inner Harbor location, just steps from an exciting array of shops, restaurants, and attractions. I apologize that the construction taking place 1.5 blocks north of the hotel disturbed you early in the morning. We are excited that a 48-story luxury apartment building with ground-floor retail ad a restaurant will be located so close to our hotel, as our guests will certainly benefit. There's no excuse for your In-Room Dining order taking more than 30-45 minutes and I hope our staff took care of the issue to your satisfaction. I hope you'll give us another try the next time you visit Charm City!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect View!

Posted Sep 13, 2017
This suite was perfect & elegant providing a beautiful view! Staff were courteous, parking was convenient & the spacious room was spotless.
Comment from Hotel Management
Sep 13, 2017 by Steve, Hotel Management
Thank you for letting us know about your terrific experience while staying with us recently at Royal Sonesta Harbor Court Baltimore! Our Premier Suites are spacious (700 square feet), and each features breathtaking views of the Inner Harbor via two floor-to-ceiling bay windows. Each suite bathroom features a huge soaking tub, separate shower, and double vanity with HDTV built into the vanity mirror. I'm glad that our wonderful team took great care of you--on behalf of all of us, I hope you'll come back and stay with us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Not what I expected. The staff was nice but this hotel needs some renovation.
Comment from Hotel Management
Sep 10, 2017 by Steve, Hotel Management
Thank you for sharing your feedback about your recent stay with us. I'm a bit confounded by your feedback, as we recently completed an $11 million renovation of our guestrooms, guestroom corridors, and public space. Our guestrooms are the largest in the Inner Harbor area, and feature modern furnishings and amenities. Perhaps you are referring to the classic look of the hotel courtyard and lobby, which are intentionally designed to remind travelers of a turn-of-the-century English manor home. I'm glad that you found our team to be friendly, and I wish we could have done more to make you more pleased with your visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from phila

Nice hotel across from main attractions

Posted Sep 9, 2017
Great front desk staff friendly and accommodating some issues with floor staff in pool area not very welcoming
Comment from Hotel Management
Sep 10, 2017 by Steve, Hotel Management
Xavier, thank you for your stay with us at Royal Sonesta Harbor Court Baltimore. I'm glad that you enjoyed the hotel's iconic Inner Harbor location right across the street from the many shops, restaurants, and attractions, along with the friendly, helpful service from our Front Desk team. I apologize for the poor service at the pool--there are no attendants on duty there, so perhaps you are referring to the maintenance team that treats the pool, and I will share your comments with the team as a reminder that their smiles and friendly demeanor is noticed when absent. We hope to host you again soon in Charm City!
1 out of 5
by A verified traveler from Akron, Ohio

Management staff was rude and unprofessional.

Posted Sep 6, 2017
My wife and I have been travelling together for over 35 years and this was the most unprofessional and rude management staff we have ever encountered. We terminated our stay early to avoid this unpleasantness despite incurring additional flight costs to do so. It was money well spent. Beware--Never book this hotel.
Comment from Hotel Management
Sep 8, 2017 by Steve, Hotel Management
Richard, I certainly apologize for the poor service experience you've described. I wish I was at the hotel at the time this occurred so that I could have spoken with you in person and made things right. A quick look at the other guest reviews demonstrates that we are renowned for our service levels, and I am sorry we let you down.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coral Springs, Florida

Very nicely located

Posted Sep 2, 2017
The location to the Inner Harbor, local transportation, attractions, Penn Station for access to Washington DC and the staff was amazing!
Comment from Hotel Management
Sep 3, 2017 by Steve, Hotel Management
Reginald, I'm pleased that you enjoyed your stay with us recently at Royal Sonesta Harbor Court Baltimore! I'm delighted that the hotel's iconic Inner Harbor location set the tone for a great stay. Our property is right across the street from an amazing array of shops, restaurants, and fun attractions including the Maryland Science Center and National Aquarium. The water taxi system, free Charm City Circulator bus system, light rail, Metro subway system, and MARC Camden Station are all within easy walking distance from the hotel and provide transportation to reach other Charm City neighborhoods and beyond. Penn Station is located 1.5 miles to our north to reach Washington, Philadelphia, New York, and Boston. We certainly hope to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore

Nice

Posted Sep 1, 2017
I got a lot of rest and I had a great experience the staff was great and room was very clean
Comment from Hotel Management
Sep 2, 2017 by Steve, Hotel Management
James, we're happy to read about your great experience while staying with us recently at Royal Sonesta Harbor Court Baltimore! We're especially proud that our terrific team made such a great impression by executing such flawless and friendly service. On behalf of the entire team, I invite you to return soon and stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Great view from the room to the harbor. Conveniently located near all - food, activities
Comment from Hotel Management
Sep 1, 2017 by Steve, Hotel Management
We're glad to read about your excellent experience while staying with us at Royal Sonesta Harbor Court Baltimore! Guests who choose a harborview guestroom are always delighted with the breathtaking views. And because we are right across the street from the waterfront, that means our guests are just steps from all of the great things to see and do along the banks of the waterfront. I hope you'll be joining us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Across the street from Inner Harbor.

Posted Aug 30, 2017
Pros: Location.
Location: The hotel is across the street from the Inner Harbor. Take water taxis to Fort McHenry. Historic ships of Baltimore. Walk to Lexington Market.
The location is good. An okay hotel, nothing special. Booked a room with Inner Harbor view, room had 3/4 of a view, but not a full view which is what I had expected. The staff was friendly.
Comment from Hotel Management
Sep 1, 2017 by Steve, Hotel Management
Sue, I'm glad you enjoyed the hotel's iconic location, right across the street from the shops, restaurants, and attractions that line the banks of the Inner Harbor. And I'm pleased that you enjoyed friendly, helpful service from our excellent team. Our harborview guestrooms each have a full-on view of the Inner Harbor, so I'm confounded by your remark that the guestroom a partial view of the water. I hope you'll consider staying with us again the next time you visit Charm City!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful Hotel

Posted Aug 29, 2017
Perfectly located on the inner harbor. Great restaurant also.
Comment from Hotel Management
Aug 31, 2017 by Steve, Hotel Management
Shannon, thank you for staying with us recently at Royal Sonesta Harbor Court Baltimore! I'm glad that you had a wonderful time, and enjoyed our iconic Inner Harbor location right across the street from an exciting array of shops, restaurants, and attractions. Thank you for sharing your feedback about the delicious food at Explorer's as well! I hope that you'll be staying with us again soon!