Ratings based on 1,212 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from mid

Nice hotel in center !

Posted Aug 4, 2017
This is my second time it was as que i used to remember excelent !!!!
Comment from Hotel Management
Aug 7, 2017 by Ambassador, Hotel Management
Dear Ingrid, Thank you for choosing the Ambassador Hotel again for your recent trip to Vienna. We appreciate your kind feedback and look forward to welcoming you back. Kind regards, Ambassador Hotel Vienna
4 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous Traditional Hotel

Posted Jul 19, 2017
Great location, rooms, staff and most everything else. Would definitely stay here again if we were in a room with good wifi reception - the wifi did not work in our room, which was very inconvenient as my husband had to work for a few hours each day. Other than that, wonderful place!
Comment from Hotel Management
Jul 21, 2017 by Ambassador, Hotel Management
Dear guest, Many thanks for posting a review about your stay at the Ambassador Hotel Vienna. It is wonderful to hear that you and your husband did enjoy your time with us and that you would consider staying with us again. Your feedback regarding the speed of the free WiFi is very helpful and will be shared with the responsible technician. We look forward to welcoming you back before long. Kind regards Ambassador Hotel Vienna
3 out of 5
by A verified traveler from Belgium

Nice hotel close to the center

Posted Jul 13, 2017
The location was the best, the room was spacious but old dated.. We were there in the summer, so it was very hot, and the airco in the room was fine, but all over the hotel was without airco.. the feeling in the hotel wasnt so good.. we had only 1 key to the room, we couldnt get more, because it was a key, not a card.. I was charged 5 € for boiling water for the baby to prepare food! There is no coffeemachine or thee machine in the room.. I was really disappointed! sorry, it is not a 5 star hotel..
Comment from Hotel Management
Jul 21, 2017 by Ambassador, Hotel Management
Dear Guy, Thank you for choosing the Ambassador Hotel Vienna and sharing your thoughts with us. We are sad to learn about your disappointment and regret that your stay was not as expected. We strive to provide excellent service and quality and your feedback is highly valuable to us. It would be a great pleasure to have you as our guest again someday. Kind regards Ambassador Hotel Vienna
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Long week end with my wife and son. Very good hotel with excelent location at the center of Viena
Comment from Hotel Management
May 30, 2017 by Ambassador, Hotel Management
Dear oabko, Thank you for sharing your impressions on Expedia. We are pleased to read that we could meet your expectations and that you and your family had a great time with us at the Ambassador Hotel Vienna. If your travel plans bring you back to the city, we would be delighted to have you as our guests again. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Close to inner city attractions

Posted May 27, 2017
Pros: Clean spacious rooms, lovely breakfast
Location: Near st Stephens cathedral
Excellent hotel, close to inner city and transport
Comment from Hotel Management
May 30, 2017 by Ambassador, Hotel Management
Dear Jane, Thank you for posting a review about your stay at the Ambassador Hotel Vienna. Reading your kind feedback certainly makes us very happy. We are glad that you had an excellent stay and could enjoy our central location close to St. Stephen's Cathedral. We look forward to welcoming you back before long. Kind regards Ambassador Hotel Vienna
3 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, California

Great Location in the center of Vienna

Posted May 27, 2017
Pros: Great Location in the center of Vienna
Cons: Reception Area - Phone Service for the Hotel Guests
Location: Again Great Central Location Near the Opera & Shopping
Room Not Ready at Check In No towels in Bathroom Unable to Reach Reception Desk When Needed - Phone Kept Ringing But No Answer
Comment from Hotel Management
May 30, 2017 by Ambassador, Hotel Management
Dear Vicki, Thank you for commenting on your stay at the Ambassador Hotel Vienna. We are very sorry to read about your experiences and sincerely apologize for the waiting times when calling our front desk as well as the missing towels in your room. These events do not at all represent our service standards. Your feedback is very valuable to us and we will do our best to prevent such situations in the future. We sincerely hope to get the chance to welcome you back as our guest someday. Kind regards Ambassador Hotel Vienna
3 out of 5
by A verified traveler

Improve check in process

Posted May 15, 2017 on Hotels
No concept of customer service at the front desk.
Comment from Hotel Management
May 31, 2017 by Ambassador, Hotel Management
Dear guest, Thank you for commenting on your stay at the Ambassador Hotel Vienna. We are very sorry to hear that you were not satisfied with the provided service at our front desk. Your feedback is very valuable to us and please rest assured that our staff will be trained accordingly. We hope you will keep your time with us in good memory though and would be pleased to have you as our guest again. Kind regards Ambassador Hotel Vienna
5 out of 5
by Charles

Posted May 4, 2017 on Hotels
we were extremely satisfied with our stay at the Ambassador in every way!
Comment from Hotel Management
May 8, 2017 by Ambassador, Hotel Management
Dear Charles, Thank you for sharing this wonderful feedback on Hotels.com. We are more than happy that you were satisfied with your stay at the Ambassador Hotel Vienna and appreciate your kind words. We look forward to serving you again when your travel plans bring you back to Vienna. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, Colorado

splendid stay

Posted Apr 30, 2017
This hotel was great. It's centrally located in the old city, and easy walk to the airport train, metro, shops and historical sites. The room was comfortable, quiet, bright with big windows, and spacious. I really enjoyed my time there and
Comment from Hotel Management
May 2, 2017 by Ambassador, Hotel Management
Dear Mark, Thank you for choosing the Ambassador Hotel Vienna and writing such a great review. We are more than happy that you enjoyed your time with us and that our central location was convenient for your travel plans. We look forward to welcoming you again on the occasion of your next journey to Vienna. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Beautiful hotel in the middle of the Innerstadt

Posted Mar 18, 2017 on Orbitz
Pros: location
Cons: if you can't ban smoking in the lobby, put an air filter or exhaust in somewhere
Location: St. Stephan's Alberti Museum, Hofburg palace, Alberti Museum, Opera House, EVERYTHING!
Hotel is in the middle of Vienna, with front door accessible to cars, and back entrance opening onto a pedestrian thoroughfare loaded with stores. Our room faced this pedestrian way; people can be loud in the late hours of the evening and the city is doing some major renovations with work starting before 7 a.m. Beautiful bar/lounge area but lots of smokers and the lobby is open up to the third floor so the smell permeates the first few floors. Fabulous staff, very large room, immaculately clean, comfortable furniture. You can walk to almost everything from here. I would stay here again in a heart-beat.