Ratings based on 782 Verified Reviews

4.1 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
Nice and clean hotel, staff are very friendly and helpful, but property is old and not as comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good and basic stay

Posted Dec 25, 2017
Good stay, clean, about 7 mins walk to metro. Ms Lorraine at the counter was extremely helpful and friendly, provided us useful information.
Comment from Hotel Management
Jan 6, 2018 by martina , Hotel Management
Thank s for that great feedback. Have a happy 2018 and all the best martina richard
4 out of 5
Recommended
for Couples
by A verified traveler from London

Good value for money in central location

Posted Dec 6, 2017
Pros: Excellent value for money. Very helpful and friendly staff. Gym and sauna included were a nice surprise.
Cons: Kitchen could be better equipped, and guests shouldn't have to worry about the grill setting off the fire alarms.
Location: Very central. Tram stop outside, metro stations 5 mins walk (Schwedenplatz, Stubentor), city centre 10 mins walk. Very convenient for everything!
Welcomed by friendly and helpful staff. Room (superior studio) was fairly basic but perfectly fine. A bit tired around the edges, but perfectly comfortable and spacious for two. Slightly disappointed that the kitchen didn't have an oven, and the dire warnings of how sensitive the smoke alarms are to the grill and the charges for fire brigade call outs did put us off using the kitchen for much of anything.
Comment from Hotel Management
Jan 6, 2018 by Martina , Hotel Management
Dear guest, thank you for your detailed feedback. This helps us to improve our service. Have a great 2018. All the best Martina Richard
4 out of 5
by A verified traveler

Autumn family trip

Posted Oct 20, 2017 on Hotels
Stayed here for 4 nights with out toddler while in Vienna. Very conveniently located apartment hotel with trams 1 & 2 stopping right outside of the property. Unit was very clean and came equipped with dish soap and kitchen utensils for simple cooking. Lorraine was amazing with our evening check-in but the lady at the front desk upon check-out was terrible. We were ignored while she serviced the Austrian gentleman in front of us then upon reaching the counter was told that the two Austrian ladies who arrived AFTER us was actually next to be serviced. When we tried to clarify, she simply stated "I don't believe that". We loved the city but unfortunately felt discriminated upon departure. Knowing a little German definitely goes a long way.
Comment from Hotel Management
Nov 15, 2017
Dear guests, Thank you for your very helpful feedback, which is always greatly appreciated by our Company. I am Lorraine and I would like to personally thank you for your very lovely compliment. I am glad that you enjoyed your stay with us and we are looking forward to hopefully seeing you in beautiful Vienna again in the future. Best regards Lorraine Kohn
4 out of 5
Recommended
for Couples
by A verified traveler from Shrewsbury

Great Hotel, good location

Posted Oct 4, 2017
Pros: Clean and tidy room.
Cons: A slightly bigger room
Location: Near to underground station, walkable to all the city historical sites and a short walk to some great bars and restaurants.
Fifteen minute walk from the airport train station and 15 minutes walk to the city centre.
Comment from Hotel Management
Nov 15, 2017 by Beckjan Touraev, Reservation, Hotel Management
Dear Mr. Mark, Thank you very much for your feedback. We are glad that you liked your stay in our hotel. Regarding the bigger room - we have Superior Studios available for a small extra charge and they have a wonderful view. Maybe you try it out next time while staying in Vienna? :) We hope you enjoyed your stay in Vienna and arrived safely home. Best regards, Beckjan Touraev Reservation
4 out of 5
Recommended
for Everyone
by A verified traveler from Brinxville, Ny

Very nice accomodation

Posted Sep 11, 2017
Very nice hotel, spacious accomodation, clean room, well equiped kitchen and great location, close to a major transportation hub for subway and tram in the Inner Stadt. The only glitch is the hallway carpet, it needs serious cleaning if not replacement. I would definitely recomend it.
Comment from Hotel Management
Sep 18, 2017 by Leila S. - Assistant Deputy Manager, Hotel Management
Dear Hendy! Many thanks, for taking the time to share your feedback through the Expedia Webiste. I am pleased to read, that our accommodation and its facilities have been to your liking! Regarding your comment to the hallway carpets, I want to kindly add that the replacement of the carpets is already our planned project for the winter season :-) We are looking forward to welcome you back again at the Adagio Vienna City Hotel, possibly soon! Sincerely,
4 out of 5
by aarushi

Posted Aug 31, 2017 on Hotels
While booking our main concern was the location and the hotel is at a very convenient location. We recommend this hotel as its proximity to the station and the city centre is very good. Only Issue was that they do not provide cleaning service like hotels, so if you have a thing for clean hotel rooms this is not the place. Otherwise the staff is friendly and its a good place to stay.
Comment from Hotel Management
Sep 4, 2017
Dear Aarushi! We thank you for your kind and honest feedback, regarding your experiences at the Adagio Vienna City Aparthotel. I am especially glad to read that you've been pleased by the service of our friendly team! Also that our hotel location could convince you, with your concerns in the beginning. :-) We would be happy to host you again at the Adagio accommodation, should your travels bring you back to Vienna! Kind regards, Leila S. Assistant Deputy Manager
5 out of 5
by Julia

Posted Aug 29, 2017 on Hotels
Comment from Hotel Management
Sep 4, 2017
Dear Julia! The Adagio Vienna City Aparthotel Team wants to thank you for this excellent rating, due to your stay with us! Should your travels bring your back to Vienna someday, we would be satisfied to welcome you back again. Kind regards, Leila S. Assistant Deputy Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

Great location in Vienna

Posted Aug 23, 2017
We enjoined staying at this hotel, which is conveniently located in the old city, close to most attractions by foot. The rooms were nice and very clean.
Comment from Hotel Management
Aug 27, 2017 by Leila S. - Assistant Manager, Hotel Management
Dear Yaffa! We thank you for your nice feedback and excellent rating, due to your stay with us at the Aparthotel Adagio Vienna City. I guess you had enough time to see every beautiful corner of Vienna, as our accommodation is central located? :-) Should your travels bring you back to Vienna, it would be a pleasure to welcome you back again! Kind regards
3 out of 5
by A verified traveler

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017
Dear Guest! Thank you for taking the time to leave us a feedback, due to your stay at our accommodation. Of course we are not pleased with the rating of 3 from 5 stars. Should you have any improvement suggestions, we would be glad if you would get in touch with us so we could increase our performance further :-) We are looking forward to have the opportunity to welcome you back again at the Aparthotel Adagio Vienna, in the future. Kind regards Leila Sarkinovic Assistant Manager