Ratings based on 1,920 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Close to Museums, Restaurants

Posted Sep 14, 2017
I loved this hotel. Took D tram Rathause Strasde and walked two blocks. It was so close to the Ring so we did a Ringtram Ride and then walked it. Went to Opera House and Art Musrums. Fabulous!
Comment from Hotel Management
Sep 14, 2017 by Julia Frey, Administrative Assistant, Hotel Management
Dear Dee, many thanks for your great feedback and for talking time to write us this. We are very happy that you enjoyed your stay as well as the famous location in the old town around the Ringstraße. We are looking forward welcoming you soon. Kind regards and all the best, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina, USA, and Finland

Excellent Staff

Posted Jul 30, 2017
The staff at this hotel was outstanding, very professional, helpful and friendly. We especially enjoyed interacting with the breakfast buffet crew and the front desk staff.
Comment from Hotel Management
Aug 1, 2017 by Julia Frey, Administrative Assistant, Hotel Management
Dear Mike, many thanks for your feedback for our Hotel Rathauspark. We are glad that you enjoyed your stay with us and everything was fine. We hope to see you soon in our hotel. All the best! Kind regards from Vienna, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very close to walking to monuments

Posted Jul 22, 2017
Great location! Very close to local monuments and points of interest. Hotel staff were excellent!
Comment from Hotel Management
Jul 25, 2017 by Julia Frey, Administrative Assistant, Hotel Management
Dear Guest, thank you so much for taking your time writing your great review after your stay at our Hotel Rathauspark. It is nice to read that you had a wonderful time here with us. We are looking forward to welcoming you soon. Kind regards from Vienna, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark
2 out of 5
by A verified traveler

Hotel itself was nice and in a good location.

Posted Jul 7, 2017
Be wary of your belongings. We unfortunately left some personal belongings in the room when checking out and when hotel staff were asked about it that afternoon via email, they advised house keeping found nothing in the room.
Comment from Hotel Management
Jul 11, 2017 by Bettina Nitsche, Hotel Management
Dear guest, we are totally sorry to read your message here. It would be helpful to know your detail (arrival/departure, name, lost item) to check it again with our team. We kindly ask you to contact us again directly, because we are very interested in finding a solution for your request. Thank you for staying with us and kindest regards, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark
2 out of 5
by A verified traveler from london

Good location but very basic.

Posted May 2, 2017
Hotel room and facilities were much more basic than expected for a 4 star hotel. No irons in room due to health and safety which I found unusual. Needs modernising and regrading to 3 star. Positive location in walking distance to main attractions.
Comment from Hotel Management
May 7, 2017 by Bettina , Hotel Management
Dear Katie, thank you for your feedback.We are grateful for every information and also sorry, you find your room and the offered facilities not as expected. Unfortunately the law postion in Austria for Hotels is very strict especially concerning the ironing in the room. We always try to find good options for our guest and organised a special rooom for ironing on the 3rd floor. We offer different room types and try to find the best decision for each guest. In any way we would appreciate to welcome you again in Vienna and with us. Kind regards, Bettina Nitsche, Quality Supervisor for the Team of Hotel Rathauspark
5 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

Nice location and kind good staff !

Posted May 2, 2017
First of all, location was so nice, I could get trams, buses, metro very easily. And very quiet safety. Staff are very nice and kind. I want to come back this hotel when I will come Vienna next time.
Comment from Hotel Management
May 5, 2017 by Bettina, Hotel Management
Dear Guest, many, many thanks for your time and the good feedback for us. We are very happy and proud of our Team and daily work. Hopefully we may welcome you with us again soon. Kindest regards from Vienna, Bettina Nitsche, Quality Supervisor, for the Team of Hotel Rathauspark,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 8, 2017
This is a fine hotel, very suitable for its location. The main problem is that the triple room was tiny, and really warm (air con not available yet). But the staff were very friendly and the little cafe services were great. We didn't spend too much time in the room - if we had, this would have been a problem.
Comment from Hotel Management
May 5, 2017 by Bettina, Hotel Management
Dear Guest, many thanks for your Information. We are very happy you liked your stay in Vienna and with us. All details are helpful to improve our service. We are already informed concerning the room situation for three guest and have made some changes to find a good solution. Maybe we have the chance to welcome you again with us. Best regards, Bettina Nitsche, Quality Supervisor, for the Team of Hotel Rathauspark
5 out of 5
Recommended
for Everyone
by A verified traveler from notttingham , UK

Austria trend recommended

Posted Mar 2, 2017
Beautiful hotel , wonderful staff great prices . Would definitely stay here again .
Comment from Hotel Management
Mar 14, 2017 by Bettina , Hotel Management
Dear Darryl, thank you for choosing our Hotel Rathauspark for your stay in Vienna. It was a great pleasure for us having you as our guest. However we hope to welcome you soon again as our guest and till then we wish you all the best! Kind regards from Vienna, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Nice hotel

Posted Mar 2, 2017
Close to subway station and beautiful ice rink in winter, beautiful rooms and friendly staff! Only disappointment was how expensive breakfast was, 16 euro compared to 10 at most places
Comment from Hotel Management
Mar 14, 2017 by Bettina, Hotel Management
Dear Sam & Emily, thank you for taking time sharing your experiences after your stay at our Hotel Rathauspark. We were delighted to read that you were absolutely satisfied with the location of the hotel with your room. We hope to welcome you soon again as our guest and wish you all the best! Kind regards from Vienna, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel

Posted Feb 15, 2017
Very clean and friendly place , they really looked after us. Beautiful place very close to Vienna ice dream , like 5 mins away . Would definitely return wonderful time !
Comment from Hotel Management
Feb 21, 2017 by Bettina Nitsche, Quality Supervisor, Hotel Management
Dear Guest, thank you for your great review! We are glad that you enjoyed your stay in Vienna and take a lot of great impressions back home. We hope you will be our guest again during your next visit in Vienna! Kind regards, Bettina Nitsche, Quality Supervisor, for the team of Austria Trend Hotel Rathauspark