Ratings based on 409 Verified Reviews

3.6 out of 5
76% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Avoid the single rooms - very noisy

Posted Mar 28, 2017
My room was literally 3 meters from the reception desk and the breakfast room, which meant I could not fall asleep before midnight, and they woke me up at 5.30am. That's the worse room I have ever stayed in.
1 out of 5
by A verified traveler

Posted Jan 4, 2017 on Hotels
No natural light. Cave more than a room. Old classy furniture but just a place to sleep really. Good breakfast.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Best regardes,
5 out of 5
by Lauren

Great location and great on a budget

Posted Jan 2, 2017 on Hotels
Check in was quick and easy. The room was clean and comfortable. The city center was withing easy walking distance for sight seeing and the train was less than a 10 minute walk so getting to and from the airport was easy and cost less than 3 Euro per person each way. The coffee machine on our floor wasn't working, but the one on the floor below did so it wasn't a problem. Breakfast was a great assortment of breads, fruits, yogurts, cheese, meat and and even had hot eggs and sausage. It was a great place to stay and I'd highly recommend it!
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Mrs. Lauren, many thanks for your feedback. We are trying our best to make our guests happy. We hope that we will see you soon again. Best regards, Best Western Hotel Pension Arenberg.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Good spot for visiting historic Vienna

Posted Aug 30, 2016
Pros: the room, very stylish, breakfast, and location
Cons: There were some dead plants and some doors were really heavy
We enjoyed a very nice and large room, excellent beds and excellent breakfast. the hotel is close to the old center, metro station and Prater. HIghly recommended.
Comment from Hotel Management
Sep 2, 2016 by Rezeption, Hotel Management
Dear Madam/Sir Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rezeption Nika Malgaj BEST WESTERN Hotel Pension Arenberg****
4 out of 5
by Philip from Sevenoaks England

Great place to stay for a few days as a tourist

Posted Jun 16, 2016 on Hotels
Very well located and great value hotel. Breakfast was one of the best seen, with great selection including plenty of fruit. Space is tight in the hotel, but adequate assuming you're here to see Vienna not the inside of a hotel. Room was very comfortable and great view, as well as being quiet. Trams run just outside the hotel, and the Stephansdom is about 10 mins pleasant walk away. Only very minor criticisms were patchy wifi (but overall good enough), poor TV program selection (but who cares?), and shower was tricky to get to right temperature. I'd recommend this hotel.
Comment from Hotel Management
Jul 1, 2016 by Reception Nika, Hotel Management
Dear Madame/Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nika Malgaj Rezeption BEST WESTERN Hotel Pension Arenberg****
5 out of 5
Recommended
for Everyone
by A verified traveler

Viennese fairytale

Posted May 10, 2016
Pros: friendly and helpful staff, amazing, very healthy breakfast
The room was like in a palace, clean and comfortable, very cozy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2016
great location, grand room, slightly quirky feel to the hotel. Best breakfast buffet ever!
Comment from Hotel Management
Jul 3, 2016 by BEST WESTERN Hotel Pension Arenberg, Hotel Management
Dear Madame/Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nika Malgaj Rezeption BEST WESTERN Hotel Pension Arenberg****
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel walking distance to attraction

Posted May 3, 2016
Good location and great breakfast. Great value. Will recommand. Hotel is located on 2nd and 3rd floor of a corner building.
Comment from Hotel Management
Jul 3, 2016 by Reception, Hotel Management
Dear Madame/Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nika Malgaj Rezeption BEST WESTERN Hotel Pension Arenberg****
3 out of 5
by A verified traveler

Mid range character hotel in a good location.

Posted Apr 27, 2016 on Hotels
Great location, great buffet breakfast. Great character hotel Room and bathroom a bit small. Room not services one day out of the 3.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2016
Will recomend Near city center Friendly staff Nice breakfast