Ratings based on 1,035 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by jason

This traveler left a rating score only Posted Aug 19, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Excellent Location

Posted Aug 18, 2017
Perfect location for seeing the sites in the area of the old city. Very friendly and helpful staff. Great breakfast included. The restaurant of this hotel and the one across the street have excellent food and we enjoyed sitting outside on this quiet street. Highly recommend this hotel.
4 out of 5
by A verified traveler

Wonderful hotel, just watch ALL of your charges.

Posted Aug 15, 2017 on Hotels
Lovely hotel, in a great section of Vienna. Good service as well. No tea kettle in the room but my husband would go to the restaurant kitchen, and they would give him hot water, and tea cups. The restaurant was wonderful and we ate there several times. Good food, and service. Our only concern was we and our friends were charged €5.00 per basket of bread one night...we were never told it wasn't complimentary. We understand that at times in Vienna you pay for bread, and had warned our friends ahead of time. But this night we forgot and assumed it was included and it was not. Our friends bill was €10.00 for bread!!! We decided to eat in the restaurant again the next night, again we were served bread, and asked for more. We told this nights server that we would pay the price on two separate tickets. He looked st us dumbfounded and said to us, "there is no charge for bread!" So we were ripped off apparently the one night. We were leaving early the next day and forgot to confront this issue because, our friends had a load of clothes laundered during our stay, upon checkout, they were charged €196.00 for this!!!! Can you imagine their horror? So, never have your laundry done there. Other than these two issues, our stay was fantastic.
4 out of 5
by John

Very convenient location

Posted Aug 1, 2017 on Hotels
Close to the major mall, restaurants and all the key tourist attractions.
Comment from Hotel Management
Aug 4, 2017
Dear Mr John, thank you for your kind feedback. Best regards, Graben Hotel team
5 out of 5
by katherine

Perfect place to stay

Posted Jul 27, 2017 on Hotels
The Graben hotel is a thoroughly comfortable, updated classic Vienna hotel. The rooms are spectacularly clean, the hot water is plentiful, the wireless streams without pause, and the beds are very good (my single was almost a US double sized). Modern lift and air-conditioning, and still windows that OPEN!!! The breakfast buffet was fantastic. My single room was small, under the building eaves, but it was bright, welcoming, and quiet. But the gem in this hotel (still owned by a family chain) is the staff: attentive, caring, willing to go the lengths it takes to help out with what you need and want. Add to this a location right off the Graben shopping district, with a historic cafe (Hawelka) right across the street, THE place for finger sandwiches (Trzesniewski) right next door, and St. Stephen's Cathedral just a short way around the corner, you couldn't do better.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tally

Excellent location - small old fashioned rooms

Posted Jul 22, 2017
Excellent location just off Stephansplatz, friendly, helpful staff and good breakfast. Rooms and beds are dated and very small, not really adequate for two people. A/C stops cooling when outside temperature reaches a preset temperature and rooms do not have cross ventilation, making them uncomfortable on summer nights. Beds have duvets, but no top sheet so it's duvets or nothing - too warm or too cold in the summer. Given Vienna's excellent public transport system I'd opt for a hotel not in the touristy center.
5 out of 5
by Vivian

This traveler left a rating score only Posted Jul 20, 2017 on Hotels
4 out of 5
by GULRU

Wonderfullhotel, perfect location, great staff

Posted Jul 17, 2017 on Hotels
the only thing that I can complain is the water problem on the 7th floor. During a shower of 10 minutes, I got burnt 3 times and frozen 3 times due to the old water pipe system of the hotel. On the other side, the staff was wonderful as well as the location of the property. The breakfast was good. The size of the single room is very good compared to the european hotel single rooms. I would stay again but if the water problem is solved
Comment from Hotel Management
Jul 21, 2017
Dear guest, thank you for your kind comment - especially about our staff. Your comments will be passed on to all members of staff who are all working very hard to provide our guest a “home from home”. We are also happy to hear that you have enjoyed your breakfast. With regards to the water problem we would like apologize for the inconvience caused. Please rest assured that our technician team has been informed about this issue and also have solved the problem. We would be very happy to welcome you back to our Graben Hotel. Kind regards Olivia Winkler & the Graben Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

High quality hotel at a reasonable price

Posted Jul 17, 2017
The hotel was very nice. The rooms and bathrooms were very spacious and clean. All the staff was very nice. The only problem was that we could hear some noise from the restaurant. Fortunately, I had ear plugs that helped.
Comment from Hotel Management
Jul 21, 2017 by Graben Hotel Team, Hotel Management
Dear guest. Thank you for your kind comment. We are happy to hear that you have enjoyed your stay at the Graben Hotel. With regards to the noise from the restaurant: For your next stay we are happy to allocate you a room facing to the courtyard.
4 out of 5
by Jaime

Perfect location

Posted Jul 10, 2017 on Hotels
Amazing location 2 blocks from St Stephen. Old but comfortable Great breakfast
Comment from Hotel Management
Jul 14, 2017
Thank you