Ratings based on 1,255 Verified Reviews

4.8 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Very nice hotel in a good location.

Posted Aug 20, 2017
Hotel is very clean and in a good location. Breakfast was included with our stay and had a great selection which varied each day. Staff of the hotel is very friendly and helpful. If you want a hotel in the center of the city and walking distance to the most tourist cites, select this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

In the heart of Vienna

Posted Aug 8, 2017
Pros: Modern. Helpful friendly staff. Great breakfast. Close to all major sites and right on the U-Bahn.
This was our second stay at the hotel. When we checked in our first room had a cigarette smell and they immediately moved us to a second room. It was perfect. We were traveling with friends and they were delighted with their room as well. I will return to this facility.
Comment from Hotel Management
Aug 8, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for your feedback and taking the time to write this review. We are delighted to hear that everything turned out well and that you and your friends have had a wonderful time while staying with us in the heart of Vienna. We truly hope we'll be able to welcome you soon again and remain, With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stephansdom at your fingertips

Posted Aug 2, 2017
Location: Get a table at Wein & Co on the same street - you'll eat well and have excellent wine recommendations from their staff.
Location is second to none, full view of Stephansdom from your room and as you have breakfast. Staff are super friendly and helpful - got cabs booked very easily, and a memorable dinner reservation at the White Chimneysweep, which is an excellent intro to Austrian cuisine.
Comment from Hotel Management
Aug 3, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for your lovely feedback and taking the time to write this review. We are delighted to read that everything was to your fullest satisfaction and that you did not only enjoy our most central location but also our personalized service with individual recommendations, etc. We hope to have the pleasure of welcoming you back again very soon. With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Well situated in the centre of Vienna

Posted Aug 1, 2017
We had a very pleasant stay in the hotel. Vienna proved to be a delightful city and would be very happy to retyrn.
Comment from Hotel Management
Aug 1, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for your lovely feedback - we are delighted to hear that you have had a wonderful stay with us and a fantastic time in Vienna. We hope to be able to welcome you soon again and remain, With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Kent, United Kingdom

Excellent hotel in City Centre

Posted Jul 30, 2017
Pros: the cleanliness
Cons: They have everything in hand to deal with all clients needs
Location: City centre, walking distance to a lot of attractions, museums and galleries, and also the Vienna City tour Good bars and restaurants nearby.
We chose this hotel for the location, and was not disappointed, it was opposite the cathedral. Our room and hotel was spotlessly clean, in fact one of the cleanest hotels we have stayed in for a while. The hotel staff were very helpful. Breakfast was a delight with a good choice of cold/hot buffet and champagne if you wanted it. Everything was well presented and fresh. If we were to visit Vienna again we would certainly choose this hotel. Thank you to all the staff who worked so hard to make our stay a pleasant one.
Comment from Hotel Management
Aug 1, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you so much for your lovely feedback about your recent stay with us. Individual and personalized guest service is our highest priority, therefore we are very glad to hear that you thoroughly enjoyed your stay and that everything was to your fullest satisfaction. It would be our pleasure to welcome you very soon again at Vienna's most central - Hotel am Stephansplatz. With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

priceless

Posted Jul 25, 2017
Pros: everything; nothing fell short
Cons: earlier breakfast...start at 6:00 am
Location: 1514 brewing company
Top hotel in Vienna; courteous, friendly, staff; spectacular view from room; immaculate bedrooms and furnishings; outstanding breakfast complete; great air-conditioning; prime location; cannot wait to return.
Comment from Hotel Management
Jul 26, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for your kind feedback and taking the time to write this review after your recent stay with us. We are happy to hear that everything was to your fullest satisfaction and that you have had a wonderful stay with us. At the same time we would like to thank you for your feedback and suggestions, which allow us to constantly improve and adjust our service to our guest's individual needs. We are very much looking forward to welcoming you soon and remain, With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cotswolds England

Perfect central location

Posted Jul 21, 2017
Pros: Friendly very helpful staff, good breakfast, complementary cake available in the afternoon. Large bathroom with bath and large shower, nice products.
Cathedral viewed from window, underground outside, amazing triple glazing so minimal noise.
Comment from Hotel Management
Jul 24, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Julie, Thank you very much for your lovely feedback. We are delighted to hear that everything was to your fullest satisfaction and that you have had a wonderful stay with us in the very heart of Vienna. It would be our pleasure to welcome you soon again at the Hotel am Stephansplatz. With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location in central Vienna

Posted Jul 13, 2017
This was our second stay in the Hotel Am Stephansplatz and it lived up to our expectations. The hotel is situated opposite the spectacular Stephansdom in a very safe area of the city even late at night. The Stephansplatz underground station is also directly outside which makes travelling to and from the hotel quick and convenient. A lot of Vienna's top attractions are within easy walking distance of the hotel, for example the Staatsoper, the Hofburg with the Spanish Riding School, the Albertina art gallery and the Museum Quarter which includes the Natural History Museum and the Kunsthistorisches Museum. There are also several excellent shopping streets adjacent to the hotel. The room was very comfortable, spotlessly clean and had good amenities. The hotel also provided thoughtful additional items such as sweets, chocolates and sunglasses. Despite being in the centre of Vienna and there being some construction work taking place around the Stephansdom, the room was quiet for a good night's sleep. The breakfast provided had an excellent selection of items which included cereals, fresh fruit, bread, scrambled eggs and bacon. The staff throughout the hotel were very friendly and helpful. We would not hesitate to stay here again and would recommend this hotel for a trip to Vienna.
Comment from Hotel Management
Jul 14, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for choosing to stay with us again and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your fullest satisfaction and that you especially enjoyed our rich buffet breakfast and guest service provided. It would be our pleasure to welcome you soon again at Vienna's most central. Kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Taif, KSA

NICE DOWN LOCATED HOTEL

Posted Jul 11, 2017
Pros: LOCATION, STAFF
Cons: KEEP UP THE GOOD WORK
Location: MUSEUMS,SHOPS AND RESTAURANTS
ON OF THE BEST HOTELS I STAYED IN, CLOSE TO MANY MUSEUMS AND HISTORICAL SITES, AS WELL AS SHOPS AND VARIOUS RESTAURANTS STAFF ARE SO FRIENDLY, A CHOCOLATE BAR WAS GIVEN AT OUR DEPARTURE
Comment from Hotel Management
Jul 12, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Sami, Thank you very much for choosing to stay with us and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your satisfaction and that you thoroughly enjoyed your stay with us. We truly hope to be able to welcome you very soon again at Vienna's most central. Kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Excellent hotel

Posted Jul 11, 2017
Excellent hotel with great amenities and centrally placed. Staff were superb and made our stay very enjoyable. Great selection at breakfast and staff in the breakfast room were excellent. Would certainly recommend this hotel
Comment from Hotel Management
Jul 12, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Venetia, Thank you so much for writing a review about your recent stay with us and for your lovely feedback. We are very glad to hear that everything was to your fullest satisfaction and hope to be able to welcome you very soon again. With best regards, Kristina Farnik, Assistant Manager