Ratings based on 325 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Wonderful experience staying at the Hotel Bristol. Look forward to staying again next time.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Luxury in Vienna

Posted Aug 10, 2017
Pros: The location and given the outside temperatures, the quiet air conditioning
Cons: Needs a bit of renovation to the bedroom decor
Location: Opposite the Opera, and close to all the major museums, as well as the city centre shops
Met all our expectations for one of the world's leading hotels - despite the batteries in the tV remote being on their last legs (promptly replaced!). The breakfast, and especially the scrambled eggs, was a highlight.
Comment from Hotel Management
Aug 14, 2017 by Hotel Bristol , Hotel Management
Dear valued guest, thank you very much for your recent stay at the Hotel Bristol and for your nice review. We are happy to learn, you enjoyed your stay with us and hope to be able to welcome you back, whenever your travel brings you back to Vienna! Best regards, Simone Dulies General Manager
2 out of 5
by A verified traveler from Los Angeles, CA

Hotel Bristol is in need of renovation

Posted Jul 26, 2017
Pros: Restaurant and Bar
Cons: Air Conditioning and to finish the renovation I think they had one floor done but pricing is also completely different.
Location: Opera is everything and across the street and great eateries in the area.
The picture for the Hotel that I used to make my decision was actually the Vienna Opera House across the street so I should have done more due diligence on my selection. However the balcony suites on the top of the hotel were tiny and like an oven in the unusual intense June heat we experienced. The Air Conditioning Systems could not keep up at all so very unpleasant for this Signature Brand. We did receive a call to see if we wanted to upgrade to a more expensive suite but it was so ridiculously more I just gave up! The Bar and Bar Tender however is wonderful and they are directly across from the Opera so wonderful location. Old Grand Dame in need of a facelift!
Comment from Hotel Management
Aug 1, 2017 by Hotel Bristol, General Manager , Hotel Management
Dear Mark, first we want to thank you for your recent stay with us and for the time you have taken to share your concerns and experience. We regret, your stay with us did not fully meet your expectations and are concerned to learn about the inconveniences you encountered and your dissapointment in regard to the room you stayed in. You may rest assured that all our rooms are regularly technically serviced and maintained, so the mentioned descriptions are absolutely not according to our very high level of quality standards and we truly apologize for not having met your expectations and furthermore for any inconveniences you may have encountered by this. Also please be assured, that we have already personally spoken to our Technical Director in regard of the air conditioning in order to look into this matter immediately. as a lack of quality is absolutely not according to our usually high level of quality standards. We are continuously performing renovation and maintanance works in order to remain the high room standard our guests can expect from our hotel. Moreover, we already have 12 newly renovated rooms in the Art-Déco style (our Grand Deluxe Rooms and Bristol Suites) which might be of interest for you in case you plan another visit. Despite this, major renovation and redecorations works in the near future are planned. We still hope to have an opportunity to better your experience with us whenever your travels bring you back to Vienna and we be able to welcome you back to the Brisol. Best regards from Vienna, Simone Dulies General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 19, 2016
Excellent breakfast. Beautiful room. Great beer. Interesting guests.
Comment from Hotel Management
Dec 22, 2016 by The Executive Office, Hotel Management
Dear Guest, Thank you for your stay at the Hotel Bristol and for your positive feedback. We were delighted to read that you overall enjoyed your stay with us. It would be an honor to welcome you back soon again. With many kind regards, The Executive Office
5 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for having stayed at the Hotel Bristol and for your rating. We would be happy to welcome you back in the not too distant future again. With best regards, The Executive Office
5 out of 5
by A verified traveler

Top notch hotel

Posted Dec 10, 2016 on Hotels
Wonderful from beginning to end. Beautiful classic Vienna hotel right in the heart of everything.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your stay at the Hotel Bristol as well as for your lovely feedback. We would be very happy to welcome you back to our property soon again. With many kind regards, The Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Elegant, luxurious and central

Posted Nov 7, 2016
Pros: The room was excellent, as were the amenities and service
Cons: Maybe the room could have been tidied slightly better in the morning
Location: Very central
Comment from Hotel Management
Nov 10, 2016 by Executive Office, Hotel Management
Dear HAC, Thank you for having stayed at the Hotel Bristol as well as for your feedback. We were happy to learn that you enjoyed the room, the service and the amenties provided as well as the location of the hotel itself, but we were sorry to read that the service provided by our Housekeeping Department did not meet your full expectations. Please rest assured that we have taken your feedback very seriously and that we will take it into consideration for the future. We would be happy to welcome you back to our property soon again. With best regards, The Executive Office
5 out of 5
by A verified traveler

Convenient with old world charm

Posted Nov 7, 2016 on Hotels
Beautiful hotel & great service but the airport shuttle is not free. They will make arrangements for you but at your own cost.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your stay at the Hotel Bristol as well as for your feedback. We were happy to learn that you enjoyed your stay with us. We hope to have the honor to welcome you back to the Hotel Bristol some day in the not too distant future again. With best regards, The Executive Office
5 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your positive rating regarding your stay at the Hotel Bristol. We hope to have the honor to welcome you back to our property soon again. With best regards, The Executive Office
5 out of 5
by A verified traveler

Beautiful hotel in a culturally rich country

Posted Oct 16, 2016 on Hotels
We have traveled all over the world and would tell the most sophisticated traveler to stay at the Bristol Hotel in Vienna.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for having stayed at the Hotel Bristol as well as for your very positive feedback. It would be an honor to welcome you back to the Hotel Bristol one day again. Meanwhile we remain with best regards, The Executive Office