Ratings based on 2,046 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cornwall, UK

Antiquated, disappointing hotel

Posted Jan 19, 2018
Pros: Location
Cons: Decor and service
Location: Great location
Stayed here for our anniversary having read reviews beforehand, expecting a 4 star hotel but we were sorely disappointed. Given first room with 2 single beds, and a window to the inside of the hotel. Asked to be moved to a room with a double bed, and staff were quite condescending saying well if that is what you require - then given a tiny room again with a window to the inside of the hotel. TV was not properly tuned, carpet was threadbare, and room was in need of updating. Such a disappointment for a special occasion, and further tainted our trip to Vienna. Location was the only good thing about this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and competent hotel

Posted Jan 8, 2018
Very efficient friendly and in the right place for us
Comment from Hotel Management
Jan 17, 2018 by your Hotel de France Team , Hotel Management
Dear Guests, thank you for taking the time to write your review of our property! Nice to hear that you loved the central location. We really appreciate your comments regarding our friendly and helpful staff. Our staff members take their roles in our industry very seriously and try to provide high quality customer service. Already looking forward to welcoming you back soon! kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Oxfordshire, UK

Close to centre of Vienna

Posted Jan 3, 2018
Good exteriors (bar/corridors/foyer etc) but our room was very lack-lustre - old,tatty and tired -and smelt of mothballs! Very close to centre of Vienna which was a real bonus.
Comment from Hotel Management
Jan 17, 2018 by your Hotel de France Team , Hotel Management
Dear Anthony! Thank you for choosing our hotel, and for taking the time to write a review! We are glad to hear that you mostly enjoyed your stay, mainly because of the central location. All the more we regret that some of the room's features were not to your liking. We wish you would have addressed this with us, a room change might have helped to make you feel more comfortable. Hoping your stay in Vienna was otherwise enjoyable, kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Classic, comfortable with style

Posted Dec 30, 2017
Pros: Location, amenities, and comfort.
Location: Easy walking distances to so many great cafes and restaurants, and perfect for exploring, and experiencing the numerous Christmas markets.
Excellent hotel, in good location. Very polite, helpful staff. Great experience in Vienna.
Comment from Hotel Management
Jan 17, 2018 by your Hotel de France Team, Hotel Management
Dear Charles, Thank you for taking the time to write your review of our property! Nice to hear that you loved the hotel's central location. We really appreciate your comments regarding our friendly and helpful staff. Our staff members take their roles in our industry very seriously and try to provide high quality customer service. Already looking forward to welcoming you back soon! kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from cape charles, usa

Posted Dec 26, 2017
Nice hotel centrally located, near public transport. Spacious comfortable bedroom. Great breakfast.
Comment from Hotel Management
Jan 17, 2018 by the Hotel de France Team , Hotel Management
Thanks for your great rating, John! We love to hear that you had a perfect stay at our hotel and in Vienna. It will be our pleasure to welcome you soon again, kindest regards from Vienna,
5 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Hotel in great Location

Posted Dec 19, 2017
Pros: Staff friendly and clean. Our room was spacious and well equipped.
Cons: Paid nearly 10 Euros for half a glass of Prosseco in the hotel bar - which I think is excessive for even hotel prices!!
Location: Very central and we walked all round the city - which was beautiful especially at night with all the Christmas lights on.
We stayed here for a long weekend and had a great time.
Comment from Hotel Management
Dec 20, 2017 by best regards, the Hotel de France Team, Hotel Management
Dear Debbie! Thank you for your stay with us and for sharing your experience with other travelers. From your excellent rating we saw that you were entirely satisfied with the hotel, our staff and the services offered! It’s a pleasure to hear that during your long weekend trip you had such a great time! We are already looking forward to welcoming you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Vale of Glamorgan

Christmas Markets in Vienna, Hotel De France

Posted Dec 16, 2017
Pros: The comfortable room, and location to facilities.
Location: The hotel was situated by the ubhan and tram station, which made getting around was easy. The Rathaus and Votivchurch were a five minute walk away.
From the moment we arrived to the time we left the staff at the hotel were helpful and friendly. As we like to eat early in the day the breakfast room was always quiet and the staff were very attentive. However, I understand that if you eat later it becomes very busy and you have to take food downstairs to the other dining room. Overall we had a very comfortable and enjoyable stay at this hotel. Would return again if in Vienna.
Comment from Hotel Management
Dec 18, 2017 by best regards, the Hotel de France Team , Hotel Management
Dear Joan! Your excellent personal feedback is highly appreciated, thank you! From your kind comments we saw that our hotel, staff and the services offered could contribute to a perfect stay in Vienna! The fact that you would visit us again is the biggest compliment possible! Looking forward to your next visit!
3 out of 5
by A verified traveler from UK

Excellent location, but that's about it.

Posted Dec 13, 2017
The hotel is lovely, but the room was much smaller than pictured and did not feel at all like a 5-star hotel. Also unlike the pictures, there was no bathtub and the view was non-existent. Overpriced drinks included in a tiny fridge. Expect cleaning service to come in without knocking at 9 a.m. That being said, the beds were very comfortable and the location could not be better as it's right near a central underground & tram station and there are lots of good restaurants and shops nearby. All in all, the price paid is pretty fair to what you get, but don't get your hopes too high!
Comment from Hotel Management
Dec 18, 2017 by All the best, the Hotel de France Team , Hotel Management
Dear Iris, thanks for taking the time to give your honest feedback. We are sorry to hear the rooms weren't up to the standard you were expecting from us. Too bad you did not inform us during your stay, a room change might have helped to make your stay more comfortable. We still hope that you could spend some enjoyable days in the beautiful city of Vienna!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Excellent location and room but was far too hot so sleeping was more difficult even with the radiators turned off
Comment from Hotel Management
Dec 12, 2017 by the Hotel de France Team , Hotel Management
Dear Guests, thanks for your great rating! We love to hear that you had a nearly perfect stay at our hotel and in Vienna. Sorry that the room temperature was not to your liking! It will be our pleasure to welcome you soon again, kindest regards from Vienna,
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham UK

Ideal location

Posted Dec 5, 2017
Pros: An easy walk into the city centre for shopping and sight seeing, and plenty of restaurants nearby. Room was large, clean and quiet on 5th floor
great hotel ideally located to walk to city centre and right next to Scottentor transport hub for trams and tube lines
Comment from Hotel Management
Dec 6, 2017 by kind regards, the Hotel de France Team , Hotel Management
Dear Tony! Thank you for choosing our hotel, and for taking the time to write a review! We are glad to hear that you ebsolutely enjoyed your stay, mainly because of the central location and the resulting proximity to all major sights as well as the comfortable room. Looking forward to welcoming you back to our hotel soon!