Ratings based on 408 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bel-Air

The best hotel in Vienna bar none- truly excellent

Posted Sep 18, 2017
Phenomenal hotel - very pricey but worth it. Excellent front desk staff and concierge - intimate bar lounge and sitting area - best location in the city
Comment from Hotel Management
Sep 22, 2017 by Reiner Heilmann / Managing Director, Hotel Management
Dear Peter! Thank you very much for choosing the Hotel Sacher Wien when visiting Vienna and for reviewing us in such a splendid way. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future! Kind regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Fantastic

Posted Sep 15, 2017
What a beautiful hotel. Great location. Convenient to city center.
Comment from Hotel Management
Sep 22, 2017 by Reiner Heilmann / Managing Director, Hotel Management
Dear Mary! Thank you very much for choosing the Hotel Sacher Wien when visiting Vienna and for reviewing us in such a splendid way. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future! Kind regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Romantic Stay!

Posted Sep 12, 2017
It's safe to say Vienna is a great place for a romantic getaway, and so it did not surprise me when I realized the Sacher hotel was the perfect place the stay. Not only are the restaurants, lobbies and most communal areas absolutely gorgeous, the rooms were also just as beautifully decorated and very comfortable. Of course this wouldn't be a good review if I didn't mention the famous Sacher Torte, which is to die for and you can have it straight in your bed through room service! I can't forget the staff who were so helpful and just very professional, the spa facilities were fantastic as well (do try the couples massages). Overall an amazing stay and I can't wait to go back!
Comment from Hotel Management
Sep 22, 2017 by Reiner Heilmann / Managing Director, Hotel Management
Dear Lola! Thank you very much for choosing the Hotel Sacher Wien when visiting Vienna and for reviewing us in such a splendid way. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future! Kind regards, Reiner Heilmann Managing Director
3 out of 5
Recommended
for Everyone
by A verified traveler

Bees in our room and no A/C

Posted Aug 17, 2017
Hotel and staff were great. Gorgeous, great food. 2 issues. A/C did not work in our room. We were moved at 1AM to another room where A/C did not work. There were 5 bees in our room when we checked in and my wife was stung by a bee that was enjoying our bed. The staff was informed of all of this but did not offer any discount to us or other concessions. Other than that it was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Superior service with a smile

Posted Jul 18, 2017
Pros: Attentive smiling staff and comfort
Cons: It should be even better when the cafe renovations are completed
Location: Excellent location opposite opera house and within easy walking distance of many of Vienna's top tourist attractions
Wonderful experience from welcome to departure .Nothing was too much trouble for the staff.
Comment from Hotel Management
Jul 24, 2017 by R. Heilmann / Managing Director, Hotel Management
Dear Chris, Thank you very much for staying with us and for sharing your feedback. It is indeed heart-warming to receive positive comments such as yours. I am glad that you liked our hotel location, and I am really happy to hear that you were impressed with the service that we have provided during your stay. I will share your excellent feedback with the entire team. We are all looking forward to welcoming you back to the Hotel Sacher Wien in the not too distant future. Kind regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Location & food

Posted Apr 9, 2017
The is the outstanding super classic hotel in the heart of city center. Food was really excellent too. The staff was very professional. Thanx for the dream stay. Regards
Comment from Hotel Management
Apr 21, 2017 by Reiner Heilmann / Managing Director, Hotel Management
Dear Bashwari, Thank you very much for taking the time to tell us about your stay at the Hotel Sacher Wien. I am more than happy to hear that you enjoyed your stay in Vienna! It is a real pleasure to receive such a positive feedback and I will share your comments with our team, who I am certain will be encouraged by your remarks. We very much hope that we will have the pleasure to welcome you at the Hotel Sacher again soon! Best regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from London

WONDERFUL HOTEL

Posted Apr 4, 2017
Pros: Everything
Cons: Nothing
Location: Great position in centre of town
Best hotel in Vienna. Great service wonderful room. A really exceptional property
Comment from Hotel Management
Apr 21, 2017 by Reiner Heilmann / Managing Director, Hotel Management
Dear Jeff, Thank you very much for taking the time to tell us about your stay at the Hotel Sacher Wien. I am more than happy to hear that you enjoyed your stay in Vienna! It is a real pleasure to receive such a positive feedback and I will share your comments with our team, who I am certain will be encouraged by your remarks. We very much hope that we will have the pleasure to welcome you at the Hotel Sacher again soon! Best regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Historic hotel in the perfect location.

Posted Mar 19, 2017
We were in Vienna only for a short time, and the location of the Sacher can't be beat in the city for sightseeing. The staff are friendly and attentive, and the hotel itself is a beautiful sight in Vienna. Make sure you try the Sachertorte (and send one or two home).
5 out of 5
by Jonathan

This traveler left a rating score only Posted Mar 11, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Nice and elegant

Posted Mar 8, 2017
Very centrally located, steps from the Vienna State Opera, hotel Sacher meets all the requirements of a nice and elegant hotel in the heart of the city. The staff is very friendly, efficient and helpful. The cleanliness is at the top. We had a very nice room with a terrace overlooking the city...The food, the breakfast and the famous Sacher Torte were delicious! A very nice stay in a very nice city...