Ratings based on 404 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Bees in our room and no A/C

Posted Aug 17, 2017
Hotel and staff were great. Gorgeous, great food. 2 issues. A/C did not work in our room. We were moved at 1AM to another room where A/C did not work. There were 5 bees in our room when we checked in and my wife was stung by a bee that was enjoying our bed. The staff was informed of all of this but did not offer any discount to us or other concessions. Other than that it was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Superior service with a smile

Posted Jul 18, 2017
Pros: Attentive smiling staff and comfort
Cons: It should be even better when the cafe renovations are completed
Location: Excellent location opposite opera house and within easy walking distance of many of Vienna's top tourist attractions
Wonderful experience from welcome to departure .Nothing was too much trouble for the staff.
Comment from Hotel Management
Jul 24, 2017 by R. Heilmann / Managing Director, Hotel Management
Dear Chris, Thank you very much for staying with us and for sharing your feedback. It is indeed heart-warming to receive positive comments such as yours. I am glad that you liked our hotel location, and I am really happy to hear that you were impressed with the service that we have provided during your stay. I will share your excellent feedback with the entire team. We are all looking forward to welcoming you back to the Hotel Sacher Wien in the not too distant future. Kind regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Location & food

Posted Apr 9, 2017
The is the outstanding super classic hotel in the heart of city center. Food was really excellent too. The staff was very professional. Thanx for the dream stay. Regards
Comment from Hotel Management
Apr 21, 2017 by Reiner Heilmann / Managing Director, Hotel Management
Dear Bashwari, Thank you very much for taking the time to tell us about your stay at the Hotel Sacher Wien. I am more than happy to hear that you enjoyed your stay in Vienna! It is a real pleasure to receive such a positive feedback and I will share your comments with our team, who I am certain will be encouraged by your remarks. We very much hope that we will have the pleasure to welcome you at the Hotel Sacher again soon! Best regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from London

WONDERFUL HOTEL

Posted Apr 4, 2017
Pros: Everything
Cons: Nothing
Location: Great position in centre of town
Best hotel in Vienna. Great service wonderful room. A really exceptional property
Comment from Hotel Management
Apr 21, 2017 by Reiner Heilmann / Managing Director, Hotel Management
Dear Jeff, Thank you very much for taking the time to tell us about your stay at the Hotel Sacher Wien. I am more than happy to hear that you enjoyed your stay in Vienna! It is a real pleasure to receive such a positive feedback and I will share your comments with our team, who I am certain will be encouraged by your remarks. We very much hope that we will have the pleasure to welcome you at the Hotel Sacher again soon! Best regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Historic hotel in the perfect location.

Posted Mar 19, 2017
We were in Vienna only for a short time, and the location of the Sacher can't be beat in the city for sightseeing. The staff are friendly and attentive, and the hotel itself is a beautiful sight in Vienna. Make sure you try the Sachertorte (and send one or two home).
5 out of 5
by Jonathan

This traveler left a rating score only Posted Mar 11, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Nice and elegant

Posted Mar 8, 2017
Very centrally located, steps from the Vienna State Opera, hotel Sacher meets all the requirements of a nice and elegant hotel in the heart of the city. The staff is very friendly, efficient and helpful. The cleanliness is at the top. We had a very nice room with a terrace overlooking the city...The food, the breakfast and the famous Sacher Torte were delicious! A very nice stay in a very nice city...
5 out of 5
by A verified traveler

Posted Mar 6, 2017 on Hotels
Superb experience. The staff was particularly attentive and they were so kind to upgrade us to a magnificent suite.
5 out of 5
Recommended
for Everyone
by A verified traveler from montana usa

Posted Mar 2, 2017
Gorgeous historical hotel in center of Vienna made for a memorable experience. Concierge staff remarkable. Not wild about the food but a Wurstle stand was right around the corner!
5 out of 5
Recommended
for Everyone
by A verified traveler

Historic Hotel

Posted Feb 20, 2017
Pros: The grandeur. The history. The cleanliness. Everything about this hotel was class (in my opinion). The staff were very pleasant.
Cons: ?
Location: The location is ideal, if you want to be in the centre of things, that is. Everything is within walking distance. The shops are around the corner.
This was our first time in Vienna and it didn't disappoint. For February, we were very lucky with the weather, sunny most of the time. Everything was in walking distance, with plenty of shops and wonderful buildings to see. The hotel was like stepping back in time and made you feel like to wanted to know everything about it.