Ratings based on 865 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from cheshire UK.

Great Central Hotel

Posted Nov 13, 2017
Perfect location. At the centre of things yet really peaceful. Limited amenities in hotel but what there is is of high quality. Would stay here again.
Comment from Hotel Management
Nov 14, 2017 by K+K Hotel, Hotel Management
Dear Marilyn, Thank you for your kind feedback. We are happy you enjoyed your stay with us. We will be pleased to welcome you back again. Kind Regards, Your K+K Team
4 out of 5
Recommended
for Couples
by A verified traveler from Cheshire, UK

Good hotel, quiet square close to old town

Posted Nov 10, 2017
Pros: location close to old town centre, good breakfast, good service, nice room
Cons: Room too hot (even with windows open in November!) and air con was not operational. Hotel info says there's bistro serving food 4-12pm, not true!
Location: Great starting off point to see sights of Vienna
Enjoyable stay, friendly staff, well-cleaned room, good location
Comment from Hotel Management
Nov 13, 2017 by K+K Hotel, Hotel Management
Dear Mike, Thank you for your detailed feedback. We are glad to hear you enjoyed your stay with us and had a nice holiday in Vienna. Our bistro is open from 16:00 p.m. till 11:00 p.m. The food is served only till 10:00 p.m. We are sorry to hear the room was too hot for you, we are trying our best at the moment to keep all of our guests warm and comfortable. Nevertheless, we will be delighted to welcome you back again in the future. Thank you again and have a good day, Your K+K Team
4 out of 5
Recommended
for Everyone
by A verified traveler from So. California

Convenient and comfortable hotel

Posted Oct 23, 2017
Stayed here 3 nights. Great location near public transportation. Quiet, comfortable hotel. It was unseasonably hot and no AC working. So room was a bit stuffy but could open window at night. Front desk staff very friendly and helpful. Good restaurants nearby and St. Stephens a short walk.
Comment from Hotel Management
Oct 26, 2017 by K+K Hotel, Hotel Management
Dear Julie, Thank you for your positive review. We would be delighted to welcome you back again in the future. Kind Regards, Your K+K Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Almost perfect

Posted Oct 10, 2017
Pros: Location - convenient to the Old City, walking distance to areas withing the "Ring". Spacious room size, especially by European standards, good wifi
Cons: Communication at front desk
Location: Easy access to all the Vienna sights within the "Ring" - St Stephen's, the Imperial Palace, Spanish Riding School, State Library, Opera House and more
This hotel was easy to find from the airport bus drop off. The desk agent who checked us in was pleasant however he repeatedly harped on a booking error which had already been resolved prior to our arrival and was well documented. He ultimately provided the same solution that had already been reached but it was frustrating to deal with after 28 hours of travel. Aside from that, hotel staff was always available and able to assist in multiple languages. The room and bathroom were spacious and comfortable - we had a room along the front of the hotel, looking out at the park square. The walls are solid and we had no problems with noise - our room sat literally facing the stairs on the third floor - anyone walking up or down was right outside our door - and I never heard a peep of noise outside the room at any time, day or night. No complaints about the breakfast (included in our reservation) - pastries, oatmeal and cereal, scrambled eggs, sausage, bacon, tomatoes, beans and cold cuts (meats and cheeses). Coffee, tea, water, OJ and apple juice were available. The hotel is easy walking distance to the Old City center - 8-10 minutes to St. Stephen's Cathedral and we walked to all the attractions we visited. There are also underground stops nearby however I never used them. If check in had gone smoothly, this place would get 5 stars from me. As it is, they get a 4.5.
Comment from Hotel Management
Oct 26, 2017 by K+K Hotel, Hotel Management
Dear Sharon, Thank you very much for such a detailed feedback. We are delighted to hear you had beautiful stay with us. We would be pleased to welcome you back again and share another excellent experience with you. We wish you all the best, Your K+K Team
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great night's sleep!

Posted Oct 3, 2017
Pros: Clean, comfortable and quiet rooms. Wonderful breakfast offered (for a fee though)
Cons: Nothing all good
Location: Train/Tram is less than 10 min walk, Center of Town w/main landmarks also less than 10 min away, restaurants (including vegan right around the hotel)
K+K Hotel is fantastic! Centrally located near all key landmarks and train/tram stations. Our room was clean and very comfortable; and quiet. The bed extremely comfortable with all the amenities you need -- free Wi-Fi. Although breakfast was not included at 16-18 Euro it is still cheaper than most Manhattan hotel prices in New York. The breakfast was very good, wide selection of food and very, very tasty. The night before we had desert at the Bar (hotel has a Café) and ate the best apple strudel ever! Absolutely will go back to this hotel. Wonderful experience.
Comment from Hotel Management
Oct 6, 2017 by Your K+K Team, Hotel Management
Dear Yvonne, Thank you for your kind and detailed review. We are delighted to hear you enjoyed your stay and have a beautiful holiday in Vienna. We would be pleased to welcome you back again and share another excellent experience with you. We wish you all the best, Your K+K Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Peterborough

girls trip

Posted Sep 23, 2017
Pros: The location and the staff
Location: In the Jewish quarter st Stevens ten minutes walk restaurants and cafes close by the restaurant next to hotel very good
The staff very helpful nothing was to much trouble for them hotel was in a good location short walk to the centre nice barman on the Thursday evening told us different places to see which were great.
Comment from Hotel Management
Sep 26, 2017 by Your K+K Team, Hotel Management
Dear Babs, Thank you very much for your detailed feedback. We are happy to hear you had an excellent stay with us. Thank you for praising our staff and our location. We would be delighted to welcome you back again in the future. Kind Regards from Vienna, Your K+K Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC Canada

nice hotel in downtown close the main attractions

Posted Sep 5, 2017
Pros: Close to the main attractions
Hotel and services were very good. Our room was dark and very small in the first floor
Comment from Hotel Management
Sep 8, 2017 by K+K Palais Hotel, Hotel Management
Dear Salvador, Thank you very much for your kind feedback. It's wonderful that you loved our convenient location and proximity to many exciting attractions We are sorry to hear our rooms could not meat your expectations. We have different room categories and would be happy to recommend you an executive room for your next stay to satisfy your needs. Have a wonderful day! Best regards from Vienna, Your K+K Palais Hotel
5 out of 5
Recommended
for Couples
by A verified traveler from Québec Canada

Well located , very clean !!

Posted Sep 1, 2017
Pros: Clean and near of every place
Cons: All was nice !
Location: Is located in the Vienna ring with all the nicer restaurant nearby !! RL
The room are very nice and the service and help about information and reservation is great !! I recommande it !! RL
Comment from Hotel Management
Sep 4, 2017 by K+K Palais Hotel, Hotel Management
Dear Richard, We want to thank you very much for your positive feedback! We are happy to read that everything met your expectations. It would be a pleasure for us to welcome you back in one of our K+K Hotel! Regards from Vienna, Your K+K Team
4 out of 5
Recommended
for Everyone
by A verified traveler from roslyn, new york

Nice and cozy hotel

Posted Aug 30, 2017
The room is cozy and clean, the air conditioner is quiet, the breakfast is good。 more importantly this hotel is located in the quiet neighborhood but within walking distant to many of the attractions! The room rate is nice too!
Comment from Hotel Management
Sep 1, 2017 by K+K Palais Hotel, Hotel Management
Dear Weina, Thank you your wonderful review of our Hotel. We truly appreciate your feedback and are happy to learn that everything met your expectations upon your recent stay. We very much hope we may welcome you back in the near future. Have a wonderful day! Greetings from Vienna, You K+K Palais Hotel
5 out of 5
by Mary

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Sep 1, 2017
Dear Mary, Thank you for your feedback! We hope you had a most enjoyable stay in Vienna and our Hotel and we would be happy to welcome you back in our hotel in the future. Best regards, K+K Palais Hotel