Ratings based on 1,345 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, ON

Great hotel in the museum district.

Posted Nov 12, 2017
Pros: location
Cons: No
Location: see above
The hotel was very central in the museum district and close to public transport and restaurants and shopping, The hotel and rooms were modern and the hotel staff were very helpful.
Comment from Hotel Management
Nov 13, 2017 by Le Méridien Vienna, Hotel Management
Dear Hal, thank you for taking the time to review your recent stay at Le Méridien. We are delighted to hear that you had such an exceptional experience, and that you could profit from our location right in the heart of Vienna. To hear your kind comments about the helpful service you received is truly so pleasing, and we hope to welcome you back to Le Méridien very soon. With our best regards, your Le Méridien team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Excellent hotel, close to city centre, and staff very friendly and helpful. Hotel restaurant extremely helpful in catering for my alergy.
Comment from Hotel Management
Nov 14, 2017 by Le Méridien Vienna , Hotel Management
Dear valued guest, thank you for your five star review. We really do appreciate our guests taking the time to leave us feedback, and we are delighted that you enjoyed your stay with us, and found your room and the facilities to be so comfortable. We really do take great pride in ensuring each guest's expectations are met, and that everyone has a truly memorable Le Méridien experience. We look forward to welcoming you back to Le Méridien on many more occasions. With kindest regards, your Le Méridien team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
The hotel is very modern and clean. The food was excellent, and the room was exactly what you would expect for the price. The location was great, one block from the opera house and just a few blocks to lots of shopping and restaurants.
Comment from Hotel Management
Nov 8, 2017 by Le Méridien Vienna , Hotel Management
Dear valued guest, thank you for taking the time to leave such a positive review of your stay at Le Méridien. We are delighted you had such an amazing time, and experienced first hand the truly high standard of service we take such pride in delivering. We were so pleased that you found your room so comfortable and our central location so convenient for your stay. We do hope we will have the pleasure of welcoming you back again very soon. Warm regards, your Le Méridien team
2 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Oct 30, 2017
Pros: location
Cons: directional signs within the hotel, sequential numbering of the rooms swimming pool too small whirlpool too small
Location: everything within reach - opera, museums, etc.
perfect location, nice looking room unfortunately the place is like a labyrinth - difficult to orient and find things the spa is beautiful but a joke: the whirlpool and the swimming pool are so small, if there is two people in it it is crowded!
Comment from Hotel Management
Nov 14, 2017 by Le Méridien Vienna , Hotel Management
Dear frank, thank you for taking the time to review your recent stay at Le Méridien Vienna. We appreciate your comments as we always strive to provide our guests with a superior product and personal service beyond expectations. Therefore, we are very happy that you enjoyed our unbeatable city center location in the very heart of Vienna as well as our chic rooms. Yet, we are truly sorry that we did not live up to your expectations and you were not quite satisfied with our spa; we are one of the very few city hotels in Vienna that offer a modern spa area with indoor pool, jacuzzi, sauna, steam bath as well as a state of the art equipped fitness center. It is indeed our ambition that all our services and requirements are remembered as an unforgettable positive experience. Rest assured that we will look into the described matters. Meanwhile please accept our sincere apologies and we would indeed be very happy if you give us another chance to provide an excellent service. With best regards, your Le Méridien Vienna team
2 out of 5
by A verified traveler from South Korea

Room reservation

Posted Oct 18, 2017
They gave me wrong room and beds and room cleaning wasn't set yet. But they didn't apologize me at all: only house keeping lady did. So I wasn't in good mood from my first day until I leave. I won't use anymore and recommand this hotel to my friends.
Comment from Hotel Management
Oct 20, 2017 by Le Méridien Vienna , Hotel Management
Dear yj, thank you for taking the time to share your feedback with us. We appreciate your comments as we always strive to provide our guests with a superior product and personal service beyond expectations. Therefore, we are truly sorry that we did not live up to your expectations and failed to deliver a professional service regarding your room. It is indeed our ambition that all our services and requirements are remembered as an unforgettable positive experience. Rest assured that we will look into the described matters. Meanwhile please accept our sincere apologies and we would indeed be very happy if you give us another chance to provide an excellent service. With best regards, your Le Méridien Vienna team
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
You definitely get a five star service and the benefit of the great location. Room is too small for a high price. We paid quite a lot for a small queen bed room (supposedly) for the city view. They only have one restaurant with a limited menu.
Comment from Hotel Management
Oct 16, 2017 by Le Méridien Vienna, Hotel Management
Dear valued guest, warmest greetings from Le Méridien Vienna and thank you so much for your recent stay at our house. It's wonderful to hear that you enjoyed our central location and our dedicated service – Le Méridien Vienna is truly a special place of modern luxury. We are sorry that you felt the prices at Le Méridien did not represent value for money. We do aim to keep these competitive with other five-star establishments in Vienna, and feel they are commensurate with the standard of service we offer. We hope to have the pleasure of welcoming you back to Le Méridien again. Kind regards, your Le Méridien Vienna team
2 out of 5
by A verified traveler from Delhi

Overall disappointing.

Posted Oct 8, 2017
Pros: The location
Cons: The decor could be improved. It is cheap for a 5 star hotel
Location: Very good location with most of the sights to see including the museums, opera house, shopping all within walking distance.
The location is very good. That is the best thing about the hotel. The room is tiny. The double bed is like a sofa pull out bed. Almost half the room is taken up by the bathroom. Service is average.
Comment from Hotel Management
Oct 10, 2017 by Le Méridien Vienna , Hotel Management
Hello Kuki, warmest greeting from Vienna and thank you for your recent stay with us. We are so happy to learn that you were impressed with the location of our property on the world-famous Ring Road (German: Ringstraße) in the city center of Vienna. The Ring Road is surrounding the inner-city district of Vienna and is one of its main sights and indeed the perfect starting point for a sightseeing tour :) Dear Kuki, our aim is to go above and beyond for our guests and to make your stay as pleasant as possible. Therefore, we were extremely sorry to learn that on this occasion we failed to meet your expectations regarding our interior design and staff. Kindly allow us to mention that we offer different room categories and rooms sizes for your convenience and our team is happy to help finding the perfect room which accommodates your preferences and your needs. We are always eager to improve ourselves and therefore are very glad you provided us with your observations. Kindest regards, your Le Méridien Vienna team
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Room service very slow One day no soap Next day no hand towels or shower caps Next day they forgot shampoo and body wash. Calling room service for anything took a long time. But everything else was good.
Comment from Hotel Management
Sep 19, 2017 by Le Méridien Vienna , Hotel Management
Dear valued guest, thank you for your feedback - we highly appreciate your input as it helps us to unhide lacks and to improve our service. We are indeed very sad to learn that we could not live up to your expectations regarding our housekeeping services – please accept our sincerest apologies. We will of course discuss the matter with the relevant manager to get to the point of this incidents. Our highest priority here at Le Méridien Vienna is the complete satisfaction of our guests because our successes are all based on the genuine care for our valued customers such as yourself. We really hope that you will give us a second possibility so that we can show you that we can do it much better - it would be a great pleasure for us to welcoming you back again in the future. Kind regards, your Le Méridien team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Excellent location. Modern, pleasant feel. Great concierge services (thank you, Stefan!)
Comment from Hotel Management
Sep 11, 2017 by Le Méridien Vienna , Hotel Management
Dear valued guest, we were equally pleased to learn you enjoyed your experience and will certainly pass on your lovely comments to our dedicated concierge Stefan who is already famous for always going the extra-mile to make the impossible possible. Feedback such as yours is what makes our jobs so rewarding, as it helps motivate our team members to keep up their good work. Our entire team is looking forward to welcoming you back to Le Méridien Vienna in the hopefully not too distant future and in the meantime, please do not hesitate to contact us if we can be of any further assistance to you. Warmest regards, your Le Méridien Vienna team
5 out of 5
Recommended
for Everyone
by A verified traveler from Saratoga Springs, NY

Perfect place for exploring Vienna

Posted Aug 31, 2017
Excellent hotel for walking the inner ring of Vienna. Wonderful staff, comfortable room.
Comment from Hotel Management
Sep 5, 2017 by Le Méridien Vienna , Hotel Management
Dear Paul, thank you very much for your stay at Le Méridien Vienna and for writing such a great review. We are delighted to hear that you enjoyed every aspect of your stay. Thank you for especially pointing out our central location, ambitious staff and comfortable rooms. Hopefully we will see you back soon. Sunny regards from your Viennese home, your Le Méridien Vienna team