Ratings based on 1,354 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Jacksonville NC

Great hotel for a Vienna stay

Posted Oct 10, 2017
Pros: Everything, but especially the staff. They made everything all the more enjoyable.
Location: The location is perfect. City center. Everything within walking distance to the sites, and transportation.
This hotel could not have been a better choice for a stay in Vienna. Right in the center of the city. Everything within walking distances. Spanish Riding School, St Stephens, all the major sites. Great pedestrian streets. The staff was wonderful. Very helpful. Made our stay worthwhile. Their assistance was most appreciated.
Comment from Hotel Management
Oct 11, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Bob, thank you very much for choosing the Steigenberger Hotel Herrenhof and for sharing your wonderful feedback. We are pleased to read that you had a great time in Vienna and that you liked our offered services as well as the central yet quiet location of the hotel. We will share your friendly words with the entire team. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

very central

Posted Oct 3, 2017
A lovely stay in a hotel central to Vienna. Just yards from the Central Cafe and the Hofberg.
Comment from Hotel Management
Oct 4, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear guest, thank you for staying with us at Steigenberger Hotel Herrenhof. We are happy to read that you enjoyed your time in Vienna and that the central location of our hotel fulfilled your expectations. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal canada

Comfy hotel in a great location

Posted Sep 26, 2017
Pros: Location and staff
Cons: Bigger closet
Location: Perfect location near everything. Just put on comfy shoes and head out. From museums to cafes to cathedrals to restaurants all close by.
The staff is very helpful and their suggestions were very appreciated and worth taking. The hotel is well kept and has a homey feel to it. The room was very nice and well arranged maybe a bigger closet would be appreciated.the location was phenomenal we got to see everything Vienna has to offer in 6 days. Thank you again to the staff.
Comment from Hotel Management
Sep 29, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Maria, thank you for staying with us at Steigenberger Hotel Herrenhof. We are pleased to read that you enjoyed your time in Vienna and that our services fulfilled your expectations. We will keep your suggestion in mind for upcoming renovations. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toowoomba

Smithy's Review

Posted Sep 24, 2017
Pros: Everything!
Cons: Nothing.
Location: So many things to do nearby, so many things to see, all within walking distance. Cafe Central, an iconic location is just 50 metres away.
Perfect location for anyone visiting Vienna. Excellent in all areas, there's not much I can stay. I would certainly stay there again and would highly recommend this Hotel to friends, family or other people.
Comment from Hotel Management
Sep 29, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Smithy, many thanks for your fantastic review regarding your stay st Steigenberger Hotel Herrenhof. We are happy to read that you had a wonderful time in our hotel and that all services fulfilled your expectations. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel and so central for this wonderful city

Posted Sep 23, 2017
Pros: Central location, excellent staff and comfort
Cons: Wider menu for dining as the choice is quite limited but good
Location: Central for the Hofburg and other museums and galleries. Also close to the Statsoper and the marvellous shopping areas
I cannot recommend the hotel enough for its super staff, excellent breakfast and all round comfort. The room we had was spotless and the generous supply of towels etc far better than other more expensive hotels I have used. The location could not be better for exploring this beautiful city and if you need the underground railway to go further afield it's just outside. Taxis appear like magic when ordered by the brilliant reception staff If this is typical for this chain of hotels it's highly recommended
Comment from Hotel Management
Sep 29, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Jonathan, many thanks for your wonderful review regarding your stay at Steigenberger Hotel Herrenhof. We are happy to read that all our services fulfilled your expectations. Of course we will share your nice words with the entire team. We would be delighted to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Posted Sep 21, 2017
Fantastic location. Couldn't really fault anything with the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Hotel in the best place to explore the city.

Posted Sep 20, 2017
Pros: Location, cleanliness, staff, comfort.
Cons: Breakfast was rather costly.
Location: Centrally located with all the historic sites within easy reach - most just a short walk. Underground station adjacent to hotel.
Suited our needs perfectly. Would certainly stay there again. Fully recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great location for access to Vienna

Posted Sep 18, 2017
Pros: Location and fantastic reception staff
Cons: See above
Location: Short walking distance to everything. Would recommend horse and carriage city tour, very informative and helps you get your bearings.
Not quite the quality we're use to for a 5 star hotel. Paid for a "superior room" and didn't really know what the difference was from a normal room. I never like glass doors to the bathroom, no privacy. Layout of shower door was very difficult to use. Can't fault the staff who were extremely helpful, curtious and pleasant. Although the hotel features weren't quite what we expected we still had a wonderful time with the help of the great reception staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Great location and friendly staff. The hotel is beautiful. It was a pleasant stay.
Comment from Hotel Management
Sep 20, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear guest, thank you for sharing your feedback regarding your recent stay with us at Steigenberger Hotel Herrenhof. We are pleased to read that you had a great time in Vienna and that ll services fulfilled your expectations. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
3 out of 5
by A verified traveler from Louisiana US

Unable to get top sheet to cover. Several try s

Posted Sep 11, 2017
Pros: Concierge
Cons: Learn that USA tourists want top sheet so as not to hand to sweat under a blanket.
Uncomfortable night because unable to get them to understand meaning of top sheet to cover ( was none)
Comment from Hotel Management
Sep 13, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Mike, first of all we would like to thank you for taking the time to comment on you recent stay with us at Steigenberger Hotel Herrenhof. We are sorry for the inconveniences caused and we assure you that we take your feedback very seriously. Therefore we already forwarded the feedback to our housekeeping team and we intensified the daily trainings and meanings of a top sheet. We hope you will give us a second chance to convince you about our services. Best regards from Vienna, Elisabeth Perwanger General Manager