Front of property

Reviews of The Tontine Hotel

3 out of 5
The Tontine Hotel
High Street, The Tontine, Peebles, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 125 out of 207 reviews" "
Rating 8 - Good. 69 out of 207 reviews" "
Rating 6 - Okay. 11 out of 207 reviews" "
Rating 4 - Poor. 2 out of 207 reviews" "
Rating 2 - Terrible. 0 out of 207 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lesley

Liked: Cleanliness, staff & service
Convenient, in the town. Warm and comfortable. Lovely afternoon tea. Cobwebs hanging from room ceiling. No view from room. Cobwebs from dining area ceiling. Some dated decor. Ladies toilets upstairs right next to room.
Stayed 1 night in Apr 2024
Response from Kirsten Van Wyk on Apr 20, 2024
Hello Lesley, Thank you for taking the time to review your recent stay with us. Lovely to hear the hotel was warm and comfortable and you enjoyed our afternoon tea and location. Your feedback is appreciated and will be taken on board and actioned. Best Wishes, The Tontine Team.

6/10 Okay

Bryony

Stayed 2 nights in Mar 2024
Response from Kirsten Van Wyk on Apr 20, 2024
Hello Bryony, Thank you for taking the time to review you recent stay with us. We hope to welcome you back to the hotel very soon. Kind Regards, The Tontine Team.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023
Response from Kirsten Van Wyk on Mar 7, 2024
Thank you for taking the time to review your recent stay with us and giving us a score of 10 out of 10. Delighted that we were able to meet your expectations and you had an enjoyable stay with us. We look forward to welcoming you back to the hotel very soon. Kind Regards, Kirsten & the Team.

10/10 Excellent

Carlton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lynda on Nov 9, 2023
God morning,Just wanted to say a big thank you for giving Barony Castle a 10 our of 10 review following your stay with us.We hope you will return to the Castle very soon where a very warm welcome awaits you.Kindest regards

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lynda on Oct 31, 2023
Thanks you so much for the review you have left following your stay with us at Barony Castle Hotel.We are delighted you have given us a 10 out of 10 score and hope we can welcome you back to the Castle soon where a warm and friendly welcome awaits you again.Kindest regards

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For anyone who values old fashioned traditions of politeness and friendly service coupled with excellent food at sensible prices; a large roomy lounge with comfortable seating and perfectly adequate bedrooms, then this hotel is the one to choose. It is a Grade 1 Listed Building of historical importance, with a rare Adam fireplace and surround in the dining room. Its a shame that the Planning department are so restrictive and short sighted about repairs to external window frames.
Stayed 3 nights in Oct 2023
Response from Lynda on Oct 31, 2023
Thanks you so much for your lovely review, following your stay at Barony Castle Hotel.We are delighted you enjoyed our warm welcome and that the surroundings met with your expectations.We hope we can welcome you back to the Castle in the near future.With many thanks and very best wishes,

10/10 Excellent

Anni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Lovely stay, clean room, good location, n8cecooked breakfast.
Stayed 2 nights in Oct 2023
Response from Lynda on Oct 24, 2023
Thank you so much for your feedback score of 10 out of 10. I am absolutely delighted we met with your expectations and that you had a lovely stay.We hope we can welcome you back to the Castle in the near future.Thanks again and kindest regards,

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Lynda on Oct 31, 2023
Many thanks for your review following your stay with us at Barony Castle Hotel.I would very much like the opportunity to increase this to a 10 our of 10 review and hope we can welcome you back to the hotel again in the near future.Kindest regards and best wishes,

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Properly fine old hotel without being grand - handsome building and rooms, very good service and food. Super.
Stayed 1 night in Oct 2023
Response from Kirsten Van Wyk on Oct 12, 2023
Thank you for taking the time to review your recent stay with us "Sam." Lovely to hear it was most enjoyable in all aspects and the team looked after you well. We hope to welcome you back very soon. Kind Regards, Kirsten & the Team.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay at The Tontine for a wedding nearby. Comfortable room, good breakfast, great location and friendly staff. Definitely recommend
Stayed 2 nights in Sep 2023
Response from Lynda on Oct 2, 2023
Dear Laura,Thanks for taking the time to send us a review following your stay at The Tontine Hotel.I am delighted to read that you enjoyed your stay and hope we can welcome you back again in the near future. If you have any comments on how we could improve, we would be delighted to hear from you.Thanks again,

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect location for a break in Peebles. Staff, accommodation, all great nothing to complain about. I will visit again.
Stayed 2 nights in Sep 2023
Response from Lynda on Oct 2, 2023
Dear Helen,Thanks very much for taking the time to leave a review following your stay with us.I am delighted you enjoyed your stay and hope we can welcome you back again in the near future.If you have any comments on how we can improve our service, we would love to hear from you.Kindest regards,

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay away from the big city.
Great place. Shower was a bit sketchy but the corridor to get to the room was funny. Liked the bed, tv and the breakfast would bave been awesome bht we were in a rush and only got the quick continental bar.
Stayed 1 night in Sep 2023
Response from Kirsten Van Wyk on Oct 2, 2023
Thank you very much 'Jacob' how pleased we were to read your feedback regarding your stay with us. Hopefully next time you will be able to enjoy our full breakfast offering, its a delight! We look forward to welcoming you back very soon. Kindest Regards, Kirsten & the Team.

10/10 Excellent

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lynda on Oct 24, 2023
Thanks so much for your 10 out of 10 score, following your stay with us at Barony Castle hotel,I am delighted we met with your expectations and hope we can welcome you back to the hotel in the near future. If there is anything we can do for you, please do not hesitate to contact us.With kindest regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
OK, but time to modernize where it matters
Shower temperature regulation not working as it should (not warm enough) and clogged drain. Continental breakfast very basis and not enough qualty. Come on guys, not everybody wants bacon and eggs or beans early in the morning.
Stayed 2 nights in Sep 2023
Response from Kirsten Van Wyk on Oct 2, 2023
Thank you for taking the time to provide us feedback on your recent stay with us "Anonymous."On receipt of your feedback our maintenance team are looking into the issues raised, I do apologise for this inconvenience. We will take on board your constructive comments regarding our continental breakfast offer, and look to ensure quality and a good variety of products. We hope to welcome you back to the hotel in the near future. Kindest Regards, Kirsten & the Team.

10/10 Excellent

Donna

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet friendly location. Walks along the River behind the property. Wonderful evening meal. The staff were welcoming. Will stay again if in this area. Thanks!
Stayed 1 night in Sep 2023
Response from Kirsten Van Wyk on Sep 22, 2023
Hello Donna,Thank you for such lovely feedback on your recent stay with us. Delighted to hear you enjoyed your evening meal and the team looked after you well throughout your stay. We look forward to welcoming you back to the hotel very soon. Kind Regards, Kirsten & the Team.

8/10 Good

Margaret

Traveled with family
Central location
Stayed 4 nights in Sep 2023
Response from Lynda on Oct 31, 2023
Many thanks for your review of 4 out of 5 following your stay with us at Barony Castle.We hope you will come and stay again and that we can increase your enjoyment to a 5 out of 5 score.Many thanks again and very best wishes

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent dog friendly hotel. Very central location with friendly and helpful staff.
Stayed 2 nights in Sep 2023
Response from Kirsten Van Wyk on Sep 22, 2023
Hello John, Thank you for such lovely feedback on your recent stay with us.We look forward to welcoming you back very soon. Kind Regards, Kirsten & the Team.

10/10 Excellent

Fay

Stayed 1 night in Aug 2023
Response from Lynda on Oct 24, 2023
Thank you for your kind 10 our or 10 score, following your stay with us at Barony Castle Hotel. We look forward to welcoming you again in the future. If we can be of any further help to you, please do not hesitate to contact us.

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Leanne

Stayed 1 night in Jul 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in a very good location in the Main Street of Peebles.
Stayed 2 nights in Jul 2023

8/10 Good

Mayya

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and in a central location. Beautiful countryside and lots of places to visit in the surrounding area.
Stayed 1 night in Jun 2023

6/10 Okay

jan

Stayed 1 night in Jun 2023

8/10 Good

Simon

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous location & exceptional staff. Perfect for a relaxing weekend getaway!
Stayed 4 nights in May 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room overlooking the river was immaculate. The hotel receptionist, Laura, was very welcoming and helpful. We were too late to get a hotel parking space but as it was Sunday the following day there was no problem parking on the road. Public areas a little bit tired but breakfast was plentiful and in the the very fine Adams Room.
Stayed 1 night in Apr 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tontine Hotel in the heart of Peebles
Solo traveller staying for one night only. Only had the breakfast, of which there was a good selection of fruit, cereals, yoghurt etc. They also come round to take your order for hot food when seated and I have to say that was really good. Staff are young and very professional in their approach, appearance and manner. Beds nice and comfortable. Room was very clean, although the shower could do with upgrading. But, hey, warm water came out of it, so you could wash up 😉
Stayed 1 night in Apr 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated right on the High Street. Great location. Lovely interior. Very friendly and helpful staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

ROBERT

Stayed 1 night in Apr 2023

10/10 Excellent

Margaret

Stayed 2 nights in Mar 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Very comfortable stay in single room. Spacious bathroom and great view over the river. Breakfast was OK but could do with bigger selection of continental items eg cold meat, cheese. Also orange juice was a bit watery.
Stayed 1 night in Mar 2023

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Peebles
Great hotel for a short break in the heart of Peebles. Easy access to all the surrounding amenities without the need of a car. Hotel has car parking. Overall service is good and friendly. Rooms are to a good standard. Restaurant food is good too. Would visit again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mary

Stayed 2 nights in Mar 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tontine experience
First time we have stayed at the Tontine hotel but have stayed several times in the sister hotel Barony-castle Eddleston highly recommended too . Found the Tontine to be comfortable clean and Friendly . Good food well presented What I did find was the staff for being younger generation were very friendly and informative knowing and carrying out their jobs well .
Stayed 1 night in Feb 2023

10/10 Excellent

Mai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay with B&B. Lovely hotel right in the centre of Peebles. Rooms are clean and spacious and we had a great view of the Main Street. Good choice at breakfast and food was delicious. Exceptional customer service, staff are friendly, helpful and welcoming. Highly recommended and would definitely return.
Stayed 1 night in Feb 2023

8/10 Good

Mhairi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
The room was great, as were the staff - the only thing was that because of the single glazing at the front - which made it noisy as this was a Saturday night. Don’t think there’s a solution to this.
Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Stayed 1 night in Oct 2022

10/10 Excellent

Keith

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good in a convenient location.
Stayed 1 night in Aug 2022

10/10 Excellent

Susan

Stayed 1 night in Aug 2022

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Angela

Stayed 2 nights in Jul 2022

8/10 Good

Garry

Stayed 1 night in Jul 2022

8/10 Good

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but there is a shortage of parking so had to oark on the road. Also lots of stairs and no lifts. As i had to be an event i had to forgo breakfast as it started too late. The room, staff and food were excellent
Stayed 2 nights in Jun 2022