Ratings based on 531 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Virginia Beach
Need to Attend Seminar in other hotelPosted Mar 22, 2018
Hotel is nice, but the staff mostly the black gay guy at the front desk day shift from yesterday morning around 11:30am March 21,2018 is very sarcastic and unhelpful. And then today March.22,2018 I noticed I was charged more than a hundred dollars in my credit card and I was calling the hotel but they are giving me a run around time. By the way inside my hotel room we also found a used paper plate and a small bowl with left overs food. I wish that the management will do something about this comments that I typed in
for Everyoneby A verified traveler
Posted Mar 8, 2018
the bed was hard and the pillows, while there were many pillows, they were too small
by A verified traveler from Virginia
Stayed there twice. Dirty rooms.Posted Feb 23, 2018
First time they gave us a room that was not cleaned at all. Second room - there was someone inside that room sleeping in bed !!! Third room was kinda OK.... dirty.. and they called it luxury room.
for Everyoneby A verified traveler from Virginia Beach
Great Stay Until Time for BreakfastPosted Feb 7, 2018
Pros: Great location, good value, quiet.
Cons: Keep a closer eye on breakfast offer.
Location: Lots of restaurants and shopping nearby.
Room was quiet. TV and W-Fi were excellent. Breakfast let me down for the first time.....scrambled eggs and Canadian bacon were overcooked from being on display too long at too high a temperature.
by A verified traveler
Posted Jan 22, 2018
This hotel is a ran down mess. Customer is poor
for Everyoneby A verified traveler from Virginia Beach, VA
Quiet hotel close to Short Pump.Posted Jan 19, 2018
Pros: Rooms were quiet, bed and pillows were comfortable, great TV and Internet, decent breakfast.
Location: Especially like the Silver Diner which is withing walking distance. Close to great shopping in Short Pump.
Quiet hotel, clean comfortable rooms, no surprises, decent breakfast. This was a business trip with long working days, so the hotel was a place to crash and recover.
Posted Dec 18, 2017 on Hotels
for Everyoneby A verified traveler from Lynchburg, VA
Sister's birthday celebrationPosted Dec 12, 2017
Pros: The location of hotel is great. Close to shopping centers.
Location: Located close to Short Pump Mall and various other shopping centers and restaurants.
We chose this hotel as an overnight stay to celebrate my sister's birthday. She chose to go to the Comedy club....Funny Bone which is located in the Short Pump Mall which was less than 5 minutes away from Comfort Suites. Hotel is located close to other shopping centers also. Everything was great.....rooms were large....plenty of space. Hotel is surrounded by good restaurants within driving distance. Had an enjoyable time. Can't wait to return.
Comfortable and quiet but needed cleaned betterPosted Dec 11, 2017 on Hotels
There were a lot of good things to say about the hotel such as lobby, pool area, breakfast, comfortability, location, noise level, and service that were good to great with the hotel. The only thing I had to detract from the stay was the cleanliness of the room. It was a suite so two beds and couch bed in the room. There were wrappers behind the couch. Not hidden, just behind the couch. Beer bottle caps under the table (it was a dark color) just shows the vacuum was not run there. And food particles under the entertainment area.
Our stay!Posted Dec 2, 2017 on Hotels
The hotel was very close to many stores and restaurants which was great! The rooms were very spacious. Although they should update some things and make it a little more modern looking. The sofa bed in our room has a rip at the corner and looked old school. Also, the breakfast could of had many more options. It was the basic sausage egg waffle bagels juice and coffee. I had stayed 4 nights and got bored of the food the second day. But the overall stay was great. Staff was friendly