Ratings based on 1,376 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Aug 9, 2019
Not typical of my experiences with Hyatt. Staff were nice however property cleanliness was poor. My room was not done on one day and cleaned poorly on another. Only the bed was made and trash emptied. Used towels were still on the bathroom floor, no vacuuming, etc.
5 out of 5
by A verified traveler

Posted Aug 6, 2019
Stayed with other family members and always love the convenience of location and facilities clean and roomy.
3 out of 5
by A verified traveler from Short Pump

Posted Aug 6, 2019
When we arrived in our room, there were cobwebs over the wall sconces. Had to clean them to ensure there were no spiders around. The check-in staff was very friendly and professional
5 out of 5
by A verified traveler

Posted Jul 31, 2019
Friendly service all around, nice rooms and nice property close to restaurants and ships
5 out of 5
by A verified traveler

Posted Jul 31, 2019
The pool was clean, and the rooms were up to date.
2 out of 5
by A verified traveler

Posted Jul 29, 2019
Check in was fine. The room size was good, but the carpet did not look clean. We found little brown ants in our bathroom, we would kill them and more came back. Our air conditioner unit made loud noises... like a loud washer the whole time. Finally, our bathtub backed up and no maintenance was available to unclog it. Fortunately, there were stores in the area and we bought draino and kept messing with it and eventually got it to go down enough so we all can shower, my husband and son weren’t happy with breakfast, you do pay for breakfast...price not bad, but they ran out of waffles and both my husband and son wanted that, but I guess when it’s done it’s done. Ultimately, I have to say the Manager did step up and handled the situation appropriately. We are in the area frequently, not sure yet if we would stay there again though.
5 out of 5
by A verified traveler

Posted Jul 15, 2019
Near multiple restaurants and other places of interest
5 out of 5
by A verified traveler

Posted Jul 15, 2019
I was really happy with the staff and their desire to go the extra mile.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 24, 2019
5 out of 5
by A verified traveler from New York

Posted Jun 23, 2019
Great breakfasts. Very convenient location. Well maintained property.