Ratings based on 661 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Great location but there's plenty to do.

Posted Nov 18, 2017
It is perfectly located if you are spending the night and have an early flight or train. Town is about 5 to 10 minutes walking. Depending on your rate if you don't add breakfast it will cost you €20. Very expensive but worth if you take 2 or 3 rounds. If you heading to Stubaier Gletcher, again just walk the other side of the street and head up for bus 590. Beware of places to eat, not many or so good around. The hotel is advertised as +VIP for Expedia, but they do not offer anything to guests. And beware of early housekeeping, they will open your door at 7:30.
Comment from Hotel Management
Nov 20, 2017 by Guest relation team, Hotel Management
Dear Guest, thank you so much for taking you time to give us a comment. Perfect that you like our Location. I regret that you don`t like our breakfast buffet, we will speak with our kitchon that it will be worth. Yes, in the winter time the Ski bus for all Areas will stopp than infront of our Hotel. I am very sorry for the invconvenience that you don`t get an Vip set up and the uprade that we offer each Expedia +VIP. Also we will speak with the Housekeeping time! We hope to see you again and wish you all the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

A grand hotel indeed.

Posted Nov 11, 2017
Pros: The extremely helpful staff, clean rooms and delicious breakfast.
Cons: The exercise room could have some more equipment.
Location: It is opposite to the Innsbruck train station and located in the heart of the city.
I enjoyed my stay at the hotel. The room, the bed and bathrooms were very clean and kept clean everyday. I wish that my room had a better view from the window--a demanding expectation given that this hotel is very old in the center of the city.
Comment from Hotel Management
Nov 20, 2017 by Guest realtion team, Hotel Management
Dear Henry, thank you so much for your amazing comment on Expedia. We are so proud that you like our helpful staff, the room and the breakfast. The Equipment in the room we will speak in our head Department Meeting that we can Change something. We really hope to welcome you back and wish you a lovely winter time.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto on

Posted Oct 26, 2017
Right across from the train station and a very short walk into the main area of the city! Bed was very comfortable and sad I was only there for one night! If I'm in Innsbruck again, this is where I'll be staying. Checked in kind of early and room wasn't ready yet so went out and explored for the day and when I came back my luggage was put in my room for me which was nice. Thanks for the great stay!
Comment from Hotel Management
Oct 30, 2017 by Guest Relation Team, Hotel Management
Dear Katelyn, thank you very much for your wonderful Feedback. We are happy to read, that you had a nice time in Innsbruck and in our Hotel. We hope to see you again, Kind regards, your Guest Relation Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Very close to train station and great breakfast buffet!
Comment from Hotel Management
Oct 14, 2017 by Guest Relations Team , Hotel Management
Dear Guest, thank you so much for taking you time to give us a comment on Expedia. We are happy that you like our stay and the breakfast. We hope you had a good journey back home with the train. We looking forward to welcome you agian in our hotel. All the best from Innsbruck
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Posted Oct 6, 2017
Great place, amazing stay. I wish I stayed more days. Will come back for sure. Such a great time.
Comment from Hotel Management
Oct 9, 2017 by Guest Relation Team, Hotel Management
Dear Jimmy, thank you very much for staying with us and your wonderful Feedback. It is a pleasure to read that you had a nice time with us and we hope to see you again in near future. Kind regards, your Guest Relation Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Zurich, Switzerland

Nice hotel at good location

Posted Sep 5, 2017
Nice, clean and perfectly located to discover Innsbruck by walking. Also very quiet and clean
Comment from Hotel Management
Sep 6, 2017 by Guest Relation Team, Hotel Management
Dear Peter, thank you very much for staying with us and taking the time to review your stay with us. We are happy to read that your stay was to your satisfaction and you had a nice time in Innsbruck. We hope to see you again in near future, Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix Az

Posted Sep 3, 2017
Pros: location
Cons: change the foyer ceiling covering a bit garish compared to the overall presentation
Location: With in walking distance to the old part of town and accross from the train station giving access to other parts of the country and beyond
It was seemenly from another era old worls charm and ambiance
Comment from Hotel Management
Sep 6, 2017 by Guest Relation Team, Hotel Management
Dear Guest, thank you very much for your recent visit and taking the time to share your feedback. We are happy to read, that our location was convenient for you and we thank you also for your comments on our foyer, we will discuss it with our Management. We hope to see you again in near future, Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the main train station

Posted Jul 20, 2017
Hotel close to the main train station and walking distance to the Old Town. Breakfast selection is mediocre. The showerhead installed in our bathroom provides a good shower experience
Comment from Hotel Management
Jul 23, 2017 by C. Szabo, Hotel Management
Dear Guest, thank you for your visit and taking your time to share your feedback. We are happy to read that we were able to meet your expectation with our Location and the shower. If your travel brings you back to Innsbruck, we would be happy to welcome you again. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from wolverhampton

long week-end in Innsbruck..

Posted Jul 19, 2017
Great hotel,Great staff,Great location,(opposite train/bus station),The staff could not do enough for us,borrowing us plug adaptor and tooth-brush(new of course).Breakfast was top draw,great variety..
Comment from Hotel Management
Jul 21, 2017 by C. Szabo, Hotel Management
Dear Sean, thank you for staying with us during your recent visit in Innsbruck. We would like to thank you for your kind feedback, the whole team is happy, that your stay was to your satisfaction. We hope to see you again. kind regards
5 out of 5
by Brian

A little off the beaten path with tons of charm.

Posted Jul 15, 2017 on Hotels
Very nice and friendly staff. New hotel with great amenities. Excellent breakfast.
Comment from Hotel Management
Jul 22, 2017
Dear Brian, thank you for staying with us and taking the time to share your experience with other travellers. We are happy to read that your stay was to your satisfaction and that you got a nice experience with our staff members. If your travel brings you back to Innsbruck, we would be happy to welcome you again. Kind regards, C. Szabo