Ratings based on 647 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Zurich, Switzerland

Nice hotel at good location

Posted Sep 5, 2017
Nice, clean and perfectly located to discover Innsbruck by walking. Also very quiet and clean
Comment from Hotel Management
Sep 6, 2017 by Guest Relation Team, Hotel Management
Dear Peter, thank you very much for staying with us and taking the time to review your stay with us. We are happy to read that your stay was to your satisfaction and you had a nice time in Innsbruck. We hope to see you again in near future, Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix Az

Posted Sep 3, 2017
Pros: location
Cons: change the foyer ceiling covering a bit garish compared to the overall presentation
Location: With in walking distance to the old part of town and accross from the train station giving access to other parts of the country and beyond
It was seemenly from another era old worls charm and ambiance
Comment from Hotel Management
Sep 6, 2017 by Guest Relation Team, Hotel Management
Dear Guest, thank you very much for your recent visit and taking the time to share your feedback. We are happy to read, that our location was convenient for you and we thank you also for your comments on our foyer, we will discuss it with our Management. We hope to see you again in near future, Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the main train station

Posted Jul 20, 2017
Hotel close to the main train station and walking distance to the Old Town. Breakfast selection is mediocre. The showerhead installed in our bathroom provides a good shower experience
Comment from Hotel Management
Jul 23, 2017 by C. Szabo, Hotel Management
Dear Guest, thank you for your visit and taking your time to share your feedback. We are happy to read that we were able to meet your expectation with our Location and the shower. If your travel brings you back to Innsbruck, we would be happy to welcome you again. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from wolverhampton

long week-end in Innsbruck..

Posted Jul 19, 2017
Great hotel,Great staff,Great location,(opposite train/bus station),The staff could not do enough for us,borrowing us plug adaptor and tooth-brush(new of course).Breakfast was top draw,great variety..
Comment from Hotel Management
Jul 21, 2017 by C. Szabo, Hotel Management
Dear Sean, thank you for staying with us during your recent visit in Innsbruck. We would like to thank you for your kind feedback, the whole team is happy, that your stay was to your satisfaction. We hope to see you again. kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic staff.

Posted Jul 14, 2017
The staff went above and beyond to give us advice on touring, shopping, and restaurants. One staff member called a sporting goods store to see if they had an Austrian national team jersey in my size to save me a trip in case they didn't. The restaurant and bar staff were as friendly as any I've encountered. I would highly recommend Grand Hotel Europa.
Comment from Hotel Management
Jul 15, 2017 by C.Szabo, Hotel Management
Dear Guest, thank you very much for your visit and your feedback. We would like to thank you for your kind words and we are happy that you had a nice experience with our staff members during your stay. We hope to see you again in near future. kind regards, C.Szabo
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

great value

Posted Jul 1, 2017
Pros: large room, comfortable beds, free breakfast, heated (marble) tiles in the bathroom, spacious elevator
Location: 3 min walk to the historic old town (stare miesto)
everything top notch, great restaurant, very attentive staff, late checkout (originally noon, extended to 2pm)
Comment from Hotel Management
Jul 4, 2017 by Sabrina, Hotel Management
Dear Mr. Marc, thank you so much for the amazing Review. We are so happy that you like the location an our room. The staff was very happy for the friendly worlds. We hope to see you again and wish you all the best from Innsbruck,
5 out of 5
Recommended
for Everyone
by A verified traveler from M.Q. Florida

Great location, nice room !

Posted Jun 25, 2017
Is well located, nice room, AC, great breakfast.
Comment from Hotel Management
Jun 26, 2017 by C. Szabo, Hotel Management
Dear Mike, thank you for staying with us and your review. We are happy to read that you had a nice stay with us and we thank you for your positive comments. We hope to see you again in future, Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable hotel

Posted Jun 23, 2017
Charming hotel. Excellent, helpful staff. Good breakfast. Nice, updated rooms. Shower door was a bit finicky and hair dryer was broke, but the bathroom was great otherwise. They leave yummy chocolates on the nightstand after cleaning the room!
Comment from Hotel Management
Jun 26, 2017 by C. Szabo, Hotel Management
Dear Guest, thank you for your time to Review your stay with us. We are happy to read that you had a nice stay with us but we would like to apologize for the broken hairdryer. If your travel brings you back to Innsbruck, we would hope to see you again. Kind regards
3 out of 5
by Graham

Posted Jun 12, 2017 on Hotels
Rather a strange hotel. Whilst our room itself was comfortable and very clean the wood cladding (in the style of a ski chalet) was a little overpowering. This theme appeared to be only in some of the rooms but was present in the restaurant as well. The absence of a shower curtain (by design it would appear) made for a very wet bathroom! There was nothing particularly wrong with this hotel but the 5 star rating (which it definitely is not) raised expectations that unfortunately it could not meet.
Comment from Hotel Management
Jun 17, 2017
Dear Mr. Graham, thank you for staying with us and taking the time to review your stay. We are sad to read, that you stay was not your whole satisfaction and we would like to apologize for that. The rooms in our traditional tyrolean style are just on the 5th Floor (Studio and Suite) and the other floors are in modern italian design. We would be happy to welcome you again, to Show you our different room categories. Kind regards and all the best, C. Szabo
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
excellent breakfast. staff very helpful and friendly
Comment from Hotel Management
Jun 6, 2017 by C.-Szabo - General Manager, Hotel Management
Dear Guest, thank you for staying with us during your recent visit in Innsbruck. We are happy to read, that your stay was to your satisfaction and that you appreciated our staff and breakfast. We hope to see you again in near future.