Ratings based on 305 Verified Reviews

3.9 out of 5
72% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Older hotel

Posted Aug 23, 2017
Pros: Shower was awesome, in room safe, breakfast was good. Latte machine. Nice outdoor dining room.
Location: Close to train and old town . Easily walkable. Definitely do the Hungerburgbahn, zoo and get a Innsbruck card gets you in free to museum,zoo etc.
Older hotel but in good condition funky heads and horns lots of wood. Room fantastic had a see thru shower very comfortable. About a 3 block walk to old town . Innsbruck is gorgeous.
Comment from Hotel Management
Aug 28, 2017 by Reception, Hotel Management
Dear Lianne, thank you very much for taking the time to evaluate our hotel! Each feedback helps us to get to know the wishes of our guests even better. With pleasure we have read that you enjoyed your stay in our hotel. We are looking forward to welcome you again during your next visit in Innsbruck. Best regards Family Sailer and team
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to downtown Innsbruck

Posted Jul 28, 2017
Location: We had to wander the streets to find the hotel. It is located only 1-2 blocks from main train station and 3-5 blocks from downtown tourist area.
This hotel was clean and felt very Austrian in its decor. The building is 100 yrs old and therefore the layout is different from a modern hotel. The air conditioning was being updated to meet code and they gave us a powerful fan for our room which worked relatively well. It was 30 degrees that week - very hot in the room. The price of the room was expensive however, at least, the breakfast was included. The breakfast was a delicious buffet with a great selection of food.
Comment from Hotel Management
Aug 21, 2017 by Front Office, Hotel Management
Dear Karen, Thank you very much for taking the time to evaluate our hotel! Each feedback helps us to get to know the wishes of our guests even better. As you may have noticed, we have newly renovated the rooms, equipped with air conditioning and informed our guests about this improvement. Unfortunately the operation of the air conditioning system - shortly after its completion - was temporarily forbidden by notice. We communicate this fact offensive. We are sorry if you have not reached this information Mrs. Karen. Furthermore I would like to assure you and all other guests that we can do everything possible to put the air conditioning system back into operation! We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities. Best regards Family Sailer and Team
5 out of 5
by Gal

Posted Mar 3, 2017 on Hotels
wonderfull staf! great hotel
4 out of 5
by Alex

This traveler left a rating score only Posted Jan 10, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Dec 27, 2016
My wife and I spent Christmas eve to Boxing day at this hotel, very nicely located in proximity of the town centre. Room standard is very nice, with an amazing glass walled batroom and all the furniture brand new. There is a restaurant too. Spectacular external glass lift that provide and amazing view of the Alps
Comment from Hotel Management
Dec 30, 2016 by Front Office, Hotel Management
Dear Marco, Thank you very much for taking your time to give us a feedback. With pleasure we have read that you enjoyed your stay in our hotel. We are looking forward to welcome you again in our house. Best regards Family Sailer and Team
2 out of 5
by A verified traveler from norfolk uk

Great location, friendly staff

Posted Oct 18, 2016
Hotel is in a great location, very close to the old town and great if you are arriving by train. Staff are very friendly and pleasant. The room though was dated and tired. The bathroom had a shower over the bath, but you had to hold the shower head whilst in use (bracket missing to hang the shower head). Also the shower screen on the bath leaked, allowing water onto the bathroom floor. We only stayed for one night, but if we had stayed longer we would have asked to change rooms.
2 out of 5
by A verified traveler

Needs to be upgraded

Posted Oct 2, 2016 on Hotels
The room needs to be improved & basic amenities like tissue paper to be provided . Bathroom needs to be upgraded.
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear Ladies and Gentlemen, thank you very much for taking your time to give us a feedback. We are not happy to read that your stay was not satisfied for you. Regarding the rooms we can tell you that in January 2017 we will renovate the rooms. We hope we are able to welcome you again next year to show you the new rooms. Best regards Family Sailer and Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, FL

Very nice hotel close to the train station.

Posted Oct 2, 2016
Pros: Ver good breakfast and comfortable bed.
Location: Train station, historic center, restaurants.
Convenient to train station and old town sights and restaurants.
Comment from Hotel Management
Nov 19, 2016 by Rezeption, Hotel Management
Dear Mrs Marty, thank you for taking the time to share your past experience at our hotel. We are delighted to hear that you enjoyed your stay with us and our location. We hope to have you with us soon again! Best wishes, Family Sailer and team
1 out of 5
by A verified traveler from Fort Collins, CO

Smoke and Noise

Posted Sep 24, 2016
Pros: Location and Breakfast
Cons: Eliminate the cigarette smoke.
Location: Everything in Innsbrucke is handy
Cigarette smoke drifted up the stairs into our room; street noise from the neighborhood bar prevented us from opening the windows to cool the room; a weird "dais" for the bed made it hazardous in the dark. The breakfast was good, as we expect at all hotels in Tirol and Bavaria.
Comment from Hotel Management
Nov 25, 2016 by front office, Hotel Management
Dear Guest, thank you very much for your feedback! We are happy that you enjoyed our breakfast and the meal time at our restaurant. We are sorry to hear, that you didn´t feel comfortable in our beds. Everyone likes a different kind of mattress - one that suits their unique body shape. We also would like to apologize for the noisy neighborhood. Our goal is to fulfill every desire and satisfy every customers, that´s the reason why, we suggest all our guests to come at the reception and try to find a solution for every problem. Critics are however really important to let us grow and improve our service even more and for that reason we thank you again for your evaluation. Kindest regards, Family Sailer and Team
5 out of 5
by A verified traveler from perfect close to station and museums

amazing!!

Posted Sep 14, 2016 on Hotels
great room close to station breakfast was great!! people helpfull!!