Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Posted Jul 9, 2015
Pros: Location close to train station, walking distance to Old Town
Cons: Nothing
We booked in staff very helpful. I lost a backpack on the public water taxi in Venice, i needed to get an Italian speaking person to phone lost property for me. Staff went out of there way to do this for me at no extra charge. Helped me find my backpack.
Comment from Hotel Management
Jul 14, 2015 by General Manager, Hotel Management
Dear guest, thank you for staying at the Grand Hotel Europa and for submitting your valuable review. I am pleased to learn your appreciation towards our helpful staff members, who could help to find your luggage. Your kind words will be gladly shared with the entire team and we all hope to have the opportunity to welcome you back at the hotel in near future. Best regards, Roman R. Straub General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great service, good breakfast,convenient location

Posted Jul 5, 2015
Location convenient to central Innsbruck although a little noisy at night since it is across from train station. The modern, clean room, good breakfast, and helpful staff makes up for it and I would definitely stay at this hotel again.
Comment from Hotel Management
Jul 8, 2015 by General Manager, Hotel Management
Dear guest, thank you for staying at the Grand Hotel Europa during your recent trip to the Alps and for sharing your feedback on it. I am delighted to read that you enjoyed your trip in many aspects. Thank you for mentioning our friendly team as well as our modern, comfortable rooms. Your kind comments will be shared with all staff members and I truly hope to have the opportunity to welcome you back at the hotel very soon. Best regards, Roman R. Straub General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, MA

A very nice stay at Grand Hotel Europa!

Posted Jul 3, 2015
Pros: Everything!
Location: This hotel is very close to the heart of Innsbruck, with so much to see and do.
Wonderful location, friendly staff, cozy atmosphere. Overall, a very pleasant experience.
Comment from Hotel Management
Jul 8, 2015 by General Manager, Hotel Management
Dear guest, thank you for choosing the Grand Hotel Europa during your recent trip to Innsbruck and for writing a valuable review. I am very pleased to learn that you had a wonderful time with us and we all hope to have the pleasure of welcoming you back during your next trip to the Alps. Best regards, Roman R. Straub General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2015
The hotel is conveniently connected to the train station via the car park. The staffs are very pleasant and helpful during my whole stay. There is a sauna and steam bath in the basement which is also directly accessible from a separate lift with security control using room card key. The room is comfortable and quiet. The breakfast is excellent.
Comment from Hotel Management
Jun 15, 2015 by General Manager, Hotel Management
Dear guest, thank you for taking the time to share your valuable feedback. I am pleased to read that you had a pleasant stay . Thank you for pointing out our convenient location as well as our comfortable rooms. It would be a great pleasure to welcome you back with us during your next trip to Innsbruck. Best regards, Roman R. Straub General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Recife

Perfeito

Posted Jun 7, 2015
Pros: Tudo
Cons: Poderia ter mais frutas no café da manhã
Location: Embora fique em frente à estação de trens, o local é muito bom.
Ótima localização e um hotel super confortável, bem localizado, pessoal extremamente solícito - pena que um pouco caro.
Comment from Hotel Management
Jun 12, 2015 by General Manager, Hotel Management
Dear guest, thank you for choosing the Grand Hotel Europa and for submitting your generous review. I am delighted to learn that you had an enjoyable stay and hope to have the opportunity to welcome you back in near future. Best regards, Roman R. Straub
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 2, 2015 on Hotels
Comment from Hotel Management
Jun 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for choosing our hotel during your recent trip to Innsbruck and hope to have the pleasure of welcoming you back with us in near future. Best regards, Roman R. Straub General Manager
5 out of 5
Recommended
for Personal Event
by A verified traveler

Would love to stay there again

Posted May 30, 2015 on Hotels
Comfortable, convenient, efficient. Warm and friendly staff, prompt, responsive and courteous. Great breakfast.
Comment from Hotel Management
Jun 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for taking the time for sharing a feedback on your recent stay. I am glad to learn your appreciation towards our friendly staff as well as our great breakfast buffet. Be assured that your kind comments will be shared with the entire team. Best regards, Roman R. Straub General Manager
2 out of 5
by A verified traveler from Philadelphia, PA

Not a 5 star hotel!

Posted May 30, 2015
Pros: front desk staff
Cons: Needs major renovation
Location: can walk to most tourist attractions. close to train
I have stayed in many 5 star hotels all over the world, this does not even come close! I have stayed in far more superior 4 star hotels. I will say the staff is very nice and try to accommodate but the hotel is in major need of renovation. Furniture, bathrooms, flooring and walls are showing age and ware. It is close to public transportation which might be a plus for some but it also places it in a not so desirable area ie shady looking characters the moment you leave the hotel. The breakfast was pretty good, again not 5 star quality. Not too sure who gave this hotel the 5 star rating but they need to have their licence revoked. My husband and I decided to stay here because it was the only 5 star hotel listed in Innsbruck - it was a major disappointment. In it's current condition, I would rate it closer to a 3 star.
Comment from Hotel Management
Jun 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for submitting your constructive feedback on your recent experience with us. We always value our guests comments and impressions and I am very sorry to learn that we could not meet your expectation in many aspecs during your stay. Be assured, that your critical points will be shared with the rest of my team in order to find improvement. I would also like to thank you for appreciating our friendly staff members. With best regards, Roman R. Straub General Manager
4 out of 5
Recommended
for Business Travelers
by Peter

Posted May 29, 2015 on Hotels
Comment from Hotel Management
Jun 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for choosing the Grand Hotel Europa and hope to have the opportunity to welcome you back in Innsbruck on your next trip to the Alps. Best regards, Roman R. Straub General Manager
4 out of 5
Recommended
by A verified traveler

Posted May 24, 2015 on Hotels
Comment from Hotel Management
Jun 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for staying at the Grand Hotel Europa and hope to have you back with us in near future. Best regards, Roman R. Straub General Manager