Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Macao

靠近火車站

Posted Nov 21, 2016
位置很好靠近火車站.....但酒店員工態度一般,沒有笑容。酒店早餐收費昂貴,不建議吃......如果再來我會入住其他酒店...
3 out of 5
by A verified traveler

5 Sterne Hotel ? ins Alter gekommen !

Posted Nov 20, 2016
Pros: der Eingangsbereich
Cons: nur die Hotelleitung kann etwas ändern
Location: sehr zentral, vieles zu Fuß zu erreichen
Personal sehr freundlich, Zimmer klein, nostalgisch ,nicht modern
4 out of 5
by A verified traveler from US

Nice hotel close to Old-Town.

Posted Oct 25, 2016
Stayed in the Junior suite one night. Check in was a breeze. Friendly staff. Nice room. Very limited view. Comfortable bed. Wonderful shower! Convienant, but mediocre breakfast. Parking is across the street at train/bus station and could've used a few more words of direction. The hotel has identified spaces underground, but desk did not share. Wound up parking then moving, as hotel spots are right by the hotel entrance (Underground). Worked out fine. First time visiting Innsbrook and hotel has a decent location. Short walk to shops, Baroque old town and the maze of cafes. Little further and you're at the river with magnificent vistas. Would recommend the hotel as a good value for price.
5 out of 5
by A verified traveler from orlando, fl

Beautiful, convenient, classic hotel

Posted Oct 25, 2016
Pros: The Hotel Grand Europa is a venerable classic hotel, convenient to the main train station, parking and all the main sites.
Cons: There is nothing to improve in this hotel. It is a classic with fine service and dining.
Location: The Hotel Grand Europa is a venerable classic hotel, convenient to the main train station, parking and all the main sites.
3 out of 5
by A verified traveler from Bath, U.K.

Well placed for everything.

Posted Oct 24, 2016
Pros: He hotel itself let the staff done. The staff were 5* and the hotel was not.
Cons: Refurbishment in some rooms.
Location: Train station, buses, shopping, supermarkets and everything that was needed
First room, Room 226 was excellent, but lock did not work and staff could not resolve. Then moved to Room 410. A lot of mold in the grout in the bathroom wall and the floor tiles were broken and unclean looking. Generally needed to be refurbished.
4 out of 5
by A verified traveler from kuwait

Great choice

Posted Oct 16, 2016
Great location No need for car rent as the hotel is just across the road from innsbruck main station. Car parking is ridiculously expensive. Breakfast was relatively good.
3 out of 5
by A verified traveler from 한국

불편함

Posted Oct 10, 2016
Location: 인스부르크 구시내가 가까움
인스부르크 자체가 복잡하고 정리가 안되어있는 것 같긴하나, 주차장을 찾느라 진땀 흘린 기억뿐이다. 그리고 지하주차장에서 호텔로 들어가는 문은 주차장 쪽에서는 열리지 않고, 리셉션을 호출하여 열어 달라고 해야 하는 듯하나, 아무리 벨을 눌러도 응답이 없었다. 다행히 안에서 나오는 사람들이 있어서, 들어갈 수 있었다.
3 out of 5
by A verified traveler

Posted Oct 2, 2016
Nettes Hotel, schönes Zimmer mit viel Technik. Mitarbeiter warwn sehr freundlich.
5 out of 5
by A verified traveler from Nagoya, Japan

駅から近くて便利なホテル

Posted Sep 27, 2016
Pros: 従業員の方が親切であったこと
Cons: シャワールームのお湯がトイレに漏れないようにすること
Location: インスブルック駅から歩いて1,2分で非常に便利
従業員:それほど英語が得意でない私たちにも親切に説明してくれた。 客室:シャワールームのお湯が洗面所やトイレの方に漏れて床がぬれてしまった。 清潔さ:問題なし。 快適度:ベッドは寝心地よく、旅の疲れも取れてよかった。
3 out of 5
by A verified traveler

Convenient location, quiet

Posted Sep 17, 2016
The hotel staff were friendly and helpful. Located right across from the train station. Easy to find. We had dark stains all over the carpet in our room that was a little off-putting. Shower was very nice.