Ratings based on 623 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great hotel, Great Location, Great Staff

Posted Feb 26, 2017
Pros: The staff, the location, the size & cleanliness of the rooms
Cons: The shower temperature control operation and softer beds
Location: Central location by the train & bus station without the noise factor. Close to everything. Bus for skiing stops out front of the hotel.
This hotel is located in a great central location across from the main train & bus station. We had 2 rooms booked next to each other. The rooms were nice, clean & spacious. The bathrooms were nice and well equipped. The only criticism we had were that the beds were rock hard and we had difficulty in operating the water temperature in the showers. These were minor issues for our length of stay (3 nights) and everything else which was great outwayed any negatives. The staff are exceptional here... from the moment we arrived we felt very welcomed by Lukas, who was also very helpful to us when we got stuck out at Kuthai as well as looking into sledding information for us and organising a private transfer. Other staff members who went out of there way to make us welcome and comfortable were Giuseppe in the bar area. What a character of a person and nothing was too much trouble for him..... He also brought us free champagne when he found out it was my nieces birthday! Also extremely helpful to us were Sabrina and Viktoria. In short the staff are exceptional here and nothing is too much trouble for them. We wouldnt hesitate to stay here again when next in Innsbruck.
Comment from Hotel Management
Mar 17, 2017 by C. Szabo - General Manager, Hotel Management
Dear Guest, thank you for taking the time to share your experience with Tripadvisor. It is always a great pleasure to read feedback such as yours and we are thrilled to learn that you enjoyed your guestrooms, our location and staff members. For sure we will take care of the temperature control to see what the problem was. We all look forward to welcome you again. Kind regards
4 out of 5
by Terry

Posted Jan 22, 2017 on Hotels
Good hotel. Downtown by the bus station.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Terry, thank you for you stay with us and your time to share your experience with other traveller. We hope to get the oppurtunity to welcome you again in our hotel. Kind regards, O. Piscopo- Resident Manager
5 out of 5
by Kathrynh

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Kathrynh, thanks for your feedback on Grand Hotel Europa. We hope to welcome you back soon, kind regards from Innsbruck, O. Piscopo - Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel, convenient location.

Posted Dec 30, 2016
Pros: Location and well-kept.
Cons: Service for Christmas Eve dinner could be faster.
Location: Walking distance to old town.
Very convenient for arrival and departure by train, right across the road from train station. Easy 5 to 10 minutes walk to old town. Service for Christmas Eve special dinner was too slow - took nearly 4 hours, so could not complete the last course. Otherwise, pleasant stay.
Comment from Hotel Management
Apr 1, 2017 by C. Szabo - General Manager, Hotel Management
Dear Robert, thank you very much for your visit and for taking the time to give us a comment on Expedia. We really appreciate for your nice worlds and the that you like our location. We really hope to welcoming you back in the Grand Hotel Europa with king regards,
5 out of 5
by Linda

Best hotel experience ever

Posted Dec 27, 2016 on Hotels
Wonderful! I emailed them to make dinner reservations for our 50th wedding anniversary during our stay. Evidently, that was passed on because our room was adorned with candles, rose petals, love birds made with towels, chocolate & champagne at no charge. Additional the staff was one of best we have had in all our travels.
Comment from Hotel Management
Apr 23, 2017
Dear Linda, thanks for your kind review, come back to visit us, we will wait for you, C. Szabo - General Manager
3 out of 5
by A verified traveler from Exeter

Nice hotel but too noisy

Posted Dec 19, 2016
Nice hotel but the staff made a few errors with my booking. Room was nice but too noisy and we were given 2 single beds rather than the double I booked. Wouldn't go back.
Comment from Hotel Management
Mar 25, 2017 by c.Szabo-General Manager, Hotel Management
Dear Mr. Peter, thank you so much for your kind review on Expedia, we really apricated. I am sorry for the errors with your booking and the noisy room. I`m very happy that we see us again and we will prepare a beautiful room for you. All the best in the meantime,
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Location, price, comfort.

Posted Dec 12, 2016
Right across the road from main station. Underground access via main station carpark (exit right beside supermarket). Room was big, spacious (standard room), and clean. Hotel staff was generally friendly. Breakfast has a good spread compared to the other hotels we stayed in Austria.
5 out of 5
by A verified traveler

Lovely room with great soundproofing.

Posted Nov 30, 2016 on Hotels
Lovely room with great soundproofing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indy, USA

Superlative facility; outstanding location.

Posted Nov 14, 2016 on Orbitz
Location: Great location across the street from the train station and a few minutes walk to the old town center.
Small suite was an outstanding value. Luxuriantly spacious and well designed for two people.
5 out of 5
by A verified traveler

Innsbruck experience

Posted Nov 8, 2016 on Hotels
Grand Europa is located in near to the main train station and other tourist spots. Transportation network was excellent. Front and kitchen Staff was courteous and provided excellent service.