Ratings based on 440 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by Susan


Posted Mar 21, 2017 on Hotels
I was disappointed with the hotel, I booked a superior twin room which it said was available on the site but there wasn't one on arrival so we were given a triple room. No extractor fan in en suite, the shower was in a round bottom bath so not very safe and difficult to regulate. It was very noisy as overlooking the back of hotel and so the bottles being thrown in bins etc. The wifi was very slow but easy to join. Not superior at all and no apology just said that the twin room was not guaranteed on booking so why put it on site as a choice, twin or double bed? I have stayed in a better 3 star hotel than thus 4 star. Innsbruck itself was very interesting
4 out of 5
by Patricia

Centrally located

Posted Feb 28, 2017 on Hotels
The rooms are interesting. Some of the rooms are Redone while others aren't. I happened to stay in an older room and my friends in a newly redone one so I got to see both. The people at the front desk were friendly and the rooms are clean. Only bad part was that they only have one key per room.
5 out of 5
by Leonardo

Lovely luxury.

Posted Feb 18, 2017 on Hotels
Lovely hotel with friendly and very helpful staff. Room was lovely, clean and spacious.
5 out of 5
by Tracey

This traveler left a rating score only Posted Feb 12, 2017 on Hotels
5 out of 5
by Melissa

Posted Jan 24, 2017 on Hotels
A quick overnight stopover and we managed to see a lot right from the hotel, very convenient.
5 out of 5
for Everyone
by A verified traveler from london

Nice hotel

Posted Jan 22, 2017
A very good hotel,great value for money,very clean,close to city centre Room was very clean and spacious and j was happy with services provided I had a good time there Thank you!
5 out of 5
by Amelia

Lovely stay in Beautiful Innsbruck

Posted Jan 16, 2017 on Hotels
Thank you to the team for great Restaurant recommendation for the Piano Bar!
5 out of 5
for Everyone
by A verified traveler from Adelaide, Australia

Fantastic Hotel in a Fantastic City

Posted Jan 1, 2017
Easily the best hotel I stayed in during my European trips. Staff were lovely, room was incredibly comfortable, Wi-Fi was super fast, breakfast was great (be sure to try the croissant with fondant drizzled on top, it has a lovely apricot jam inside). Staff allowed us to store our luggage in a secure room after checking out and also provided us with a complimentary bottle of sparkling water when we checked out, a nice touch. Located in the middle of Innsbruck, it's a short walk to the HBF and a slightly longer walk to the Nordkettenbahn. To top it all off, lovely views of the surrounding alps from the hotel window.
4 out of 5
by A verified traveler

Great location

Posted Dec 10, 2016 on Hotels
Located in the center of the city
4 out of 5
by A verified traveler

great location

Posted Dec 1, 2016 on Hotels
very nice service