Posted Jun 25, 2016 on Hotels
I was very excited about my upcoming stay in this hotel. Historic and 4*. The room was fantastic and comfortable. Lots of windows to open - important when it had been 34C during the day.
Unfortunately, the check in procedure was terrible. A note on the desk asked us to Dial 11. We were then advised to "Dial 12 and my colleague will check you in". Unfortunately, the colleague was quite rude and told me I had to Dial 11. He was not interested in my explanation that I had already dialled 11, and had been requested to Dial 12. Dialling 11 again we were informed that someone would come to check us in. Which they did.
Everything went very nicely after that. The room was good, the dinner in the beer keller excellent. However, breakfast next morning was very disappointing. 1 very small bowl of diced fruit, 1 bread roll each, 2 x slices of ham, 2 x slices of cheese each, freshly squeezed orange juice (excellent) and a hot drink. All well and good, but you can get a better breakfast in lower graded establishments.
Free WiFi is offered, but was pretty well non existent in our room.
We expected a lot more in the general customer service and breakfast in a 4* establishment, specially one which is a member of Historic Hotels Europe. This hotel was booked using reward points, plus a small amount of money. We would have been quite upset to have paid the full price for this accommodation.