Ratings based on 299 Verified Reviews

3.8 out of 5
71% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by Alex

This traveler left a rating score only Posted Jan 10, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Dec 27, 2016
My wife and I spent Christmas eve to Boxing day at this hotel, very nicely located in proximity of the town centre. Room standard is very nice, with an amazing glass walled batroom and all the furniture brand new. There is a restaurant too. Spectacular external glass lift that provide and amazing view of the Alps
Comment from Hotel Management
Dec 30, 2016 by Front Office, Hotel Management
Dear Marco, Thank you very much for taking your time to give us a feedback. With pleasure we have read that you enjoyed your stay in our hotel. We are looking forward to welcome you again in our house. Best regards Family Sailer and Team
2 out of 5
by A verified traveler from norfolk uk

Great location, friendly staff

Posted Oct 18, 2016
Hotel is in a great location, very close to the old town and great if you are arriving by train. Staff are very friendly and pleasant. The room though was dated and tired. The bathroom had a shower over the bath, but you had to hold the shower head whilst in use (bracket missing to hang the shower head). Also the shower screen on the bath leaked, allowing water onto the bathroom floor. We only stayed for one night, but if we had stayed longer we would have asked to change rooms.
2 out of 5
by A verified traveler

Needs to be upgraded

Posted Oct 2, 2016 on Hotels
The room needs to be improved & basic amenities like tissue paper to be provided . Bathroom needs to be upgraded.
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear Ladies and Gentlemen, thank you very much for taking your time to give us a feedback. We are not happy to read that your stay was not satisfied for you. Regarding the rooms we can tell you that in January 2017 we will renovate the rooms. We hope we are able to welcome you again next year to show you the new rooms. Best regards Family Sailer and Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, FL

Very nice hotel close to the train station.

Posted Oct 2, 2016
Pros: Ver good breakfast and comfortable bed.
Location: Train station, historic center, restaurants.
Convenient to train station and old town sights and restaurants.
Comment from Hotel Management
Nov 19, 2016 by Rezeption, Hotel Management
Dear Mrs Marty, thank you for taking the time to share your past experience at our hotel. We are delighted to hear that you enjoyed your stay with us and our location. We hope to have you with us soon again! Best wishes, Family Sailer and team
1 out of 5
by A verified traveler from Fort Collins, CO

Smoke and Noise

Posted Sep 24, 2016
Pros: Location and Breakfast
Cons: Eliminate the cigarette smoke.
Location: Everything in Innsbrucke is handy
Cigarette smoke drifted up the stairs into our room; street noise from the neighborhood bar prevented us from opening the windows to cool the room; a weird "dais" for the bed made it hazardous in the dark. The breakfast was good, as we expect at all hotels in Tirol and Bavaria.
Comment from Hotel Management
Nov 25, 2016 by front office, Hotel Management
Dear Guest, thank you very much for your feedback! We are happy that you enjoyed our breakfast and the meal time at our restaurant. We are sorry to hear, that you didn´t feel comfortable in our beds. Everyone likes a different kind of mattress - one that suits their unique body shape. We also would like to apologize for the noisy neighborhood. Our goal is to fulfill every desire and satisfy every customers, that´s the reason why, we suggest all our guests to come at the reception and try to find a solution for every problem. Critics are however really important to let us grow and improve our service even more and for that reason we thank you again for your evaluation. Kindest regards, Family Sailer and Team
5 out of 5
by A verified traveler from perfect close to station and museums

amazing!!

Posted Sep 14, 2016 on Hotels
great room close to station breakfast was great!! people helpfull!!
3 out of 5
by John from Colorado

Close to the Station

Posted Aug 19, 2016 on Hotels
The Hotel Sailer is an old property near the rail station, its most important advantage. It is also a 10-15 minute walk from the center of Innsbruck, the theater, etc. The room we had was large, but was not made up when we checked it after 2 PM--check in time. The furnishing are a little frayed and banged up. A large and delicious breakfast came with the room price.
4 out of 5
by A verified traveler

Posted Aug 3, 2016 on Hotels
The one feature that was noticeably lacking at this time of year was air conditioning. Whereas the hotel would be quite cosy in cooler weather, in midsummer it can be quite stuffy as a result.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guests, thank you very much for your feedback! We are sorry to hear, that you didn´t feel comfortable without air conditioning. Fans are anyhow available, just ask the reception, our staff will be pleased to help you further. We are really hope to see you again in the future! Kindest regards, Family Sailer and Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Another lovely stay

Posted May 30, 2016
Pros: location, breakfast, sleep quality
Cons: kept having to sign into wifi
Location: close to station, plenty of places to eat, 10 minute walk to old town
My second stay at Hotel Sailer - and i'll be back again. Located very close to the railway station, so about 10 minutes walk from the old town. Room had a nice mountain view. Rooms are very spacious with adequate storage, although this could be improved. Room was clean and in good repair. Water pressure a bit low. Excellent sleep quality - dark, quiet, comfy bed. Lovely breakfast. Helpful staff. Secure storage for luggage. Had to sign into wifi everytime I used it but it was fast, reliable and free
Comment from Hotel Management
Jun 1, 2016 by Michaela Waas / Rezeption, Hotel Management
Dear Ladies and Gentlemen, thank you very much for taking your time to give us a feedback. With pleasure we read that you enjoyed your stay in our hotel. We will discuss your suggestions immediately in the team and hope to have you back soon in our hotel. With best regards Family Sailer and Team