Ratings based on 68 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Dec 27, 2016
My wife and I spent Christmas eve to Boxing day at this hotel, very nicely located in proximity of the town centre. Room standard is very nice, with an amazing glass walled batroom and all the furniture brand new. There is a restaurant too. Spectacular external glass lift that provide and amazing view of the Alps
Comment from Hotel Management
Dec 30, 2016 by Front Office, Hotel Management
Dear Marco, Thank you very much for taking your time to give us a feedback. With pleasure we have read that you enjoyed your stay in our hotel. We are looking forward to welcome you again in our house. Best regards Family Sailer and Team
2 out of 5
by A verified traveler from norfolk uk

Great location, friendly staff

Posted Oct 18, 2016
Hotel is in a great location, very close to the old town and great if you are arriving by train. Staff are very friendly and pleasant. The room though was dated and tired. The bathroom had a shower over the bath, but you had to hold the shower head whilst in use (bracket missing to hang the shower head). Also the shower screen on the bath leaked, allowing water onto the bathroom floor. We only stayed for one night, but if we had stayed longer we would have asked to change rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, FL

Very nice hotel close to the train station.

Posted Oct 2, 2016
Pros: Ver good breakfast and comfortable bed.
Location: Train station, historic center, restaurants.
Convenient to train station and old town sights and restaurants.
Comment from Hotel Management
Nov 19, 2016 by Rezeption, Hotel Management
Dear Mrs Marty, thank you for taking the time to share your past experience at our hotel. We are delighted to hear that you enjoyed your stay with us and our location. We hope to have you with us soon again! Best wishes, Family Sailer and team
1 out of 5
by A verified traveler from Fort Collins, CO

Smoke and Noise

Posted Sep 24, 2016
Pros: Location and Breakfast
Cons: Eliminate the cigarette smoke.
Location: Everything in Innsbrucke is handy
Cigarette smoke drifted up the stairs into our room; street noise from the neighborhood bar prevented us from opening the windows to cool the room; a weird "dais" for the bed made it hazardous in the dark. The breakfast was good, as we expect at all hotels in Tirol and Bavaria.
Comment from Hotel Management
Nov 25, 2016 by front office, Hotel Management
Dear Guest, thank you very much for your feedback! We are happy that you enjoyed our breakfast and the meal time at our restaurant. We are sorry to hear, that you didn´t feel comfortable in our beds. Everyone likes a different kind of mattress - one that suits their unique body shape. We also would like to apologize for the noisy neighborhood. Our goal is to fulfill every desire and satisfy every customers, that´s the reason why, we suggest all our guests to come at the reception and try to find a solution for every problem. Critics are however really important to let us grow and improve our service even more and for that reason we thank you again for your evaluation. Kindest regards, Family Sailer and Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Another lovely stay

Posted May 30, 2016
Pros: location, breakfast, sleep quality
Cons: kept having to sign into wifi
Location: close to station, plenty of places to eat, 10 minute walk to old town
My second stay at Hotel Sailer - and i'll be back again. Located very close to the railway station, so about 10 minutes walk from the old town. Room had a nice mountain view. Rooms are very spacious with adequate storage, although this could be improved. Room was clean and in good repair. Water pressure a bit low. Excellent sleep quality - dark, quiet, comfy bed. Lovely breakfast. Helpful staff. Secure storage for luggage. Had to sign into wifi everytime I used it but it was fast, reliable and free
Comment from Hotel Management
Jun 1, 2016 by Michaela Waas / Rezeption, Hotel Management
Dear Ladies and Gentlemen, thank you very much for taking your time to give us a feedback. With pleasure we read that you enjoyed your stay in our hotel. We will discuss your suggestions immediately in the team and hope to have you back soon in our hotel. With best regards Family Sailer and Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

A comfortable stay

Posted Oct 26, 2015
I only stayed here for one night as I was travelling through. The hotel was ideally located for me- a block from the train station and an easy 10 minute walk to the old town. The room was very comfortable and was surprisingly quiet (I was in a road facing room). The staff were friendly. The breakfast was quite good with a lot of variety. When in Innsbruck next I will stay here.
Comment from Hotel Management
Oct 29, 2015 by Michaela Waas / Rezeption, Hotel Management
Dear Claire, thank you very much for taking your time for a feedback. It is a pleasure for us that you have enjoyed your stay in our hotel. We are looking forward to welcome you again in our house. Best regards Family Sailer and Team
3 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Near the train station, 5 Minute walk

Posted Oct 8, 2015
Pros: The included breakfast, and the (extra) restrant
Cons: WiFi reliability, general room decore
Location: History, churches castle and museums
Hotel has a recommended resterant, great atmosphere, service, food, and price. Check in person not helpful at all,not rude, just unable to provide any information about finding food or places of interest. You REALY want the Innsbrook card, includes access to attractions and tourist bus. The halls were dim yellow, the room and furnishings simple and seriously dated. Everything worked, but this was a place to shower and sleep, not a hotel to enjoy. The breakfast was superior, with many choices, the one thing they stand out for. This hotel serves fine as a place to stay while enjoying the city. Internet access frequently required logging in again.
Comment from Hotel Management
Oct 23, 2015 by Family Sailer and Team, Hotel Management
Dear, thanks for your feedback!We´re glad to hear that you enjoy your dinner at the restaurant&also our breakfast.We´re sorry that the staff on the front desk wasn´t able to help you.Our multilingual staff loves to take care of our customers&will help you to find the best solution for a perfect stay
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel

Posted Jul 16, 2015
Pros: The breakfast was good and included with the room. The courtyard restaurant was nice to have drinks, we didn't eat there. Good WiFi access!
Location: Good location, 10 minute walk into the old town.
Hotel Sailer is convenient to the train station and the old town. The room was large and comfortable. No air conditioning on a very hot day was manageable because it cooled at night.
Comment from Hotel Management
Aug 15, 2015 by Michaela, Hotel Management
Dear Mr Larry, thank you for taking your time to write a review! We are glad to hear that you enjoy your stay in our hotel. We are looking forward to welcome you again in our hotel. Best regards Family Sailer and team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2015
I enjoyed staying, nice price, nice staff. I would stay next time in it and if asked I would recommend to friends, My only drawback is lack of English TV yet I believe this is normal in this class of hotels elsewhere .
Comment from Hotel Management
Jul 6, 2015 by Michaela, Hotel Management
Dear Mrs Elisabeth, thank you very much for your good evaluation! It was our pleasure to have you as our guests and we hope to see you soon in Innsbruck! Best regards, Family Sailer and Team
5 out of 5
Recommended
for Couples
by A verified traveler from Bristol

Great breakfast and friendly staff

Posted Jun 19, 2015
Location: Innsbruck is beautiful!
Staff were very welcoming and helpful, breakfast was fantastic, room was small but cosy and comfortable. Great for our one-night stay.
Comment from Hotel Management
Jul 6, 2015 by Michaela, Hotel Management
Dear Charles, thank you very much for taking the time to give us an feedback of your stay. We are glad to hear that you enjoyed your stay in our hotel and we are hoping to welcome you again in our hotel. Best regards Family Sailer and Team