Aerial view

Reviews of Innsbruck Tivoli

3.5 out of 5
Innsbruck Tivoli
Olympiastrasse 41, Innsbruck, Tirol

Reviews

8.6

Excellent

Rating 10 - Excellent. 312 out of 716 reviews" "
Rating 8 - Good. 294 out of 716 reviews" "
Rating 6 - Okay. 73 out of 716 reviews" "
Rating 4 - Poor. 20 out of 716 reviews" "
Rating 2 - Terrible. 17 out of 716 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

JIHANE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel
Stayed 1 night in Jan 2024

6/10 Okay

Cameron

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For a 4 Star property, this was poor. The carpets were stained. The walls were scraped and dirty. The coffee maker leaked water when you used. The maid service was the worst. They fluffed the bed and that’s about it. Did not refresh the coffe pods, left the dirty coffee cups out, wiped nothing in the bathroom. Basically nothing. The man behind the bar was very sarcastic to me and unprofessional. He told me he was charging me 1 Euro for a fork or spoon when I asked for one. And then laughed about it. For the money I paid $1500 for 4 nights — I expect more. This was poor! The breakfast was the only saving grace. It was very nice and the people working there were nice.
Stayed 4 nights in Dec 2023

6/10 Okay

Paula

Traveled with family
I booked a king bed but got two twins. I tried calling reception many times to ask questions but no one ever answers the phone. There was no hair dryer in the bathroom. Many stains on the carpet and walls. The bathroom was quite nice though. The safe did not work, and showed "low battery" but there was no one available to fix it and no alternative was offered. Sadly it was a pretty spartan average hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Wayne

Stayed 1 night in Sep 2023

8/10 Good

Andy

Stayed 2 nights in Sep 2023

2/10 Terrible

Akash

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Bad service
Stayed 2 nights in Sep 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
very kind and clean
Stayed 1 night in Sep 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Malcolm

Traveled with family
Disliked: Property conditions & facilities
The building looks very modern, but the room we had welcomed us with a dirty carpet and aging sofas that need reupholstering. the roll out sofa bed was wretched, hard springs poking through and saggy. The washroom was clean and big. the master bedroom was good with comfortable beds. Did not purchase the breakfast. Staff were helpful in finding another room, but it was smaller so we stayed with the one we have. travelling with three.
Stayed 1 night in Aug 2023

10/10 Excellent

Eungyeong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View is nice! Staff is vey kind! My son likes park near the hotel.
Stayed 6 nights in Aug 2023

8/10 Good

Jamie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not great for the cost per night.
The hotel did not live up to the standards in the photo. The carpets were stained, the walls were scuffed, and there were broken tiles in the bathroom. The lights in my bathroom were very dim. Additionally, the mattresses and pillows were very uncomfortable ( super firm mattress with scratchy sheets & very flat pillow). When asked if they had extra pillows, we were told no. The breakfast was just fine compared to other places I have stayed in Innsbruck. Not the best place if you want to be within walking distance of the town center. For the cost per night, they certainly could invest in the appearance and comfort of the hotel. I would not stay here again or recommend it.
Stayed 4 nights in Aug 2023

6/10 Okay

Ian

Stayed 2 nights in Jul 2023

6/10 Okay

Wares

Stayed 1 night in Jul 2023

8/10 Good

Pernille

Stayed 1 night in Jun 2023

2/10 Terrible

Joe

Stayed 2 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 5 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mind-blowing experience
Overall it was a great stay with amazing breakfast and views. However, the customer service definitely needs improvement, as one of the new employees blatantly told us to leave a negative review because she said “it’s not my hotel anyways”. Also, another employee didn’t even try to assist us in looking for a parking spot, when the hotel ran out of parking spaces. Hopefully there can be some improvements in customer service, so other travelers can have a more enjoyable stay.
Stayed 3 nights in Jun 2023

8/10 Good

kim

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ich hatte wohl ein Pech mit meinem Zimmer... der Teppich war richtig schmutzig, der Sessel ebenso. Badezimmer war ok. Mein Zimmer war Strassenseitig, das Fenster lies sich nicht schließen, somit war es die ganze Nacht richtig laut durch das Verkehrsaufkommen. Wir werden uns wohl nicht mehr wiedersehen...
Stayed 1 night in Mar 2023

8/10 Good

Gavin

Stayed 3 nights in Mar 2023

6/10 Okay

Emer

Traveled with family
Air con wasn’t working and room was very warm. €8 for 2 small bottles of water. Room was clean but the duvet cover was open at the bottom and the duvet underneath was not clean. Staff very friendly and lovely views
Stayed 2 nights in Mar 2023

6/10 Okay

Christopher

Stayed 1 night in Feb 2023

8/10 Good

Jose

Stayed 1 night in Feb 2023

10/10 Excellent

Akira

Stayed 2 nights in Jan 2023

8/10 Good

Levente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean

2/10 Terrible

MICHAEL

Stayed 3 nights in Dec 2022

10/10 Excellent

Jack

Stayed 1 night in Dec 2022

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Very well maintained. Breakfast included, it was a great selection. The sauna/spa was a good perk on the top floor.
Sauna
Dinning area
Breakfast
Stayed 6 nights in Nov 2022

10/10 Excellent

Mark

Stayed 1 night in Oct 2022

8/10 Good

Klaus

Stayed 3 nights in Oct 2022

8/10 Good

Michel

Stayed 1 night in Sep 2022

10/10 Excellent

Marcin

Stayed 1 night in Sep 2022

6/10 Okay

Michael

Stayed 3 nights in Aug 2022

8/10 Good

Caroline

Stayed 1 night in Aug 2022

10/10 Excellent

Sama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was hood and the team is so friendly and nice and it was close to the centre
Stayed 2 nights in Jul 2022

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Martin

Stayed 1 night in May 2022

10/10 Excellent

Holger

Stayed 4 nights in May 2022

10/10 Excellent

Henrik

Stayed 1 night in Mar 2022

8/10 Good

MARIA

Very clean and very good breakfast. Staff was nice and helpful.
Stayed 5 nights in Mar 2022

10/10 Excellent

Hali

Stayed 1 night in Feb 2022

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do no stay in this dirty, dangerous hotel
Extremely bad experience. Hotel room was disgustingly dirty, there was a hair on a drinking glass, there was dirt in the mini bar fridge and burns on the carpet, dirty marks all over the room. Supposedly hotels are paying more attention to sanitising and cleaning right now, what must this hotel have been like if this is after the extra attention. Safety is another concern, the underground garage has lights that are activated by a sensor but they didn’t activate when I went to load my luggage in the car and seem to only activate when a car moves, for females this could be extremely dangerous. The desk clerk when I checked in was very unwelcoming, completely unhelpful. The bar and cafe is closed, there is no way to get food at night, or even a cup of coffee or tea. The minibars are all empty, there are no kettles or coffee making facilities in the rooms. I asked for a kettle and was required to leave a twenty euro deposit to obtain the kettle. The hotel operates like a downmarket hostel not a proper hotel. I recommend you do not stay here.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020

8/10 Good

Torsten

Stayed 3 nights in Feb 2020

8/10 Good

Olav Amlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

8/10 Good

carolyn

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lambdens Wedding 2020
Very clean and tidy, maybe a few more staff would help as at busy times when staff were between reception and the bar it took too long to get a drink.! Apart from that, very good. would stay there again. :-)
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Check in very late, very unhelpful staff. Need to pay for parking
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff is not well informed about tourism activities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent location good quality breakfast room decent size nice bathroom. Negative : Attitude of staff on reception - Germanic sullen. Staff in breakfast room surly never smiled
Stayed 2 nights in Dec 2019