Nice place to stay, but the walls are too thin.
Posted Oct 25, 2016
My wife and I checked in this past Saturday, staying two nights Our room was on the first floor of the hotel. The first night's sleep wasn't a good one. I could hear people outside of my own room taking showers, as well as toilet flushes (it felt like the plumbing ran right through our room. In the morning, since our room was located right next to their restaurant, the people walking by and talking woke us up. If you're coming to this hotel for some peace and quiet, consider other options.
Also, be aware that the "Breakfast Included" advertisement on Expedia's page for this hotel, is not what you think. We were given two complimentary breakfast cards, but once we went to the restaurant, we found out (after ordering) that the "breakfast included" consisted of pretty much a pastry and a drink. I've stayed at other hotels in Lancaster that have offered omlets, waffles, fruit, etc for their complimentary breakfast. As I stated, my wife and I already ordered, so we stuck with (and paid for) the order we placed. My wife ordered the French toast and I ordered the pancakes. The French toast was disappointing. Normally when you order French toast, you don't expect to see the bread a pale color. Halfway through her meal, my wife bit into something hard. She discovered that it was something hard, like a bone. When we let the waitress know, all she did was acknowledge it. No apologies, an offer of something different, or removing the charge from the check.
Comment from Hotel Management
Oct 27, 2016 by Ryan O'Donnell, Assistant General Manager, Hotel Management
I sincerely apologize for your experience at our property. As you can tell by the 100's of 5 star reviews we have received on Expedia and Trip Advisor, this is not a typical experience at our hotel. Our complimentary breakfast includes hot items, such as eggs made to order, our house made hot oatmeal, and our famous coffee cake. It is not uncommon to have a guest order hot oatmeal, coffee cake, coffee and orange juice free of charge. This certainly is not a pastry and a drink.
Thank you for your feedback from your stay.