Property grounds

Reviews of Stella Swiss Quality Hotel

4 out of 5
Stella Swiss Quality Hotel
General-Guisan-Strasse 2, Interlaken, BE

Reviews

8.4

Very Good

Rating 10 - Excellent. 183 out of 382 reviews" "
Rating 8 - Good. 133 out of 382 reviews" "
Rating 6 - Okay. 34 out of 382 reviews" "
Rating 4 - Poor. 20 out of 382 reviews" "
Rating 2 - Terrible. 12 out of 382 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Trace

Stayed 4 nights in Nov 2023
Response from Bastian on Feb 12, 2024
Dear TraceThank you very much for your visit at Stella Hotel Interlaken, thank you as well für your kind feedback as well as the good review. It is nice that you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Bastian on Dec 13, 2023
Dear MarkThank you very much for your visit at Stella Hotel Interlaken, thank you as well für your kind feedback as well as the good review. It is nice that you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

8/10 Good

Ashok Daya

Stayed 3 nights in Nov 2023
Response from Bastian on Dec 13, 2023
Dear Ashok DayaThank you very much for your visit at Stella Hotel Interlaken, thank you as well für your kind feedback as well as the good review. It is nice that you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat. Friendly and helpful staff. Convenient. Good breakfast. Pool is nice amenity and very clean. I used it a lot but it was otherwise rarely used during my four night stay.
Stayed 4 nights in Nov 2023
Response from Bastian on Nov 8, 2023
Dear TimothyThank you very much for your visit at Stella Hotel Interlaken, thank you as well für your kind feedback as well as the good review. It is nice that you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
I didn't ask much of the staff other than for dining options. All staff spoke enough English to get me by. Friendly and accommodating. Room was small, but clean and had a balcony. Good hot water with good pressure. Good location close to shopping and eating, but far enough away to be very quiet and safe.
Stayed 4 nights in Oct 2023
Response from Bastian on Nov 8, 2023
Dear RyanIt was a pleasure to welcome you to the Stella Hotel Interlaken. Thank you very much for your kind feedback as well as good rating. Especially your appreciation of the team, the quality of service and friendliness are very important to us. We will be happy to pass this on to our staff.See you soon again, in the house with the star on the roof.Yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel just a little off the main strip, so quieter but still super easy to walk everywhere. Staff were great, especially in reception and the breakfast area. Great breakfast with good variety. Rooms were fine, with a balcony and view which was nice. Would stay here again if in Interlaken.
Stayed 4 nights in Oct 2023
Response from Bastian on Oct 19, 2023
Dear KarenThank you for your visit to the Stella Hotel Interlaken, your kind feedback as well as the good review. Yes – the central location is very valuable to us, and we are pleased if you were able to take full advantage of this.See you soon again, in the house with the star on the roof; we would be delighted!Sincerely yours, Elisabeth and Bastian Hofmann & Team.

6/10 Okay

Dominica, Braintree

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was great. The room seems its wear and tear. Overall the room was good but when there are no AC in the hotel, it was a bit difficult to sleep at night. The staffs were wonderful and extremely helpful and insightful. Would recommend this hotel
Response from Bastian on Oct 12, 2023
Dear DominicaThank you for your visit to Stella Hotel Interlaken and for taking the time to rate us. We regret that you missed air conditioning due to the current high temperatures. We will install this comfort during the annual maintenance work next winter (2023/24)Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend Stella Hotel enough…they really treat you like family and they clearly put their clients first. My husband had an accident and had to get surgery at the nearby hotel, and they were so accommodating with our needs. The hotel was also very convenient for us, since it was within walking distance of amazing food, the paragliding park, grocery stores and bus stops. There were also plenty of free parking. The breakfasts were delicious and the attendants were always so kind. There is a pool in the hotel, which was awesome, and a huge balcony. The only minor downsides: interior is a bit older and there is no AC. BEST HOTEL IN INTERLAKEN!!
Stayed 2 nights in Aug 2023
Response from Bastian on Sep 18, 2023
Dear AmyIt was a great pleasure for us to welcome you to the Stella Hotel Interlaken. Thank you also for your kind feedback as well as for the good review.We are pleased that you were able to benefit from the hotel’s free parking. On site, thanks to the central and quiet location of the hotel, Interlaken is wonderful to explore on foot and your car can enjoy a holiday as well .See you soon again, in the house with the star on the roof; we look forward to welcoming you.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

Venkata, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Bastian on Sep 18, 2023
Dear VenkataThank you very much for your visit at Stella Hotel Interlaken, thank you as well für your kind feedback as well as the good review. It is nice that you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

8/10 Good

Kari

Stayed 3 nights in Aug 2023
Response from Bastian on Oct 12, 2023
Dear KariThank you very much for your visit at Stella Hotel Interlaken, thank you as well für your kind feedback as well as the good review. It is nice that you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

Khalifa, Kuwait city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place ... recomanded
Stayed 4 nights in Aug 2023
Response from Bastian on Sep 1, 2023
Dear KhalifaThank you for your visit to the Stella Hotel Interlaken, your kind feedback as well as the good review. Yes – the central location is very valuable to us, and we are pleased if you were able to take full advantage of this.See you soon again, in the house with the star on the roof; we would be delighted!Sincerely yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interlaken visit
Stayed 3 nights in Aug 2023
Response from Bastian on Sep 1, 2023
Dear AnonymousThank you very much for your visit at Stella Hotel Interlaken, thank you as well für your kind feedback as well as the good review. It is nice that you enjoyed your stay with us. We look forward to welcoming you back soon.Best regards from the house with the star on the roof.Sincerely yours, Elisabeth and Bastian Hofmann & Team.

4/10 Poor

Elizabeth

Stayed 2 nights in Aug 2023
Response from Bastian on Oct 12, 2023
Dear ElizabethThank you for your visit to Stella Hotel Interlaken and for taking the time to rate us. We regret that you were not 100% satisfied. We would also be happy to receive your detailed experiences.Best regards from the house with the star on the roof.Cordially yours, Elisabeth and Bastian Hofmann & Team.

10/10 Excellent

HUNG, Marietta

Stayed 2 nights in May 2023

10/10 Excellent

Arild

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Adequate room size.
Stayed 3 nights in Oct 2022

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and friendly and helpful staff
Stayed 1 night in Sep 2022

10/10 Excellent

Ravindra

Stayed 2 nights in Aug 2022

10/10 Excellent

Raghunath

Stayed 2 nights in Jul 2022

8/10 Good

Dan, Kamloops

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Assistance with check in and sights to see.
Stayed 2 nights in Jun 2022

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within a short walk of Interlaken West and many shops and restaurants. The staff was most helpful and so polite and courteous. The room was spacious and very comfortable. With no air conditioning, the room air cooler was very much appreciated and made the temperature reasonable, especially with the cooler nights. We highly recommend this hotel!
Stayed 3 nights in Jun 2022

10/10 Excellent

Katerina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! The staff are friendly and helpful. We enjoyed our stay! Downside is no AC, but a fan is provided and we left our balcony door open for cooler air at night.
Stayed 2 nights in Jun 2022

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Cozy Hotel
Wonderful stay in Interlaken at Stella. Friendly staff, good breakfast, comfortable room, and close to restaurants and activities.
Stayed 5 nights in Jun 2022

10/10 Excellent

cecily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for our family
We had a wonderful time in Interlaken The hotel was clean and comfortable. We had 2 large rooms. Both were decorated differently. One room felt like we were in the 1960s with its simple décor and colors. I really don't care about that kind of stuff anyway, just clean and comfortable which we're both met. The breakfast buffet was delicious with the variety of items, and the staff and hosts were fantastic. Everyone was helpful, kind, and polite. I would definitely stay here again. I liked the location. It was on the corner of a main road, but that didn't bother us in the slightest. We could hear cars but it was not like city drivers. No honking or congestion. It was almost soothing. We had a car but were able to walk to all the shops and restaurants nearby. We used the car for traveling to activities. Thank you for giving us a wonderful place to stay in your beautiful country.
Stayed 5 nights in May 2022

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs
Stayed 2 nights in Jun 2022

10/10 Excellent

sudhakar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and helpful staff.
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs, clean room, variety of choices in the continental breakfast buffet tables. Thank you for making our stay at Interlaken so pleasant!
Stayed 5 nights in Apr 2022

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of hotel in Interlaken
Very clean, well located hotel. Staff always ready to help. Good breakfast. Free parking.
Stayed 4 nights in Apr 2022

10/10 Excellent

sataporn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very good clean. Big enough for tree people Breakfast is very good. Staff is very helpful.
Stayed 4 nights in Apr 2022
Response from Bastian on Apr 21, 2022
Dear sataporn Thank you very much for beeing our guest. It was a pleasure, to have you here and we are glad, that you enjoyed your stay in a good, big and clearn room. We also thank you for the compliment for our helpful staf! Hope to see you again, soon. Kind regards from Interlaken

10/10 Excellent

Stefano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room for a family of 3. Excellent and very comprehensive breakfast. Quiet rooms. Very good location in the middle of downtown Interlaken.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those of you that have traveled abroad know how expensive hotels cost compared to room size. We payed a decent price and had a good size room. We were fortunate enough to get the roof top terrace with mountain view. The staff was super nice, friendly, and helpful. The breakfast, that was included, was more than expected. Instead of a croissant with jam, they had eggs, sausage, yogurt, etc.. The location was great, near everything you need. The only negative thing I can say is the room was a little out dated. However, coming from modest means, it was not a problem. At least the room was clean and had the amenities we needed. I would stay here again.
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really lovely little hotel. Immaculately clean and with great service.
Stayed 1 night in Apr 2021

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off season stay in interlaken
Great balcony southern exposure with view on jungfraujoch. Nice warm pool
Stayed 1 night in Nov 2020

10/10 Excellent

Nadege

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveler

Stayed 3 nights in Sep 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Zijad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Jamilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Zainab

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
I had a lovely and comfortable stay just before the Coronavirus pandemic. The hotel is really clean and newly refurbished. The owners are really kind and helpful. The hotel is located in the centre of the city and near so many attractions, just a 2-3 minutes walk from the Interlaken West station and a walking distance from the famous Höheweg street. There are many good quality restaurants just around the corner, Indian, Arabic and Italian. There is one restaurant in particular that I loved and visited regularly its Arabic restaurant and Shisha lounge called Bawaabat Dimashq and Hookah King 1.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
The facility of hotel is good. But the breakfast is not good.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families
The hotel was clean and comfortable, with the largest room I have ever seen in a European hotel. The room was ready for my family when we entered with a small bed made up for our young daughter and a crib for my son. The staff at the front desk is very helpful. The indoor pool was also a hit with my kids.
Stayed 1 night in Jan 2020

8/10 Good

Chong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family stay
Wonderful room for a family of 4. Very comfortable and spacious room and the receptionist was very helpful. Location is central and we are overall very happy with the stay. However, indoor swimming pool was not warm enough in winter.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Stella! Staff was very friendly!! We enjoyed our stay!!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. The reception was very welcoming and helpful to locate a good restaurant in the area.
Stayed 1 night in Oct 2019

10/10 Excellent

Erhard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly made to feel at home. Comfortable
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we were only at this hotel for one night, we can highly recommend it in all regards, and especially for how helpful and informed the management staff were. I will stay at this hotel again when next in Interlaken.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty hotel with everything you need, helpful and cheerful staffs
Stayed 2 nights in Jun 2019