Ratings based on 87 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

The best hotel we have ever stayed in.

Posted Oct 10, 2017
Pros: EVERYTHING!!!!
Cons: Niothing at all.
You have to experience this to believe how good it is. There wasn't a single aspect of our stay that was not 7 stars. The place to stay in Interlaken. (Jose at concierge is a master at his job.)
5 out of 5
Recommended
for Everyone
by A verified traveler from ksa

Nice hotel and location

Posted Sep 5, 2017
Best hotel in Interlaken with world class facilities
3 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Expensive Great Location

Posted Sep 1, 2017
Best Location Expensive not as clean as expected Great Breakfast included modern with same facilities as the old days Library billiard room TV room for kids spa many areas to sit inside the room and overlooking Jungfrau
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Nice experience with happy atmospher and and and gooood
2 out of 5
by Markie

terrible service

Posted Jul 5, 2017 on Hotels
the customer service at this hotel is awful. definitely not worth the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
i love the view from hotel,also the pool and spa is amazing, my kids loves there. I recommend for family.
Comment from Hotel Management
Mar 31, 2017 by VICTORIA-JUNGFRAU Grand Hotel & Spa, Hotel Management
Dear Guest Thank you very much indeed for the complimentary comments regarding your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. See you soon in the VICTORIA-JUNGFRAU Grand Hotel & Spa and until then we wish you all the very best. Yasmin and Urs Grimm Cachemaille General Managers
5 out of 5
by Marc

Posted Mar 22, 2017 on Hotels
Bel-air Suite and Wellness and Breakfast Buffett and Dinner in the awarded restaurant als Terasse
Comment from Hotel Management
Mar 31, 2017
Dear Marc We would like to thank you for your positive feedback regarding your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. We already look forward to your next visit to the VICTORIA-JUNGFRAU Grand Hotel & Spa and wish you all the very best. Yasmin and Urs Grimm Cachemaille General Managers
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Superb hotel

Posted Feb 21, 2017
This might be the nicest spa area I've ever seen, and I've been all over. The hotel staff is truly fantastic, every member is kind, helpful and just the best. The hotel is well located, 10 min walk to train station , Interlaken Ost, across the street from lovely park with winter activities and near all the city has to offer. My only regrets are we didn't have more time and maybe I would have reordered our trip to end with this hotel because it was so lovely and the spa area was so fantastic, not sure our other stops can live up to this place. 5 plus stars by any standard.
Comment from Hotel Management
Mar 31, 2017 by Victoria-Jungfrau Grand Hotel & Spa, Hotel Management
Dear Guest Heartfelt thanks for your super assessment of your stay in Victoria-Jungfrau Grand Hotel & Spa. We wish you all the best and look forward to welcoming you here once more at Victoria-Jungfrau Grand Hotel & Spa. Yasmin and Urs Grimm Cachemaille General Managers
5 out of 5
by A verified traveler

Perfect spa vacation!

Posted Jan 17, 2017 on Hotels
Perfect hotel for spa and relaxing vacation. Great breakfast, beautiful room. We felt like we were kings.
Comment from Hotel Management
Mar 31, 2017
Dear guest Thank you for the excellent assessment that you gave following your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. We look forward to your next visit to the VICTORIA-JUNGFRAU Grand Hotel & Spa and once again having the opportunity to offer you an indulgent experience, as well as a feast of special and memorable moments. best regards Yasmin and Urs Grimm Cachemaille General Managers
5 out of 5
by A verified traveler

History meets Luxury

Posted Oct 30, 2016 on Hotels
One of the finest hotels in Switzerland, in Europe, in the world! Staff is plentiful (which is rare in Europe) and their attitude is beyond service. A world of it's own, in the good way, and with a spa to go with it. Only thing that got me out of the hotel, from time to time, was my dog...
Comment from Hotel Management
Mar 28, 2017
Dear Dr. Karsten Thank you very much indeed for the complimentary comments regarding your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. We look forward to your next visit to the VICTORIA-JUNGFRAU Grand Hotel & Spa and once again having the opportunity to offer you an indulgent experience, as well as a feast of special and memorable moments. best regards Yasmin and Urs Grimm Cachemaille General Managers