Ratings based on 825 Verified Reviews

3.7 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by Sonia

Great service, Clean Rooms

Posted Apr 30, 2017 on Hotels
Great costumer service from Checking in to checking out. Made everything smooth and easy. Made sure we were happy with our stay.
Comment from Hotel Management
May 1, 2017 by Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Orlando - Convention Center - 6443 Westwood. We are so happy you were overwhelmed not only by our service but also with your comfortable room. We hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham alabama

Great

Posted Apr 26, 2017
Pros: Every thing is great, mostly location to universal and the clearness
Cons: Add eggs to,the breakfast
Location: Great , just great
Great location, very nice hotel like new, very cleane, nice people, good breakfast and great customer service. Will come back again in October .
Comment from Hotel Management
Apr 27, 2017 by General Manager , Hotel Management
Wow - thanks for the fabulous feedback. We are delighted to know our location was perfect for your trip and that you were completely satisfied with all that we have to offer. It was a good to have you here at Extended Stay America - Orlando - Convention Center - 6443 Westwood, and we look forward to serving you on your next visit in October. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Orlando - Convention Center - 6443 Westwood. Sincerely, General Manager
3 out of 5
by William

Good

Posted Apr 24, 2017 on Hotels
Good
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
William, thanks for choosing to stay at our hotel. We are happy to know all went good during your visit and that you were satisfied with all that we have to offer. We appreciate your feedback and hope to be at your service again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Not great, not good... barely ok.

Posted Apr 23, 2017 on Hotels
The bathtub was rusty, so I didn't give my children a bath because I didn't want them in that. My wife and I took very fast showers just to avoid being in there for too long. The bed was hard and the air conditioning made a noise the whole night. Tv was not clear and the channels were horrible. Nothing for children. Will not stay here or in this area again.
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
Thank you for staying with us and for sharing your feedback. We regret that your room fell short of your expectations and sincerely apologize for the maintenance issues you identified. We take this opportunity to ensure we are delivering the best facilities to our guests. I hope you will consider giving us another opportunity to have you and your family as our guests. Sincerely, General Manager
4 out of 5
by Ramon

Nice experiece...

Posted Apr 22, 2017 on Hotels
Very nice area and good service
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Ramon, thanks for your nice comments. We are happy to know you like our location and that you were impressed with the service provided by our associates. It was a pleasure hosting you at Extended Stay America - Orlando - Convention Center - 6443 Westwood, and we hope you will come and see us again soon. Sincerely, General Manager
5 out of 5
by Andrew

Great Stay

Posted Apr 22, 2017 on Hotels
Extended stay America was great. The location was perfect, and the room felt like a small apartment. Very comfortable. My only complaint is that they could have more available for breakfast. The breakfast was very simple, with no eggs or sausage, no waffle or french toast.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Andrew, thanks for sharing your experience at Extended Stay America - Orlando - Convention Center - 6443 Westwood. We are happy to know our location worked well for you and that you enjoyed your comfortable room. We appreciate your observation and hope to be your hotel of choice whenever you are in this area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from L

Good for short stay

Posted Apr 21, 2017
Attention needs to be paid to deep cleaning of toilets . Room was comfortable but really needs a better look at cleaning of bathrooms they weren't dirty at first glance but needs some deep thorough cleaning
Comment from Hotel Management
Apr 22, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay at our hotel. Although you liked your comfortable room, we are sorry for the housekeeping issues you experienced which made your visit a less than perfect one. We will share your feedback with the concerned team in an effort to improve our service. Thanks again for being our guest, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Apr 20, 2017
Great location, staff was wonderful and very accommodating, room was very clean. Would definitely stay again
Comment from Hotel Management
Apr 20, 2017 by General Manager  , Hotel Management
Deanna, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Orlando - Convention Center - 6443 Westwood. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with your suites and our service. Thank you for being our guest, and we look forward to your next visit.    Sincerely, General Manager 
5 out of 5
by Andrew

Posted Apr 17, 2017 on Hotels
Facility was clean and inviting. Breakfast was a bit light not the standard Waffles and Cerial you would expect though.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Andrew, thanks for taking the time to share your feedback. We are pleased to know you enjoyed the cleanliness of our property and that you had a restful stay while you were here. It was a pleasure serving you at Extended Stay America - Orlando - Convention Center - 6443 Westwood, and we hope to have you will come and see us again in the near future. Sincerely, General Manager