Ratings based on 706 Verified Reviews

3.4 out of 5
66% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Orlando, FL

ROACHES ROACHES ROACHES

Posted Nov 27, 2017
Found 3 roaches in our first room, once we asked to be moved in the next room there were 3 more!!! Seriously?!
Comment from Hotel Management
Nov 30, 2017 by Hotel Management, Hotel Management
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to theme parks

Posted Nov 13, 2017
Thoroughly enjoyed my stay this past weekend! Would stay again next time we come to the area
Comment from Hotel Management
Nov 13, 2017 by Hotel Management, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America. We are so pleased to read that you enjoyed your stay here and that you were impressed with our convenient location. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from dallas

Dirty no service Roach filled

Posted Nov 6, 2017
Unvacuumed floors Found beer bottles cap on floor. Roaches on bathroom
Comment from Hotel Management
Nov 8, 2017 by Hotel Management, Hotel Management
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Chicago

Great location for Convention Center

Posted Oct 5, 2017
Pros: Location.
Cons: Significantly needs a deep clean and an update.
Location: Very close to convention center and seaworld.
I booked this hotel as its a quarter mile walk from the convention center and upon arrival immediately regretted my decision. My room had recently been smoked in, even though its a non-smoking hotel. I went to the front desk and asked for another room and she offered me a bottle of febreeze to try first. On my second visit to the front desk she gave me a different room. The kitchens have a full fridge, but the kitchens haven't been updated in at least 20 years and are starting to fall apart. The stairs between the floors smelled awful, and had puke on them the second day that never was cleaned up. The final straw was the dudes outside blaring music at 5 am while working on their truck. I just gave up and got a new hotel. FYI there are actually two Extended Stay America hotels right next to each-other (Orlando Sports Complex and Orlando Convention Center) - I accidentally walked into the convention center one first ... don't bother with that one either.
Comment from Hotel Management
Oct 7, 2017 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Kissimme

Nice hotel and good hotel staff.

Posted Aug 23, 2017
Nice hotel and good hotel staff. I have a good experience. Great location near foods companys. I recommend the hotel to all.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Limary, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our accommodating team and comfortable property. We acknowledge you recommending us and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
2 out of 5
by A verified traveler from miami Florida

Posted Aug 21, 2017 on Orbitz
The hotel was outdated dirty and was in a location that is not comfortable
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Joe, thank you for sharing your experience with us. I apologize for the inconvenience you had regarding the cleanliness of our hotel. I will share your comments with my housekeeping staff so that they can take the necessary steps to make the changes. I am also sorry to read that our location was not appealing to you. We regret the inconvenience these caused and would like to regain your trust on a future date. Sincerely, General Manager
2 out of 5
by A verified traveler from Dallas, TX

strong smoke smell in the room and bathroom.

Posted Aug 18, 2017
The first room I went in had strong smoke smell. I asked for another room. Still smell smoke and no other room available. It's non smoking room.
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
I apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment and I am sorry the smell compromised your experience. I will follow up with my housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 12, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by Manager, Hotel Management
Thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America - Orlando - Convention Ctr - Sports Complex. Sincerely, General Manager
5 out of 5
by Charles

Posted Aug 9, 2017 on Hotels
It was a good location and very nice hotel
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Charles, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our hotel. Thanks again for choosing Extended Stay America - Orlando - Convention Ctr - Sports Complex, We hope to have you stay with us again. Sincerely, General Manager
4 out of 5
by Gunnar

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017 by Manager, Hotel Management
Gunnar, thanks for taking the time to post your rating online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Orlando - Convention Ctr - Sports Complex. Sincerely, General Manager