Ratings based on 811 Verified Reviews

3.7 out of 5
79% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Pros: Location. comfortable beds. spacious room.
Cons: Rooms could use some updating, new carpets.
Location: Easy access to stores, restaurants, and Disney parks. Could walk to near by restaurants.
Great location for easy access to Disney Parks. Staff very nice and helpful. Very professional. Rooms clean and spacious. Great price!
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Orlando - Convention Center - Universal Blvd. It’s so nice to read our location was ideal for your needs and that you were impressed with your comfortable room and our helpful associates. We value your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
very convenience, very close to the main parks, and streets.
Comment from Hotel Management
Jul 25, 2017 by General Manager , Hotel Management
Thanks so much for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America - Orlando - Convention Center - Universal Blvd. We look forward to your next stay! Sincerely, General Manager
3 out of 5
by A verified traveler

Review

Posted Jul 18, 2017
Do not think I will stay here again...the price was not bad but if you don't have room service...you have to take your own trash out and you have to take your towels to the front desk to get new ones. Also, the breakfast could have been better. There's only bread, cereal and maybe waffles...nothibg else.
Comment from Hotel Management
Jul 20, 2017 by General Manager , Hotel Management
Thank you for providing detail of your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. However, as mentioned by you, towels and linens can be exchanged at the front desk anytime and complimentary. Also, we apologize our breakfast selections did not meet your expectations. I will share your concern with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice, Clean, Quiet and Convenient

Posted Jul 16, 2017
The hotel was clean, quiet and close to stores and restaurants. The price was amazing for the location. The staff were pleasant as well. The only con that I have is the breakfast could be better. It was a lot of bread and cereal and that's it. I would recommend this hotel to everyone.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America -Orlando - Convention Center - Universal Blvd. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thanks for recommending us to future guests, and we look forward to hosting you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Milwaukee,Wi

Nice Hotel,needs housekeeping work

Posted Jul 15, 2017
Pros: Conveiniece and location
Cons: Housekeeping
Location: Close to shopping and Universal Studios,also the bi Ferris wheel and Sea Life Aquarium
Great Value for the money. Although need to work on their Housekeeping! Stayed for 10 Days and Housekeeping never came to clean room once. Had to go to desk and complain, but nothing was done to fix problem only gave us more towels at request. Very poor rate on the Housekeeping, good thing we kept a nice room. Other then that nice place.
Comment from Hotel Management
Jul 16, 2017 by General Manager , Hotel Management
Dean, thank you for your candid feedback. Although we are glad to know you were pleased with our proximity to various attractions and recognized the great value we offer for the price, we are sorry we missed meeting some of your expectations. Your feedback will be shared with our Housekeeping team to be more diligent further. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lake placid, FL

Perfect family hotel

Posted Jul 12, 2017
Excellent place to stay to visit parks in Orlando. Clean and great staff. Free breakfast was great 😊
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thanks for the nice feedback. We are so glad to know our location was ideal for your needs and that our service and amenity were to your satisfaction. It was a pleasure hosting you at Extended Stay America - Orlando - Convention Center - Universal Blvd., and we hope to welcome you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler from Ocala, FL

terrible breakfast

Posted Jul 10, 2017
Pros: location
Cons: breakfast and service.
Location: very convenient to attractions
Check in went fine. Room was OK. Got up in morning to have breakfast and there was no juice. The waffles were thawed out Dollar Tree waffles that were wet and terrible. The toasters to toast them didn't work and there was no fresh fruit. Probably the worst hotel breakfast I have seen. Our room was never serviced and no fresh towels were delivered. We have stayed in a lot of hotels around I Drive and this is probably the worst.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please know since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. We hope you will consider giving us another chance so that we can provide you with an improved visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a weekend stay

Posted Jul 4, 2017
The hotel is a very good located and is nice for weekend getaway. The bathrooms need to renovated!
Comment from Hotel Management
Jul 5, 2017 by General Manager , Hotel Management
It was a pleasure to have you as our guest at Extended Stay America -Orlando - Convention Center - Universal Blvd. We are delighted to read to had a comfortable stay and that our location was perfect for your travel needs. We acknowledge your suggestion and have taken a note of it. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel...

Posted May 23, 2017
My family Loved our stay, Everything was Excellent. I will stay there again and recommend this Hotel.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Orlando - Convention Center - Universal Blvd. and thank you for sharing your review with fellow travelers. It's great to read you and your family enjoyed the stay and that our facilities and service were to your satisfaction. We appreciate you for recommending us and look forward to welcoming you all for another fantastic trip. Sincerely, General Manager
3 out of 5
by A verified traveler from York, PA.

doors are to loud!!

Posted May 13, 2017
Pros: very clean and nice layout.
Cons: make it more sound proof between the rooms and make the doors shut quite.
Location: close to everything and that made it nice.
Nice and clean. But you can not get a good night sleep. you can here every door slam!!!
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Thank you for providing your candid feedback. It’s nice to know you had an overall pleasant stay and that you liked our convenient location and clean facilities. However, we apologize that we were not able to provide you with a good night’s sleep. Reviews like yours are reminders of our need to constantly work to improve our facilities to our guests. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager