Ratings based on 977 Verified Reviews

3.6 out of 5
74% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Dec 7, 2017
Pros: Proximity to the convention center.
Cons: Better lighting in room (lamps)
The room was very dark, with insufficient lighting. Otherwise, it was suitable for the price.
3 out of 5
by A verified traveler from PR

Cheap place to stay.

Posted Nov 27, 2017
Not too bad, but room was smelly due to humidity. No breakfast included.
Comment from Hotel Management
Dec 9, 2017 by Candace. A, Hotel Management
Hello Gustavo, Thank you for providing us with your feedback. If you have any issues with your room please contact the front desk immediately so they can address the situation/
3 out of 5
by A verified traveler

Posted Nov 21, 2017
I understand that the location is largely what drives the pricing around here, but I was quite disappointed with the comfort level in the room (or lack thereof). I found my bed to be very hard, and the pillows were all different and not at all comfortable (I had to stack up 3 of them too get some comfort out of them). I also had an issue getting the keys to work trying to get into my room during the first night, but it worked fine the following day. In addition, my travel sized face wash and moisturizer were thrown out (I assume) when my room was cleaned. I did get used to the bed after a bit, so if you just need a place to sleep, this could be a good, affordable option. It's also in a very convenient location. And I will say that I found the employees to be very friendly and helpful.
3 out of 5
by A verified traveler from Tampa, Florida

Not great

Posted Nov 6, 2017
The room was really small for a double, they only had 2 tiny square pillows per bed... and it just looked very old and run down. Some of the staff was nice, others needed a lesson in customer service. Also on the website confirmation I was given a $5 off, when we got there I was told they could take the $5 off bc they didn't know how. So instead of paying the 106 and change I was confirmed at I had to pay 110 and change. No a big deal, but not good customer service none the less.
Comment from Hotel Management
Nov 8, 2017 by Manager, Hotel Management
Thank you for your review and comments regarding our staff and bed. Thank you for choosing our hotel. We hope to see you again soon.
3 out of 5
by A verified traveler

Staff was good - room not so much

Posted Oct 21, 2017
I did not see insects or bad smells as others have reported. There was a smell of Febreze though. My major problems with the room: 1. The a/c whenever it switched on would make a terrible noise that no one can sleep through. I had to turn it off at night, luckily the weather was not too hot. 2. The windows in this hotel are right next to the walkway so it is as if you are sleeping in a shop window. The curtain is heavy so privacy = no light. Too late to rebuilt them but they could at least provide a curtain that lets some light in
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our room. We hope you'll return someday to see how we continue to grow thanks to valuable guest feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Friendly Good Nice

Posted Oct 1, 2017
Clean room. Courteous service. Friendly staff. Cafes nearby.
Comment from Hotel Management
Oct 2, 2017 by Red Roof Staff, Hotel Management
Thank you much for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from North miami

The two bilingual spanish gorl were the best

Posted Sep 23, 2017
Pros: pool jacuzzy next to international drive
Cons: free breakfast
Location: Red lobster rest also dennys and mc donalds
I was greet by the peruvian girl and she show me and explained me everything..I will come back again.Also the afternoon shift spanish girl was exelent as well
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will share your comments with our staff and we look forward to your next visit
1 out of 5
by A verified traveler from Miami

Dirty hotel but it served its purpose

Posted Sep 14, 2017
The stay started off positively with the very nice man at the front desk accommodating us after coming in early in the morning. Although we missed the check in deadline he accommodated us and allowed us to check in and even gave us permission to check out a little later. However Once we headed to our room we were met with some sketchy people outside of their rooms watching our every move as we went to our room. The room smelled bad and the bathroom floor looked black with dirt. It was so dirty in the room we wouldn't even let our dog out of the bed for fear she would find something gross. As we tried to fall asleep after 15 hours on the road we had constant loud music and voices talking all around us. My poor dog was even scared of the place and spent the night cuddled up with us jumping at every noise. All in all I guess it's what you expect from a red roof inn off of a highway during a hurricane evacuation but I guess I had just hoped the scary Red Roof Inns I knew as a child had made improvements for the better.
Comment from Hotel Management
Sep 21, 2017 by Manager, Hotel Management
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. Thank you for taking the time to give us feedback from your stay with us. This helps us improve the service that we give to future guests and also understand aspect we need to maintain, rectify to provide better experience here at our hotel. We appreciate your insightful feedback. Warm regards,
3 out of 5
by A verified traveler from scotland

Good location

Posted Sep 9, 2017
Pros: Easy parking
Cons: Just a basic room and air condition was to loud
Location: McDonald's right next to hotel which was great after a long drive to get to Orlando
basic room , quick entry to hotel and good parking , but it s just a basic hotel so I do not have a lot to say about it , somewhere to sleep
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thank you for sharing your review and rating to our hotel. We will do our best to improve the quality of our services and accommodation for the convenience of all our valued guest in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Very nice! This is a old building and the carpet into the room does not smell good. The A/C is old too and did not worked as expected during the night. For the rest of topics like location is perfect, lobby service is very good, room devive perfect (everything clean when we came back ag night).
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
We appreciate your insightful review. Feedback from guests are used as reference as we continue to strive so we can provide above par, good value hotel services. We will conduct a thorough investigation on the claim you mentioned.We hope to have the opportunity to serve you again soon. Kind regards.