Ratings based on 763 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from ft myers
Will definitely come backPosted Oct 15, 2017
Love it , excellent hotel , nice pool , quiet . Will come back , I highly recommended
for Everyoneby A verified traveler from London, England
wonderful!Posted Oct 9, 2017
I was staying at the Ritz Carlton at the backend of a business trip, before heading back to London. As a woman travelling on my own I was looked after, cared for and I felt very safe. The staff are EXCEPTIONAL. It‘s why I chose the RC and true to form they lived up to my (very high) expectations.
for Everyoneby A verified traveler from new york
Posted Sep 29, 2017
Wonderful experience would highly recommend to anyone who is going to Cenu
for Everyoneby A verified traveler
Great Hotel for Orlando Parks VacationPosted Sep 17, 2017
Pros: Ambiance, Dining Options, Room Size, Free Shuttle to Parks
Location: Within a 20 min drive from all the parks and international drive. Accessible and convenient location.
This hotel was beautiful and very luxorious. The rooms were big and the bathrooms were spacious and well equipped. Although the property seems more suited for conventions and events, it is a great family option as well. The pool and restaurants were a great way to relax after a day at the parks. It was also very convenient that the JW was connected which offered another pool option and food choices. The staff was kind and helpful. We had a mosquito issue in our originally booked room and the staff worked promptly to have us shifted to another room within a few hours. They also offered some hotel credit for the inconvenience. The staff also offered help in planning our visits to parks. One of the best offers this hotel had was the shuttle to Sea World and Universal. The shuttle was convenient and frequent and it really took the hassle out of having to drive to the parks.
for Everyoneby A verified traveler from california
WonderfulPosted Sep 9, 2017
Love it the place..the bed just swallows you and staff were very friendly..I will be back to stay
for Everyoneby A verified traveler from Kentucky
Nice hotel, but had some construction going on.Posted Sep 5, 2017
Cons: I was really looking forward to the Ritz experience and really didn't get that full experience this time at this location.
Location: This location was a destination and no things to walk too.
We love the Ritz, but didn't have that over the top experience. One day there were robes in the room and one day there was one and the other day there was none. Weird. The third day they had not cleaned the room when we returned to the room at 4pm after an all day at the pool. That was very frustrating!!! The drain in the shower was very slow and not draining properly and we were given a disability room where ALL of the bars and hooks were very low and there was nothing high to hang things on which I found very odd since they checked us in a room without any disabilities.
for Everyoneby A verified traveler
Posted Sep 5, 2017
Lobby was under construction, very large disappointment to see this. If I had known about the construction, I would not have stayed
by A verified traveler from Potomac, MD
Construction noise, poor layoutPosted Aug 30, 2017
The Ritz and connected Marriott are under construction. The entire property feels like an accident waiting to happen. The pool was unusable because of construction noise. Our room was unusable during the day because of construction noise. Tons of staff in the lobby area, but quality was a mix--some were very helpful (concierge), others put on a smile and did nothing to help with even the simplest of questions (those milling about in the middle), others were downright rude (reception). The dining options were good, in both hotels. Rooms were nice, but definitely in need of an update.
for Everyoneby A verified traveler from texas
best hotel I have ever stayedPosted Aug 28, 2017
Pros: customer services, allegance of the staff, the atmosphere, the resort around the hotel, biking areas , areas to kayak, relax, swim play volleybal
Cons: maintain the customer service
customer services is out of this world. the cleanliness, and detail of the rooms is insane. so much room for every thing. the anticipation of every thing you may need for your stay is included. I loved it
for Everyoneby A verified traveler from Orlando
Excellent service!Posted Aug 26, 2017
Pros: Everyone: The bell staff, room service, maid service, and front desk staff. In addition, no matter where you walked someone greeted you kindly!
Cons: I would improve nothing, BUT keep everything that this hotel does already!
Location: The location was Orlando. We were here for a week-long conference which kept us pretty busy. Not much beyond the hotel was possible with our schedule.
Best hotel stay ever, and I mean that! Our bags were collected outside so we could quickly get inside from the heat of the day. Inside, we were escorted to the front desk where we already had a key for an adjourning room for my son. When I requested it online through another site it was denied, but at the hotel itself we were given the adjourning room. At this point, I am in love with the Ritz-Carlton. The love affair didn't end - our rooms were gorgeous with tons of towels, robes for us, and both had balconies. Each day the maid service was impeccable. Can you believe, twice a day for cleaning! Also, last but certainly not least, Room Service was delivered with a flourish with such great people! Customer service is the very best in the Ritz-Carlton. I would encourage vacationers to please stay here!