Ratings based on 7,528 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
Pros: spacious and clean.
Cons: sound of pump in Jacuzzi
Location: Easy access to all one's needs.
It was a different experience but overall it was good
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary canada

Beautiful resort with great amenities.

Posted Dec 10, 2017
I was in Orlando on business and stayed here only because I received a fantastic rate. But I'll be back. It is a large beautiful resort with lots of amenities and activities. The 1 bedroom suite I was in was huge and exceeded my expectations. I'll definitely be back.
3 out of 5
by A verified traveler

Posted Dec 4, 2017
rather shabby with strange smells - obviously built as an 80s florida timeshare and it feels like it. on the plus side the room was quite large, with separate kitchen area and seating area. If I'd been in town with the family going to the theme parks, it would have been fine; staying here for an event at the tantalisingly close convention centre, it was a bit less so.
Comment from Hotel Management
Dec 4, 2017 by Westgate Resorts, Hotel Management
Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Anja
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Fl

Wonderful place to vacation or a quick getaway.

Posted Dec 3, 2017
Very friendly staff. Everything that you need is on sit. We really had a wonderful time and will be returning.
Comment from Hotel Management
Dec 4, 2017 by Westgate Resorts, Hotel Management
Thank you for your review. Our goal at Westgate is to provide you, our guest, with a professional and courteous staff as well as quality accommodations and amenities. We are glad you enjoyed yourself and look forward to your next visit. - Anja
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

Nice Villa

Posted Dec 3, 2017
The one bedroom Villa was awesome! It’s a little off the beaten path but well worth it. The room was clean and comfortable cosy, the jacuzzi was awesome, the burger, fries and drinks at Drafts was delish. I was disappointed that the staff did not add the aromatherapy in the steam room nor did they turn on the whirlpool. The masseuse was awesome though!
Comment from Hotel Management
Dec 5, 2017 by Nahi., Hotel Management
Awesome pics! We appreciate your comments and that you want to share your experience. For us it is a pleasure to serve you and make your vacation an unforgettable experience. We hope to see you soon!
1 out of 5
by A verified traveler from Houston

Didnt work for my family

Posted Nov 28, 2017
Pros: Rooms and the Staff.
Location: Location was good.
My first night was not good. Neighbors came in about 2am and stood on the balcony for about an hour laughing and talking out loud, I got no sleep. Then they went to the room and talked for another 2 hours. Walls are thin. Another neighbor played Lenny Williams out loud for 30min. Bringing beer in. My son was locked out by his neighbors 2 nights with babies and in the cold, had to call security 2 nights in a row. Never found a park near our room, parked 3 buildings over and walked. Won't stay there again. Neither will my son. The staff was great and the rooms were clean. The stairs were dirty and stained.
Comment from Hotel Management
Nov 30, 2017 by Nahi., Hotel Management
Thank you for sharing your experience. We are glad to hear you felt welcomed by our staff and that you enjoyed your room.We regret a lot the inconvenience happened with all the noise that prevented you from resting, Is something unusual in our resort. We looking to offer our guests the best possible stay and to relaxing vacations. We are making improvements in relation to the parking lot to offer a better comfort for all our guests. Please, we hope that you give us the opportunity to return to stay with us and be able to offer you the stay that you and your family deserve!
2 out of 5
by A verified traveler

Westgate Lakes Resort & Spa

Posted Nov 27, 2017
This was my 3rd time staying at Westgate. The first time we had an amazing visit - the room was clean and very well appointed. The 2nd time we went, not as nice but still no major issues. This is a timeshare resort, so you expect some wear over time until updates are made. However, this last visit, we were completely disappointed. The family room furnishings were extremely worn, lighting throughout was very bad. We were unable to get the thermostat stable for a comfortable temperature the 3 nights we were there. There was no linen on the pull out couch (the mattress on the pullout was horrible), and the spare linens for the bedrooms were spotty and had hairs everywhere. The final straw for us however, was the day we were checking out. We did not use the kitchen to cook the entire trip, just kept drinks in the fridge - and it's a good thing, because the morning we were getting ready to leave, we saw a cockroach crawling on the stove. I addressed all of these issues with management, and they were very responsive as far as refunding resort fees and one nights stay. However, I feel the cons seriously outweighed the pros this time, and we will not be staying here again,
Comment from Hotel Management
Nov 30, 2017 by Nahi. , Hotel Management
Thank for sharing your experience. First of all, we want to thank you for choosing us. We feel very sad with your comments and above all to tell us that we do not exceed your expectations this third time you visit us. Your valuable comments are taken into account so that this type of situation does not happen again. We are making improvements in our resort to offer our guests the best possible experience. We ask you please to give us the opportunity to get up and we assure you that your stay will be much better next time!
2 out of 5
by A verified traveler

Nice hotel... Not a fun experience.

Posted Nov 27, 2017
Our hotel room was great! You must sit through a 4 hour high pressure time share meeting in order to get your room or tickets to the park.
Comment from Hotel Management
Dec 11, 2017 by Nahi., Hotel Management
Thank you for sharing your feedback. We are glad to hear that you enjoyed your room! We normally make a 90-minute presentation to offer to our guest the benefits of obtaining a timeshare with us. Without any type of commitment, we apologize if there were any inconveniences. We hope we will have the opportunity of welcoming you back to our resort soon.
4 out of 5
Recommended
for Families
by A verified traveler from Costa Rica

An excellent location, close to the attractions

Posted Nov 23, 2017
Pros: The main thing is the excellent location.
Cons: Hotel services
Location: The main thing is the excellent location. Close to major attractions and shopping centers.
In Orlando the hotels are to rest after the days in the parks. The main thing is a clean, nice and comfortable place to recover strength. This hotel is ideal, comfortable and with an excellent location.
Comment from Hotel Management
Nov 28, 2017 by westgate customer care, Hotel Management
Thank you so much for sharing your feedback with us. We are thrilled to know that you enjoyed so many aspects of your vacation with us. We do hope that you allow us another chance to fully exceed your expectations again in the future. Luna
4 out of 5
Recommended
for Everyone
by A verified traveler from Providence, RI

Nice Hotel in a perfect area

Posted Nov 22, 2017
Pros: Location, Staff, room and resort cleanliness, and facilities and conditions.
Location: Close to everything in Orlando very easy to access and with security.
Perfect place to either have a nice rest vacation or enjoy the Parks.
Comment from Hotel Management
Nov 28, 2017 by westgate customer care, Hotel Management
Thank you for your feedback. We are delighted to know that you enjoyed a smooth check in, wonderful accommodations and ideal resort location. We hope to see you again soon. Luna