Worst hotel experience
Posted Jul 22, 2013
We booked two rooms (non-smoking). The reservation states that the rooms are non-smoking. When we arrived, we were informed that we DID NOT book non-smoking and that only smoking rooms were avaiable. One smoking room smelled too bad to stay. We asked for another room and the staff at the front desk were very rude. I explained that my husband has asthma and cannot stay in a smoking room. They did give us a new SMOKING room but we couldn't even open the window (it was locked so it could not be opened). When I inquired about opening the window, the staff was even more rude. Said that we did NOT guarantee a non-smoking room. My husband tried to stay in the second room but started having trouble with his asthma. By 9:30 PM he left the room and slept in the truck all night. There were no other rooms at other hotels in that city. It was truly the worst experience I have had at a hotel.