Ratings based on 388 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Frequent traveler

Posted Aug 15, 2016
It was ok... Small bathroom.... I had a family emergency and left home with short notice.. It was good for my sper of the moment budget.
Comment from Hotel Management
Aug 16, 2016 by Cari , Hotel Management
Dear frequent traveler, Thank you for taking the time to leave us your feedback! I am glad to hear we were able to accommodate your budget on short notice, and we do sincerely hope your family emergency turned out okay. Thank you for staying with us, and we do hope to see you on future visits to the Inver Grove Heights area. Best, Cari C. Assistant General Manager
3 out of 5
by A verified traveler from Bountiful, UT

Baseball and soccer teams kids and parents

Posted Jul 26, 2016
Cons: It should not have taken until 10:00 pm every night for staff to try to quiet the out of control baseball and soccer teams and their parents!
The kids were totally out of control in the evenings, running and screaming in the hall. The women would congregate in one room and drink and ignore everything. The men went outside and drank on a picnic table... kids were left unattended running crazy in the halls, screaming in the halls and pool - totally out of control. Management said there was nothing they could do until 10 pm (quiet time). We had a year old baby in our room who was woken several times from the kids' commotion. The screaming and shouting in the halls came right into our room through the door. One night when the staff came up at 10:15 to tell the ADULTS to quit shouting in the halls, the adults became belligerent and were swearing at the staff person. I felt sorry for him. I heard the staff person say there were 17 other complaints over the period of the 4 days that we were there from other guests - complaining about the running and shouting and kids not being watched and taught to act respectfully in the hotel. If we would have known they were going to be there, we definitely would not have stayed there.
Comment from Hotel Management
Aug 10, 2016 by Cari , Hotel Management
Dear Mary, Thank you for taking the time to leave us your feedback. On behalf of all our staff, I would like to apologize for the issues you experienced and can assure you we will be reevaluating our group and team procedure to ensure issues such as yours do not happen again. Again, thank you for notifying us of this issue and for choosing to stay with us. All the best, Cari C. Assistant General Manager
3 out of 5
by A verified traveler

Posted Jul 17, 2016
Cons: A Resturant - like in a small town
ok - bbut needs a resturant - still needs a resturant
Comment from Hotel Management
Jul 17, 2016 by Cari , Hotel Management
Dear Anonymous, Thank you for taking the time to leave us your feedback. Unfortunately, our brand is unable to have a restaurant. I do hope you had a chance to try one of the delicious restaurants we have next door such as B52's, Old World Pizza, or Outback Steakhouse. Thank you for choosing to stay with us! Best, Cari C. Assistant General Manager
4 out of 5
by Jennifer

Needs an unattended children policy.

Posted May 9, 2016 on Hotels
Hotel is close to restaurants and a movie theater. There were wild kids running all over the hotel, in and out of breakfast area, up and down the halls, making a mess, without any adults around. It would have been nice for staff to say something to them, this happened all three days. Shuttle took over an hour to pick us up after we were told 30 minutes. Hotel is clean, free Wi-Fi and breakfast.
Comment from Hotel Management
by Brett, Hotel Management
Dear Jennifer, Thank your for taking the time to leave us your feedback. I would like to apologize for the issues you experienced, and appreciate you bringing these matters to our attention. I will share your comments with our staff in hopes of alleviating these issues in the future. Thank you for staying us, and we do hope you will stay with us again in the future. All the best, Cari C. Assistant General Manager
4 out of 5
by A verified traveler

place to crash after a long run

Posted Apr 21, 2016 on Hotels
Picked this hotel because it wasclose to b52 burger joint which serves awesome food
Comment from Hotel Management
by Brett, Hotel Management
Dear Traveller, Thank you for taking the time to leave us your feedback! We are pleased to hear that our location worked well for you, and that you were able to visit B-52's next door! They do serve awesome burgers! Thank you for choosing to stay with us, and we do hope to see you the next time you are in our area. All the best, Cari C. Assistant General Manager
5 out of 5
by Melissa

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
by Brett, Hotel Management
Dear Melissa, Thank you for your five star review! We are so thrilled you enjoyed your stay with us! Thank you for choosing to stay with us! All the best, Cari C. Assistant General Manager
4 out of 5
by Melissa from West Fargo

Charged twice

Posted Apr 12, 2016 on Hotels
The stay was great however after I already paid through Hotels.com they wanted my credit card for incidentals which I get, but they ran my card again for the price of the room. They were helpful when I called to discuss the problem with them it just seems to be a pain especially if you aren't one that keeps track of charges on your card.
Comment from Hotel Management
Jun 16, 2016 by Brett, Hotel Management
Dear Melissa, Thank you for taking the time to leave us your feedback. I would like to apologize for the issue you experienced with your credit card. I will share your comments with our staff to ensure that we have practices in place to prevent this from happening again. Thank you again for bringing this to our attention, and for choosing to stay with us. We do hope to see you on your next visit to the area. All the best, Cari C. Assistant General Manager
5 out of 5
by A verified traveler from South St. Paul Minnesota

Nice hotel close to applebees and a nail place

Posted Apr 8, 2016
I loved everything about this hotel not too loud rooms are great clean just beautiful I wish I could go again
Comment from Hotel Management
Jun 17, 2016 by Cari , Hotel Management
Dear Shirl, Thank you for your five star review! We are so thrilled to hear that you loved our hotel and that the location was convenient for you! We do hope you will be able to visit again, and thank you for choosing to stay with us! All the best, Cari C. Assistant General Manager
4 out of 5
by A verified traveler

Posted Mar 21, 2016 on Hotels
Experienced fall on ice
4 out of 5
by A verified traveler

Traveled with husband and 2 kids.

Posted Mar 21, 2016
Hotel was nice just needs a little updating. Staff was very nice. I had no issues with my stay.
Comment from Hotel Management
Jun 21, 2016 by Cari , Hotel Management
Dear Anonymous, Thank you for your taking the time to leave us a review! We are pleased to hear that you enjoyed our hotel, and found our staff to be accommodating. I am also pleased to hear that you had no issues with your stay. Thank you for choosing to stay with us! All the best, Cari C. Assistant General Manager