Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Clean! Had a Great Stay.

Posted Nov 2, 2016
Location: Very easy drive from the airport. There is basically anything you could need immediately around the hotel.
My husband and I were in town for a wedding and really enjoyed our stay. The hotel was clean and either new or recently upgraded. Our room was clean and the bed was really comfortable. I am really picky about showers in hotels, but this was a good one! Also a nice assortment of bath items already in the bathroom and available for use (shampoo, conditioner, body wash, and lotion). There were plugs on the lamp bases for phone charging, but the actual wall outlets seemed to have an issue and only the bottom one worked. This was fine for mine, but on my husband's side of the bed he had to unplug the clock to plug the lamp into the outlet that worked. The breakfast the next morning was great. We especially enjoyed the biscuits and gravy and the egg turnovers! Lots of variety including fresh fruit, good coffee, yogurt, pancakes, and cereal. The staff was very friendly. Check in went smoothly and the second person I encountered at the front desk answered my question about the nearest ATM (across the street at the gas station). I am also always stressed about excessive holds at hotels during expensive travel times. It was only $50 here, and was refunded as soon as we left. Very reasonable.
Comment from Hotel Management
Nov 14, 2016 by Cari , Hotel Management
Dear Mary, Thank you for such wonderful, detailed feedback! We love to hear what works for our guests as it helps us to continually improve. I am so glad to hear that you enjoyed your stay with us and were able to try our delicious Express Start breakfast!Thank you for choosing to stay with us and we look forward to seeing you on your next visit to our area. All the best, Cari C. Assistant General Manager
3 out of 5
by A verified traveler

Frequent traveler

Posted Aug 15, 2016
It was ok... Small bathroom.... I had a family emergency and left home with short notice.. It was good for my sper of the moment budget.
Comment from Hotel Management
Aug 16, 2016 by Cari , Hotel Management
Dear frequent traveler, Thank you for taking the time to leave us your feedback! I am glad to hear we were able to accommodate your budget on short notice, and we do sincerely hope your family emergency turned out okay. Thank you for staying with us, and we do hope to see you on future visits to the Inver Grove Heights area. Best, Cari C. Assistant General Manager
4 out of 5
by Karen

Posted Aug 4, 2016 on Hotels
someone in the building on my floor was smoking marijuana and it was really stinky!
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Dear Karen, Thank you for taking the time to leave us your feedback. We take concerns such as yours very seriously. Should you experience this again, please do not hesitate to let any member of our staff know. Thank you for choosing to stay with us, and we do hope you will consider staying with us again on any future visits to our area. All the best, Cari C. Assistant General Manager
3 out of 5
by A verified traveler from Bountiful, UT

Baseball and soccer teams kids and parents

Posted Jul 26, 2016
Cons: It should not have taken until 10:00 pm every night for staff to try to quiet the out of control baseball and soccer teams and their parents!
The kids were totally out of control in the evenings, running and screaming in the hall. The women would congregate in one room and drink and ignore everything. The men went outside and drank on a picnic table... kids were left unattended running crazy in the halls, screaming in the halls and pool - totally out of control. Management said there was nothing they could do until 10 pm (quiet time). We had a year old baby in our room who was woken several times from the kids' commotion. The screaming and shouting in the halls came right into our room through the door. One night when the staff came up at 10:15 to tell the ADULTS to quit shouting in the halls, the adults became belligerent and were swearing at the staff person. I felt sorry for him. I heard the staff person say there were 17 other complaints over the period of the 4 days that we were there from other guests - complaining about the running and shouting and kids not being watched and taught to act respectfully in the hotel. If we would have known they were going to be there, we definitely would not have stayed there.
Comment from Hotel Management
Aug 10, 2016 by Cari , Hotel Management
Dear Mary, Thank you for taking the time to leave us your feedback. On behalf of all our staff, I would like to apologize for the issues you experienced and can assure you we will be reevaluating our group and team procedure to ensure issues such as yours do not happen again. Again, thank you for notifying us of this issue and for choosing to stay with us. All the best, Cari C. Assistant General Manager
5 out of 5
by Magdalene

Posted Jul 19, 2016 on Hotels
Comment from Hotel Management
Jul 21, 2016 by Brett, Hotel Management
Dear Magdalene, Thank you for your five star review and for staying with us! We hope to see you on future visits to our area. All the best, Cari C. Assistant General Manager
3 out of 5
by A verified traveler

Posted Jul 17, 2016
Cons: A Resturant - like in a small town
ok - bbut needs a resturant - still needs a resturant
Comment from Hotel Management
Jul 17, 2016 by Cari , Hotel Management
Dear Anonymous, Thank you for taking the time to leave us your feedback. Unfortunately, our brand is unable to have a restaurant. I do hope you had a chance to try one of the delicious restaurants we have next door such as B52's, Old World Pizza, or Outback Steakhouse. Thank you for choosing to stay with us! Best, Cari C. Assistant General Manager
1 out of 5
by samantha from inver grove heights

terrible night stay, not worth the money i spent

Posted Jul 14, 2016 on Hotels
wall were paper thin,hot tub didn't work, breakfast looked good but was awful, don't waste you money
Comment from Hotel Management
Jul 15, 2016 by Brett, Hotel Management
Dear Samantha, Thank you for taking the time to leave us your feedback regarding your recent stay. I would like to apologize for the issues you experienced. It is always our goal to provide superior service and accommodations and it appears that we fell short of this during your stay. I will share your comments with each of our departments to ensure we address the issues you mentioned. Again, we appreciate your feedback and for choosing to stay with us. Best, Cari C. Assistant General Manager
3 out of 5
by Eileen

Posted Jun 19, 2016 on Hotels
Nice staff, good appearance, breakfast needs an upgrade. Eggs were rubbery, coffee old.
Comment from Hotel Management
Jun 21, 2016 by Brett, Hotel Management
Dear Eileen, Thank you for taking the time to leave us your feedback. We are pleased to hear that you enjoyed our hotel! I will share your comments with our breakfast staff to try and improve the issues you mentioned with the eggs, and the coffee. Thank you for choosing to stay with us, and we do hope to see you on future visits to the area. All the best, Cari C. Assistant General Manager
4 out of 5
by Carol

Graduation

Posted Jun 13, 2016 on Hotels
Great location.
Comment from Hotel Management
Jun 16, 2016 by Brett, Hotel Management
Dear Carol, Thank for your review! We are so pleased to hear that our location worked well for your travel needs! Thank you for choosing to stay with us, and we hope to see you on your future visits to the area. All the best, Cari C. Assistant General Manager
5 out of 5
by Elizabeth from Queensland, Australia

Happy Holiday

Posted Jun 10, 2016 on Hotels
We had a great room & great service. One word ... WOW !!!
Comment from Hotel Management
by Brett, Hotel Management
Dear Elizabeth, Thank you for such a great review! We are THRILLED that we were able to provide you a room and service that left you thinking "WOW"! Thank you for choosing to stay with us, and we do hope you will stay with us if you visit the Minnesota area again! All the best, Cari C. Assistant General Manager