Ratings based on 362 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to family in West St Paul and airport

Posted Sep 17, 2017
Clean room, good breakfast, great price found online!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago. suburb

Posted Aug 30, 2017
Pros: Breakfast very adequate. Coffee and cookies available in evening. Found last night. Beds comfortable.
Cons: Noise from adjoining handicap room.
Location: Access to Interstate with restaurants and gas nearby.
Visiting relative living close to hotel. Staff was very friendly and personal note left by person cleaning our room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson AZ

Clean, convenient location for my needs, friendly

Posted Aug 24, 2017
Staff friendly and accommodating to my requests, room and common areas clean and tidy.
Comment from Hotel Management
Aug 27, 2017 by Microtel Manager, Hotel Management
Thank you very much for writing the review. We do appreciate it and hope that you will visit us again.
3 out of 5
by A verified traveler from Chicago

Pricey and uncomfortable

Posted Jul 23, 2017
Pros: Quiet and convenient location. Restaurants, gas station were within walking distance.
Cons: Hotel breakfast is sub-standard compared to the price paid.
Location: Close to the largest garden center in the States.
Room was cramp. Construction workers were smoking just next to the side entrance and the smell of smoke came in. The price is quite high for the amount of space in the room.
Comment from Hotel Management
Jul 31, 2017 by Microtel Manager, Hotel Management
I am sorry that you were not completely satisfied with your stay. Try as we might, it is very hard to keep grown adults from smoking where they choose. Also, I am sorry that you felt the breakfast was sub-standard. We actually have quite a few items.
3 out of 5
Recommended
for Everyone
by A verified traveler from St Paul MN

Small hotel perfect for quick stay

Posted Jul 15, 2017
Staff was great, hotel was very clean! Only problems we ran into were that our microwave was completely broken and the toilet would not flush. After telling the front desk they offered to bring up a new microwave and try to fix the toilet. We were only there for 2 nights so nothing was fixed in the time we were there.
Comment from Hotel Management
Aug 29, 2017 by Microtel Manager, Hotel Management
I am so sorry to hear about your issues. It is not excusable to that this issues weren't resolved or you weren't moved to another room. My apologies, I will be inquiring about this. It should not happen.
4 out of 5
by A verified traveler

Good and clean Microtel plus 4 cup coffee pot

Posted Jun 25, 2017 on Hotels
Very nice Microtel. Lots of amenities in the room, fridge, micro, and 4 cup coffee pot (much better than those single ones). I thought price a little high for a Microtel in the middle of the week.
Comment from Hotel Management
Aug 21, 2017 by Don, Hotel Management
Thank you very much. I am glad that you had a pleasant stay. We have had a very busy, high occupancy summer, which leads to rate increases. We very much appreciate your business, and hope that you will visit us again.
2 out of 5
by THOMAS

Little sleep

Posted Jun 19, 2017 on Hotels
Well, the key wouldn't open the door. (Aproblem with the door.) Had to get a new room. No problem. The phone in the new room didn't work. The phone was replaced. And it worked. Sleeping was a problem. Apparently some people don't use the rooms to sleep...loud talking and playing music until the wee hours after 3:00 a.m. I was sure they would stop soon. But no they continued. I finally called the desk to tell them that my next store neighbor was talking loudly and playing rap music and I could not sleep. May I please have a new room? He said that he would contact them room 215 and tell them to stop. 10 minutes later it was quiet. I woman was repeating the phrase, "you were smoking!" many, many times and loudly. That is when I called. Also the hallway temp is set on freezing, 2nd floor. There were no controls to adjust it. The east side stairway was very warm. No control to adjust this either. Other than that everything was just fine.
Comment from Hotel Management
Jul 31, 2017 by Don, Hotel Management
I am very sorry that you did not have a pleasant experience at our Microtel. I am sorry about the lock. There is never a good time for the batteries to give out. As far as guests being noisy and smoking, I am as upset by them as our guests. Adult people who think that rules don't apply to them. Trying to get their cooperation in the middle of the night is difficult. My sincere apologies for your experience. It is not the norm for this hotel.
5 out of 5
by JAMES

MICROTEL'S ARE GREAT !!!!

Posted Jun 18, 2017 on Hotels
ONE OF THE BEST !!!!! Great place with smiling faces and all around pleasant stay.
3 out of 5
by Dennis

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Don, Hotel Management
Thank you very much for your response. We hope that you will visit us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice location

Posted Jun 6, 2017
Pros: Dining close by.
Cons: Fix the Air Conditioner so its not so noisy.
Location: Minneapolis and Saint Paul are not far.
The room is a bit small, but comfortable. The Air conditioner kept cycling on and off perpetually making it difficult to sleep as it was right next to the bed and quite loud. Our initial room smelled like smoke, but the front desk took care of it right away and apologized profusely.
Comment from Hotel Management
Jun 16, 2017 by Don, Hotel Management
Thank you for your review. We do appreciate it. I am sorry that the air conditioner did not allow a great nights sleep. We have had some very hot days, and the units are running constantly.