Have stayed at the Quest at various cities in Australia and New Zealand and have never had a complaint. Staff at the Quest Invercargill were friendly and helpful, and the apartment was clean and comfortable. The only issue is that there is renovation presently in progress adjacent to the Quest (in the same block) and this can at times be noisy during the day ---- cannot fault the Quest or the staff for this, but it's something to bear in mind, and if you are looking to rest / sleep during the day, check with the staff if you can get a room away from the renovation area.