Studio Deluxe | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Quest Invercargill Serviced Apartments

Quest Invercargill Serviced Apartments
Cnr Dee & The Crescent Streets, 10 Dee Street, Invercargill

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 533 reviews" "
Rating 8 - Good. 191 out of 533 reviews" "
Rating 6 - Okay. 54 out of 533 reviews" "
Rating 4 - Poor. 5 out of 533 reviews" "
Rating 2 - Terrible. 3 out of 533 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a really lovely stay and experience at Quest Invercagill. The staff were delightful and the hotel is very well located. The building appears a little “tired” but it proved very comfortable and a little nostalgic. My partner and I will be staying there again.
Stayed 2 nights in Mar 2024
Response from Warm regards, Luong Pham Front Office Manager on Mar 19, 2024
Hi Douglas,Thank you for the 5 out 5 rating. It has been our pleasure to serve you and we are so delighted to know that you enjoyed your stay with us. We look forward to seeing you again in the near future.

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, property conditions & facilities
Rooms were spacious, clean and tidy
Stayed 1 night in Feb 2024
Response from Dee-Team Quest on Feb 20, 2024
Hi PeterThank you for choosing to stay with us.We really appreciate the awesome review.We really hope to see you again in the future.

10/10 Excellent

Pei Chi

Stayed 1 night in Dec 2023
Response from Warm regards, Luong Pham Front Office Manager on Dec 26, 2023
Thank you for your valued feedback. We appreciate that and look forward to your return.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Clean and Comfortable
The room was well appointed, clean and comfortable but you could hear the neighbouring units water going down the drain every time they used it .
Stayed 1 night in Nov 2023
Response from Luong Pham. Front Office Manager on Dec 3, 2023
Thank you for choosing Quest Invercargill for your stay. We appreciate your feedback!Warm regards,

6/10 Okay

Maree

Stayed 1 night in Oct 2023
Response from Luong Pham- Front Office Manager on Oct 29, 2023
Thank you for taking time to give us your feedback. We appreciate that and look forward to your return.

8/10 Good

Leung Hei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
overall was quite good, but there is only limited parking available.
Stayed 1 night in Sep 2023
Response from Luong Pham Front Office Manager on Oct 16, 2023
Hi Hei,Thank you so much for taking time to share with us your feedback. We look forward to welcoming you again.

6/10 Okay

Catherine

Traveled with partner
Disliked: Property conditions & facilities
Good checkin. Phone in room has wrong information on it. Heat pump not connected. Dirty hand prints on ceiling in bathroom. Possibly heat pump installers. Shower curtain and bathtub had red discolouring a pre curser to mould. One chair had crumbs and gum wrapper behind chair cushion. I have stayed before in a 1 bedroom apartment and could not fault it. I will come again as it is a great location.
Stayed 1 night in Oct 2023
Response from Warm regards, Luong Pham Front Office Manager on Oct 11, 2023
Hi Catherine,Thank you for your very much appreciated feedback. My sincere apologies to hear that your stay wasn't great as we all expected. I have passed your feedback to our housekeeping supervisor and please rest assured that we will taking action to improve our services promptly. We thank you for your continued support to our business and we would like to give you complimentary upgrade to one bedroom apartment for your next stay. Please do not hesitate to contact our reception team to book directly with us.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, comfortable and quiet. Staff very helpful and pleasant.
Stayed 2 nights in Oct 2023
Response from Warm regards, Luong Pham Front Office Manager on Oct 9, 2023
Hi Kevin,Thank you for your positive feedback. We are all glad to hear that you enjoyed your stay with us. We look forward to your return.

6/10 Okay

Hayden

Traveled with partner
Liked: Cleanliness
Leaky shower and toilet. Was a bit gross. Good location to town.
Stayed 3 nights in Sep 2023
Response from Warm regards, Luong Pham Front Office Manager on Oct 3, 2023
Thank you for sharing your feedback. We appreciate that

6/10 Okay

Matt

Stayed 1 night in Aug 2023
Response from Luong Pham Front Office Manager on Oct 2, 2023
Thank you for taking time to share your review. We hope to have other chances to welcome you again.

10/10 Excellent

Noel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was large with separate living area and bedroom. The property was easy to access and located close to shops, cafes, etc. The Reception staff were excellent - very friendly and helpful. Parking was limited, but we always managed to find a space.
Stayed 2 nights in Aug 2023
Response from Luong Pham - Front Office Manager on Sep 19, 2023
Hi Noel,Thank you for your positive feedback. We are all glad to know that you have enjoyed your stay with us. We so look forward to your return

2/10 Terrible

Ramona

Stayed 2 nights in Aug 2023
Response from Luong Pham - Front Office Manager on Sep 19, 2023
Thank you for taking your time to give us feedback. We really appreciate that and look forward to your return.

6/10 Okay

Renata

Stayed 1 night in Aug 2023
Response from Luong Pham Front Office Manager on Aug 16, 2023
Thank you for your review.We hope to see you again in the future.Warm regards,

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luong Pham- Front Office Manager on Jul 17, 2023
Hi John,Thank you for the 5 out of 5. We are all glad you enjoyed your stay with us. So look forward to seeing you again.

10/10 Excellent

suzanne

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful would recommend it
Response from Luong Pham- Front Office Manager on Jul 2, 2023
Hi Suzanne,It was our pleasure to host you at Quest Invercargill. We really appreciate your kind feedback and so look forward to seeing you again.

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Extremely convenient with Invercargill Central across the road.
Stayed 4 nights in Jun 2023
Response from Luong Pham Front Office Manager on Jun 7, 2023
Hi Jan,Thank you for the 5 out of 5. We are all glad that you enjoyed your stay with us. We so look forward to seeing you again

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Good location, Friendly staff, Clean & Tidy. Only down side was the noise from the construction in the building
Stayed 1 night in May 2023
Response from Luong Pham- Front Office Manager on May 26, 2023
Hello Mike,Thank you so very much for staying with us and sharing your review. We look forward to seeing you again in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Cosy spacious room nicely presented.
Very spacious room presented very nicely. I was in top floor and as my room had been recently insulated it was warm and cosy so really appreciate the great work the new owner is doing to insulate the top rooms. Nice staff. Only issue is the parking which can be tricky - think that the carparks should be numbered and allocated to guests who can pay extra for a carpark - there were not many parks and alot appeared to have non guest cars taking up the spaces which is really annoying especially on cold wet Invercargil days.I would be happy to pay extra for a guaranteed car park space.
Stayed 1 night in May 2023
Response from Luong Pham- Front Office Manager on May 18, 2023
Hi ,Thank you for your very much appreciated feedbacks. we are looking for more parking space to rent for our guests so hopefully we will be successful. We hope to be your choice again for your next trip to Invercargill.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very comfortable. Washer and dryer helpful. Netflix a big plus!
Stayed 1 night in Apr 2023
Response from Luong Pham on Apr 20, 2023
Hi John,Thank you for your lovely feedback. We are all glad you enjoyed your stay with us. Warm regards,Luong PhamFront Office Manager

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was central and easy to get around from.We walked to dining out at night which was great. The staff were very friendly and answered our questions .
Stayed 2 nights in Apr 2023
Response from Luong Pham on Apr 20, 2023
Hello Jeanette,Thank you so much for choosing Quest Invercargill for your stay. Your positive feedback is truly appreciated. We hope to have other chances to welcome you back in the future sometime.Warm regards,Luong PhamFront Office Manager

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful big clean room, very well appointed. Would go back to Invercargill just to stay here :)
Stayed 1 night in Apr 2023
Response from Warm regards, Luong Pham Front Office Manager on Apr 11, 2023
Hi Rene,Thank you for your very much appreciated feedback. We are all glad you enjoyed your stay and so look forward to your return.

10/10 Excellent

Halie

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Luong Pham- Front Office Manager on Apr 3, 2023
Hi Haile, Thank you for your great feedback 10 out of 10. We really appreciate that.

8/10 Good

Justin

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Luong on Mar 20, 2023
Thank you for sharing your review. We look forward to welcoming you back in the future.

10/10 Excellent

Leaane

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfy bed, quiet and everyone was very friendly.
Stayed 3 nights in Feb 2023
Response from R on Mar 6, 2023
Thank you for staying with us, we appreciate your feedback :)

10/10 Excellent

Lyndon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin and a good location
Stayed 1 night in Feb 2023
Response from Luong Pham on Feb 13, 2023
Hi Lyndon,Thank you for your wonderful review. We all glad you enjoyed your stay with us.We look forward to your return

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and very large rooms. Reasonably quiet room facing the street. The aircon was on upon arrival and was a nice treat to the 33deg outside, made sleeping very comfortable.
Stayed 1 night in Feb 2023
Response from Luong Pham on Feb 9, 2023
Hello Nathan,Thank you for the wonderful review. we are so glad you enjoyed your stay with us. I trust we will see you again

8/10 Good

Kirsty

Stayed 1 night in Feb 2023
Response from R on Mar 7, 2023
Thank you for feedback Kirsty, we really appreciate it :)

8/10 Good

Vincent

Liked: Cleanliness
Good location but noisy from all the construction work.
Stayed 2 nights in Jan 2023
Response from Luong Pham on Feb 8, 2023
Hi Vincent,Thank you for your review. My sincere apologies for the noise from our neighbor's construction work. I hope that we will have others opportunities to host you again in the future

10/10 Excellent

shalom

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Luong on Jan 17, 2023
Thank you for taking time to give us your review.We appreciate that.

10/10 Excellent

GLEN

Business traveler
Liked: Cleanliness, room comfort
Clean, Comfortable and Convenient
Have stayed at the Quest at various cities in Australia and New Zealand and have never had a complaint. Staff at the Quest Invercargill were friendly and helpful, and the apartment was clean and comfortable. The only issue is that there is renovation presently in progress adjacent to the Quest (in the same block) and this can at times be noisy during the day ---- cannot fault the Quest or the staff for this, but it's something to bear in mind, and if you are looking to rest / sleep during the day, check with the staff if you can get a room away from the renovation area.
Stayed 1 night in Jan 2023
Response from Quest Invercargill on Jan 31, 2023
Hi Glen,Thank you for your kind feedback. We look forward to welcoming you back next time.

8/10 Good

Ni

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property with lovely facilities and absolutely spotless.
Response from Luong Pham on Jan 5, 2023
Hi Ni,Thank you for your kind feedback. We are all glad you enjoyed your stay. We hope to be your choice again on your next trip to Invercargill

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Invercargill is a bustling city with all the positives and negatives that come with it. The traffic was always making noise. Parking was okay, but again not the best. The elevator, nicknamed "Buddy," seemed to be "on it's last legs." We used the stairs as much as we could. However, the room itself was clean and comfortable though smaller than many others we booked in NZ.
Response from Luong Pham on Dec 28, 2022
Hi Patricia,Thank you so much for sharing your feedback. My apologies about our old lift. We get him serviced monthly to make sure he is still doing a great job serving our guests. We hope to see you again on your next trip to Invercargill Warm regards,Luong Pham Front Office Manager Quest Invercargill

10/10 Excellent

Vinay

Liked: Cleanliness, amenities, property conditions & facilities
Friendly receptionists and a nice big room with a good complementary breakfast
Response from Luong Pham on Dec 27, 2022
Thank you for your kind feedback, Vinay. It was our pleasure to having you at Quest. We are so looking forward to welcoming back on your next trip to Invercargill.Hope you had great Christmas and will have a happy New Year.Warm regards,Luong PhamFront Office ManagerQuest Invercargill

8/10 Good

H L

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Luong Pham on Dec 12, 2022
Thank you for taking time to give us feedback, Susan. We look forward to seeing you again

8/10 Good

Anthony

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Luong Pham on Nov 29, 2022
Thank you for your feedback Anthony. We hope to have opportunities to welcoming you again sometime in the future.

10/10 Excellent

Scott

Liked: Room comfort
Stayed 2 nights in Nov 2022
Response from Luong Pham on Nov 29, 2022
Thank you for taking your time to share you feedback, Scott. We are glad you enjoyed your stay at Quest Invercargill. We look forward to welcoming you again

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was fine.
Response from Luong on Nov 4, 2022
Thank you for your review, Andrew. We look forward to welcoming you again

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent spacious rooms modern decor
Stayed 1 night in Oct 2022
Response from Quest Invercargill on Oct 13, 2022
Thank you for the wonderful review, Frank. It is very much appreciated. We hope we could see you again in the future Quest Invercargill Team

10/10 Excellent

Edgar

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, room comfort
Best hotel in Invercargill
Best hotel in Invercargill - large rooms, heaters turned on before arrival
Stayed 1 night in Sep 2022
Response from Quest Invercargill on Oct 13, 2022
We appreciate your review, Su. We are delighted to hear that you enjoyed your stay at Quest Invercargill.We hope to get a chance to host you again in the future Quest Invercargill Team

10/10 Excellent

Julleen

Traveled with group
Liked: Cleanliness, property conditions & facilities
The a receptionist was excellent couldn’t do enough to make our check in seemless.
Stayed 1 night in Sep 2022
Response from R on Sep 9, 2022
Hi Julleen,Thanks for staying with us. We glad you enjoy your stay. We appreciate your feedback :)

8/10 Good

Nicola F

Stayed 1 night in Jul 2022
Response from Quest Invercargill on Aug 1, 2022
Thank you for your feedback, Nicola

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, room comfort
Thank You
We had a lovely stay thanks and the staff were all friendly and obliging. We stayed last year and had a much larger apartment. I didn't realise that this time they would be smaller but it was fine. Only comment would be ac cess to the wardrobe was limited and we had to put our bags in the corners. All good though. Cheers
Stayed 3 nights in May 2022

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Luong on Jun 24, 2022
Thank you for your feed back, Paul

10/10 Excellent

Helen

Liked: Cleanliness, room comfort
Lovely historic building
What a lovely building, love the decor, excellent ammenities, very enjoyable stay
Stayed 1 night in Apr 2022
Response from Mark on May 4, 2022
Thank you Helen. It was a pleasure having you stay with us

8/10 Good

James

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay in downtown. Checking in afterhours, and especially since I had to make a rapid reservation was a bit clunky.
Stayed 1 night in Apr 2022
Response from Mark on May 4, 2022
Thank you for your feedback James. After hours, the call centre can sometimes find guests difficult to understand at our intercom when they are wearing a mask. Fortunately the manager let you in and completed your checkin

8/10 Good

Kerry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Close to the city and very quiet location.
Stayed 1 night in Apr 2022
Response from Jas on Apr 28, 2022
We appreciate your feedback Kerry.

10/10 Excellent

Craig

Stayed 1 night in Apr 2022
Response from Jas on Apr 24, 2022
We appreciate your feedback Craig.

10/10 Excellent

Heta

Liked: Cleanliness, room comfort
Nice
Amazing apartment - very clean - although on Main Street - room felt quiet / need to close curtains otherwise street lights will annoy you. Room was not tended to thru-out our 4 day visit - also had to go downstairs to ask for top up in milk and tea
Stayed 3 nights in Apr 2022
Response from Mark on May 4, 2022
Thank you for your kind feedback Heta. We would normally have serviced your apartment every day but doe to staff isolating we were very short staffed for a week and were unable to complete servicing. We do apologise for this

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, locayrd in CBD. Within walking distance to alot of food places, cinema and motorcycle mecca.
Stayed 1 night in Apr 2022
Response from Mark on Apr 16, 2022
All of the Quest team really appreciate your feedback. Thank you